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Review summary

Created with AI, based on recent reviews

Looking at 65 reviews, most reviewers were let down by their experience overall. Many people found the website poorly programmed and unreliable, with frequent downtime and issues since a recent "upgrade" to a beta site. Customers also reported significant problems with the service, including an inability to log in, broken links, and deleted files, even for long-term premium and lifetime members. Reviewers were particularly dissatisfied with customer service, describing it as non-existent and unresponsive, with emails going unanswered and support tickets ignored. People frequently mentioned that response times were extremely slow or that they received no response at all, leading to frustration and a sense of abandonment.

What people talk about most

Website

Customers had negative experiences with the website. Many reviewers reported significant issues after a... See more

Subscription

People report ambiguous experiences with subscription. Many customers, including long-term and lifetime... See more

Service

Reviewers mention negative feedback about service. Many customers express significant disappointment with the... See more

Customer service

Users describe negative interactions with customer service, consistently reporting that support is... See more

Response time

Reviewers highlight significant dissatisfaction with response times. Many customers report sending multiple... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Filefactory has not worked correctly since they went to a beta site a couple of months ago. First basic functionality did not work consistently. Now it refuses to connect at all this has been going... See more

Rated 1 out of 5 stars

Filefactory.com was once a shining light of file exchange site. It was reliable and trustworthy. Unfortunately no longer. The "upgrade" of the site has left it as a piece of crap. Poorly programmed, u... See more

Rated 1 out of 5 stars

Has Filefactory been closed down, I don't think they want Users. Used to be great, but now totally useless, here we go again, cannot sign in or cannot renew account, this happens constantly and no su... See more

Rated 1 out of 5 stars

I took out a lifetime subscription. For the first two years, reliability was around 90%. Then there were more and more download errors and files that disappeared. I assume that FileFactory has... See more


Company details

  1. Web Hosting Company

Written by the company

FileFactory is the longest running and most reputable file sharing service. Established in 2005, FileFactory is the leading provider of unlimited free file hosting. All files can be downloaded or streamed an unlimited number of times and Premium members enjoy unlimited speed, bandwidth and downloads.


Contact info

1.5

Bad

TrustScore 1.5 out of 5

658 reviews

5-star
4-star
3-star
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1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

The ease of…acquisitions

The ease of viewing/downloading's/unpacking BUT MOST OF ALL

It's how easy/convient it is to store your "filefactory" files
just view your downloads file
open your file
convert it
ENJOY IT

December 8, 2022
Unprompted review
Rated 5 out of 5 stars

There are tons of real good movies…

There are tons of real good movies available through FileFactory. The customer service as well as Tech services are super, The replies are prompt and thorough and are friendly as well.
They are always ready to reply to your inquiries and concerns in a timely fashion with detailed explanations.

December 6, 2022
Unprompted review
Rated 5 out of 5 stars

a happy camper..

I've used your site for many years without any issues without any problems. many times I was very pleased to locate hard find items. keep up the job.

December 6, 2022
Unprompted review
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Rated 5 out of 5 stars

Excellent customer service from FileFactory!

I have been using FileFactory for downloads and transfers for a few years now, and the service has always been very good. On one occasion a few years ago, when I hit a snag, they got it straightened out VERY quickly. But this time, when I reached out to customer service with a question, they (particularly Andy) really went "above and beyond" to help.

After seeing that my subscription term was coming to an end in a few days, I purchased a one year renewal. Great! However, the following day was CyberMonday, and the company was offering an amazing deal for a LIFETIME membership... something that I would surely be happy to have! Oh well... opportunity missed, right? Well, maybe not. I decided that I would reach out to customer service at FileFactory to ask if there was anything that could be done. I really liked their service, and felt like I had lost out on a great deal.

The solution from Andy was for me, at my earliest convenience, to pay the difference between my one year renewal and the CyberMonday "Lifetime" deal and "Voila!"... I would have my lifetime membership! I hit a bit of snag trying to figure out how to get my payment in, but again customer service walked me through it, and now I'm all set.

I can't think of too many companies who are willing to "bend the rules" even a bit anymore. But FileFactory realizes that with regards to customer service, providing true, thoughtful "service" is how you keep a "customer" happy! Thanks, Andy!

November 30, 2022
Unprompted review
Rated 5 out of 5 stars

Filefactory Fan!

I have been subscribing to Filefactory for the past 10 years. We have never had problems with both uploads and downloads, very fast. Excellent support from the team, especially Andy. My employer uses another smaller local company, ok but definitely not as quick as Filefactory.

October 19, 2022
Unprompted review
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Rated 5 out of 5 stars

I have been a user for about 7-8 years...

I have been a user for about 7-8 years and have always had quick and reliable uploads and downloads at a fair price. I have never had any issues with speed or connections being interrupted. I recommend tham highly.

November 30, 2022
Unprompted review
Rated 5 out of 5 stars

File Factory is fantastic

File Factory is fantastic, and the speeds are great for both uploading and downloading, I have been with them for about 4 years, and I can honestly say, I have never had a problem with them.

November 30, 2022
Unprompted review
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Rated 5 out of 5 stars

Almost a decade now....

I have been a member for almost ten years now & have always been impressed with the download speeds and ability to actually search gr things. Been using sites like Rapidshare & Megaupload & when they bit the dust, Filefactory was still going strong!

November 20, 2022
Unprompted review
Rated 5 out of 5 stars

Email addresses change and so did mine

Email addresses change and so did mine. I reached out for assistance and was immediately contacted with an update my 'new' mail had been updated and to use a generic pwd to log in the first time. I was able to log in successfully and make the n necessary changes to my pwd and re-login to change my account and it worked flawlessly! Now that is service above and beyond!

Thank you FileFactory for the immediate attention you provide and for getting me back up on my account.

November 20, 2022
Unprompted review
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Rated 5 out of 5 stars

The Best Service

I have subscribed to many different download companies over the years, but File Factory is the best i have used. I get unlimited downloads and if i have had any issues or problems they have a great support team to help. I would recommend File Factory to anyone who wants a fast reliable service.

November 20, 2022
Unprompted review
Rated 5 out of 5 stars

Easy to use

Easy to use. reliable, if you need assistance quick to reply and fix any issue you may have. I found FileFactory 12 years ago and have never looked back. I use on most days and its the only site to go to to download almost anything you can think of. It is incredibly easy to use, the downloads are fast, and the ability to share files with anyone (or just a select few) is as simple as can be. I strongly recommend Filefactory and am convinced that this is one of the best and most trustworthy Download Companies on the Web.

November 19, 2022
Unprompted review

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