Good shop with lots of nice products
Good shop with lots of nice products. Enjoy the visit!
November 17, 2025
Unprompted review
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3.4
Average
75 reviews
Hasn’t replied to negative reviews
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Held order for a year then cancelled
Held order for a year so the item is out of sale completely, then cancels the order without even an email informing about why.
Horrible, horrible site. Never use it.
October 10, 2024
Unprompted review
Great CS, huge variety of goods, friendly staff
My experience with Figuya was pretty great. I visited their store in Berlin. The shop is well located right in the center of the city. They have a great variety of goods, so I had to spend quite some time choosing what to purchase. The staff there is very friendly, always ready to answer your questions and have a small talk.
After the initial purchase, I contacted the support with a few questions about one of the figures. Shanice from the CS Team responded very fast and was extremely helpful!
I can definitely recommend the store to anyone who's visiting the city.
July 5, 2024
Unprompted review
Overpriced and unfriendly
Long delays, very poor and unfriendly customer service and social media contact, unjustified extreme high prices (ordering the single tem directly from Japan you can it faster and 25-50% more cheap despite high shipping cost and import taxes) ... not recommended
June 12, 2024
Unprompted review
One-stop-shop for anime and manga…
One-stop-shop for anime and manga products (and gunpla!), but sometimes the selection is lacking a little, or products take a bit longer compared to other shops to be in stock.
The preorder policy is very smart, it's first a reservation, and then a preorder can be made, so there's no money hanging in limbo.
The shop is organized well, and online orders come quickly, even though they are sent only once a week. Never had any issues with my orders, and they come packed like a tank. Definitely, a trustworthy store that I will be coming back to!
June 22, 2023
Unprompted review
My go-to anime store!
My 5. order from Figuya just arrived!
Always had a great exprerience.
Prices can be a bit high sometimes, but you have less risk than when directly importing from Japan and they seem to always include a 5% voucher for your next purchase.
What truly sets this store apart is the ability to preorder figures without paying yet! If you change your mind it is hassle free and once the figure is in stock you have it within a week after you pay!
E-mail inquiry was replied to in a friendly and helpful manner in less than 24h!
Thank you!
October 23, 2019
Unprompted review
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