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See what reviewers are saying

Rated 5 out of 5 stars

I've been running through the fiils product catalogue with wild abandon. My current favourite is the pomelo shampoo and conditioner. The pomelo transmogrifies my bathroom into a full citrus orchard, b... See more

Rated 1 out of 5 stars

Very disappointed. Firstly the smell of the products was so strong, figured that didn’t matter as it was the bottles I was really after and I planned to refill the, at my local package free shop. The... See more

Company replied

Rated 5 out of 5 stars

I was drawn to the site because of the eco element, which I am keen to embrace. I have tried shampoo and conditioner, hand wash and body wash and have to say I have been extremely impressed. The re... See more

Rated 5 out of 5 stars

Interestingly, I had been thinking and looking for something like this for sooo long! After being so shocked seeing all of those plastic bottles accumulated in my shower, I thought something has to ch... See more

Company replied

Company details

  1. Health and Beauty Shop
  2. Beauty Product Supplier

Written by the company

At Fiils we’re always half full, never half empty. We believe that you don’t need to sacrifice your style or live in the woods to do your bit for the environment. Our refillable beauty products make it easier than that. Better still, our plastic free shampoo, conditioner, body wash and hand wash only contain eco-friendly, natural ingredients, so there’s no compromise on quality either. So put that guilt in the trash, your refill pack in the post, and keep doing your thing. Sulphate-free, synthetic-free, paraben-free, and definitely no testing on animals. Always vegan and carbon neutral; sustainable living is in your hands.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

376 reviews

5-star
4-star
3-star
2-star
1-star

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Just an amazing company

Just an amazing company! Love the ethos and the products. The scents are amazing and the refill process is super easy!

April 29, 2022
Unprompted review
Fiils logo

Reply from Fiils

Love this review Cat! Thrilled to help you out on your refill journey! :)
Best Wishes
Team fiils x

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Rated 4 out of 5 stars

Clogged nozzles

I do love Fils, the ethos, the packaging & the easy returns for re-cycling. But now I want something uncitrusy (not coconut either). Any chance of an Aloe Vera ? Also my nozzles keep clogging up & product shoots every whichway 😀

April 28, 2022
Unprompted review
Fiils logo

Reply from Fiils

Hi Carol, thanks for a great review! We've improved our formula slightly to sort out the issue with the clogging! Keep an eye out on your emails for updates and for new scents cominig soon too :)
Best Wishes,
Team fiils x

Rated 5 out of 5 stars

Great product

We have been using the Pomelo body wash for several months and we still love it. Fills privides a really practical, low stress means to reduce our use of plastic.

April 28, 2022
Unprompted review
Fiils logo

Reply from Fiils

Hi Amber, thanks for such a great review and for being such a great customer! We're really happy to support you on your sustainable journey!
Best Wishes,
Team fiils x

Rated 5 out of 5 stars

Get your fiil!

Fast, friendly service. Gorgeous smelling soap!

April 23, 2022
Fiils logo

Reply from Fiils

Thanks so much for your review Amie! We're glad to hear you love our scents as much as we do. Enjoy your new sustainable bathroom!✨
Best wishes,
Team fiils

Rated 5 out of 5 stars

Smells great

Smells great. Makes hair feel great thanks

April 22, 2022
Fiils logo

Reply from Fiils

Thanks for a great 5* review Kerry! Glad you're enjoying our planet friendly products! :) Best Wishes, Team fiils x

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Rated 5 out of 5 stars

I love how it's a closed-loop system

I love how it's a closed-loop system!
this solves the post-consumer recycling problem perfectly. In terms of products, all the scents are lovely, and I'm so glad that they do not irritate my scalp like a lot of shampoos do.

April 21, 2022
Fiils logo

Reply from Fiils

Hi Liz, thanks so much for taking the time to leave us such a great review! Enjoy your new refillable routine!✨
Best wishes,
Team fiils x

Rated 5 out of 5 stars

love it

only used it for a few washes, but so far i’m loving the product. i also admire the brand ethics and everything they stand for, will definitely be purchasing again!

April 20, 2022
Fiils logo

Reply from Fiils

Thanks for the 5-star review Amel! We're so glad you're loving our planet-friendly formulas and brand!
Best wishes
Team fiils x

Rated 5 out of 5 stars

Very happy arrived on time

Very happy arrived on time. The body wash smells amazing

April 15, 2022
Fiils logo

Reply from Fiils

Love this! Glad to hear our bodywashe is a hit for you, welcome to the fiils fam! Best Wishes, Team fiils x

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Rated 5 out of 5 stars

Lovely products

Lovely products, great customer service. Easy to buy from. What’s not to like?

April 12, 2022
Fiils logo

Reply from Fiils

Thanks for the great review and welcome to the fiils fam! Best Wishes, Team fiils x

Rated 3 out of 5 stars

Ok..

The smell is lovely and the body wash is brilliant. However I'm not impressed with the quality of the shampoo and conditioner. No matter how much I rinse Im always left with a residue on my hair.

April 11, 2022
Unprompted review
Fiils logo

Reply from Fiils

Hi Elise, thanks for your honest review- we're sending you an email with some suggestions,
Best Wishes,
Team fiils x

Rated 5 out of 5 stars

Gorgeous products with sleek re-fill design

Gorgeous smell and texture, the coconut conditioner leaves a nice light scent in my hair afterwards. I use the pomelo body wash too - I find the pure plant extracts makes a real difference. I've been looking for a eco-friendly brand like this, where the scents and products feel luxurious and it's sustainable. The bottle looks nice in my bathroom too!

April 11, 2022
Unprompted review
Fiils logo

Reply from Fiils

Thansk for such a glowing review John, we're glad you love the products and service. Welcome to the fiils fam! Best Wishes, Team fiils x

Rated 3 out of 5 stars

Just Alright

Watery and not a great smell but good lather for a fresh shower, price point don't understand d £10 per pouch

April 10, 2022
Fiils logo

Reply from Fiils

Hi Gareth, sorry our formulas didn't work for you. We use a high concentration of botanical extracts in our formulas which makes a difference from a cost perspective. We're also a small company, so hopefully we can improve on our costs as we scale,
Best Wishes,
Team fiils x

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Rated 5 out of 5 stars

Easy to order and pay

Easy to order and pay , arrived on time , and great packaging

April 10, 2022
Fiils logo

Reply from Fiils

Hi Jane, thanks for the great review, thrilled you love the products! Best Wishes, Team fiils x

Rated 5 out of 5 stars

Great product

Great product
Great idea
Healthy, organic, non toxic ingredients
Really worked on my dry hair
So pleased to support this innovative environment friendly company

April 9, 2022
Unprompted review
Fiils logo

Reply from Fiils

Thanks for such a glowing review Lucinda! We're happy to support you on your eco journey! Best Wishes, Team fiils x

Rated 5 out of 5 stars

Amazing

Amazing! Just what I was looking for to help me use less plastic

April 9, 2022
Unprompted review
Fiils logo

Reply from Fiils

Thanks for such a great review Emma, so happy to help you on your waste free journey! Welcome to the fiils fam! Best Wishes, Team fiils x

Rated 2 out of 5 stars

Not for me

Not for me. Love the ethos of this brand but unfortunately the products are not for me as they have irradiated my skin and brought out my eczema

April 8, 2022
Unprompted review
Fiils logo

Reply from Fiils

Hi Cliff, we're sorry to hear our formulas didn't work for you! If you send us your order number to hello@fiils.co, we'll look into this. Best Wishes, Team fiils

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Rated 5 out of 5 stars

I love this product and the companies…

I love this product and the companies ethos.
My hair feels really light and not weighed down as it often does with hair products.
I was looking for eco conscious hair products that didn’t contain any of the nasties that normal shampoo does, and this company fulfils all that.

April 8, 2022
Fiils logo

Reply from Fiils

Hey Lucie, we're so pleased you're loving our hair formulas :) Thanks for a great review and welcome to the fiils fam! Best Wishes, Team fiils

Rated 5 out of 5 stars

Slight mix up but great recovery and service.

There was a slight mix up with my order but it was rectified quickly. The customer service was quick to respond and friendly, the problem resolution was prompt. Great quality items.

April 7, 2022
Fiils logo

Reply from Fiils

Hi KT, thanks for a great 5 star review. Glad to hear you're enjoying the products! Welcome to the fiils fam, Best Wishes, Team fiils

Rated 3 out of 5 stars

A great start, but a way to go yet...

Love the ethos and the dispenser bottles look really slick in the bathroom. There are some really great personal touches when the products are delivered too. As for the products themselves, personally I find the fragrances a bit sickly-sweet and they smell a little too much like kitchen cleaning products for my liking. The consistency, while good for a pump dispenser, is also a little thin which makes it difficult to use in the shower without it sliding out of your hands.

April 6, 2022
Fiils logo

Reply from Fiils

Hi CT- thanks for your review! We're glad you like the bottles and service overall. Feel free to drop us some suggestions on the fragrances you would like to see at hello@fiils.co
Best Wishes, Team fiils

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