I purchased Filmora and used a feature that did not have a pink diamond which means its a free feature. however when i tried to export my project it wouldnt let me because i didnt have a subscription... See more
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See what reviewers are saying
I have been using the filmora software for years. It has always been glitchy but for the reasonable subscription I have made do and made the best of a bad job. The new 'upgraded' software is a total n... See more
Company replied
Scam! They are refusing to give me a refund! Their software is a cheap piece of garbage. Please don’t spend your money on it. If you’ve had the same experience as me, let’s share this information on... See more
Company replied
Da qualche anno ho Filmora, e mi è capitato di dover contattare l'assistenza per delle piccole lacune incontrate durante l'uso del programma. Il servizio è stato sempre eccezionale, risolutivo, vel... See more
Company replied
Company details
Written by the company
Wondershare offers Video Software, PDF Tools, PC Utilities for Mac and Win users to convert & edit videos, photos or PDF files, make photo slideshow etc.
Contact info
United States
- filmora.wondershare.net
1.6
Bad
516 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 2 weeks
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Excellent customer service
I have been dealing with their customer service team exclusively. It concerns refund of softwares that I purchased from Wondershare. It took a long while but finally the issue was resolved to my satisfaction. The customer service members were diligent and reponded to my request. The company's refund policy does not apply in my situation and the team members were willing to listen to my explanation. They went to "bat for me" and finally succeeded to convince management to give me a full refund. All customer service team members went beyond their duty to analyze my situation carefully and accepted my explanation. Instead of siding with the company, they were fair and polite dealing with my situation to help resolve the issue to my complete satisfaction. Kudos to the customer service team.
February 15, 2023
Unprompted review
Reply from Wondershare filmora
Hi George, we are happy to hear that our customer service team did a great job for you in a prompt, sympathetic, and professional way. At our company, we take pride in providing exceptional customer support to our customers, and we believe that responsiveness and professionalism are key to achieving this. Our team is dedicated to ensuring that all our customers' inquiries and concerns are addressed promptly and accurately, and we are thrilled that our efforts have met your expectations. We appreciate your high recognition and hope to continue exceeding your expectations in the future!
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The best one I can imagine
The software is very easy to use. Very intuitive and yet there are so many features, so that even someone without any knowledge (like myself) can create stunning videos that look professional. i am amazed and very happy tat such an amazing software is available for such an affordable price.
April 17, 2023
Unprompted review
Reply from Wondershare filmora
Wow, Agata, really thanks for taking the time to write a great review about the friendliness, cost-effective, and performance of Filmora, and we are so excited to hear that you love this software so much. We appreciate your recognition and hope to continue providing you with the best possible experience!
Crashes every time I use this product
Crashes every time I make or export a video. Will be looking for alternative products. For context I have paid for the lifetime access 80$ and pay monthly 20$. If free would give this product 4-5 stars. But as a paying user this is not acceptable. Has crashed the last 4 times I just tried to open the product while writing this review.
August 9, 2023
Unprompted review
Reply from Wondershare filmora
Hi Zack. Thanks for taking the time to write your experience. We can totally understand your pain when the software didn’t run in the way you expected. Filmora team always values customers’ user experience and we are always aiming at improving the performance and features of this software. So, we hope to have an opportunity to help you solve the crash problem you are encountering.
Per your description, we recommend you try the suggestions below to check if it helps first:
--Go to "File--> Preferences-->Performance-->GPU Acceleration" to disable the GPU option and then restart Filmora
--Close other unnecessary software running backstage
--Update to the latest version
If the issue persists, would you please send us your contact email after receiving a request from Trustpilot? Our tech team will contact you to collect more details and then provide the solution is a targeted manner. Your patience is highly appreciated!
Wondershare Filmora 11
The wondershare filmora as a product is good and been my support since i started my channel. Having said that, I think the product could be simpler and easier to use.
However, the team in customer care is extraordinary and compassionate. They have been prompt and a huge support. The culture of the company is reflected in the service and responses that have been super nice. Thank you
July 2, 2023
Unprompted review
Reply from Wondershare filmora
We are thrilled to hear that you had a great experience with the software and our customer service. Our ultimate pursuit is that users can use the product friendly and enjoy our customer care happily, and it sounds like we achieved that goal with you. I’ll be sharing your feedback with our team and it would encourage us a lot!
Filmora's customer service was… amazing!
Filmora's customer service was excellent! They really care about their customers. They helped me out with my request and handled it perfectly and quick. Thank you again!
July 10, 2023
Unprompted review
Reply from Wondershare filmora
Hi Maria. Thanks for taking the time to write a great review for our support team. We appreciate your recognition, and we will continue to provide you with high-quality service!
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I love Wondershare
I love Wondershare, Filmora and all of theirs softwares. They are easy to use, customer service is excellent, and they are updating and getting better constantly. Simply WONDERful!!!
July 1, 2023
Unprompted review
Reply from Wondershare filmora
Thanks for your love of Filmora and all of theirs softwares. Our team works hard to ensure that every product we offer meets the highest standards of quality, reliability, and innovation. What's more, providing top-notch customer support is a crucial part of our service, and we are glad to hear that our team exceeded your expectations. We appreciate your support and hope to continue providing you with the best possible experience!
The software crashed at my first attempt to create a video
The software crashed at the first attempt to save my first small video! I don't see that I did anything wrong, it's seems the software has problems.
I tried to use the helpline 'chat', and when you select 'Filmora' and 'technical', it then only gives you choices of 'account' etc, none of which have got anything to do with technical help with the Filmora software itself. So it's totally of no use!
I'd like to hear your response, as I'm very disappointed with my experience, as I was considering to buy your Windows version. Please advise...
July 13, 2023
Unprompted review
Reply from Wondershare filmora
Hi John. Thank you for sharing your experience. I understand that it is very important for users to get help timely when he/she has trouble using the product. We'll keep improving and bring a better experience for each user. In case you might need help urgently next time, we sincerely invite you to submit a callback request from the following link and we'll call back in your time zone from 9 am - 10 pm.
https://support.wondershare.com/contact/request.html?type=phone
Regarding the crash issue you are encountering, we desperately hope to investigate it further and then provide professional instructions or suggestions. However, the current information is too limited. Could you please send us your contact email after receiving an invitation from Trustpilot? We'll handle your case with priority and do the needful assistance.
It is our ultimate pursuit that users can use our software happily! So, I hope you will consider giving us a chance to investigate your issue and fix it. Look forward to your update!
Wonderful Customer Support
I am so glad to be able to work with great people when trouble comes! They help a lot and do everything they can when needed! You are all very good at what you do and appreciate helping me!
July 11, 2023
Unprompted review
Reply from Wondershare filmora
Thank you for sharing your experience. We are thrilled to hear that you found our customer service team to be efficient and professional in their responses. Providing timely and helpful customer support is a top priority for us, and we are glad to hear that our efforts are reflected in your experience with us!
The Perfect Tool for YouTube Creators: Wondershare Filmora
I am completely enthralled by Wondershare Filmora. As a content creator on YouTube, I have always sought a video editing software that was simple to use, yet professional, and Filmora fits these requirements perfectly.
First and foremost, Filmora is incredibly easy to use. The user interface is intuitive and well-designed, which allows me to focus on creating content rather than overcoming a steep and troublesome learning curve. Whether I'm cropping clips, adding transitions, or applying effects, everything feels fluid and natural.
But do not be deceived by Filmora's ease of use: this software is powerful and packed with professional features. Its editing capabilities and advanced tools allow me to elevate my videos to an entirely new level, adding that professional touch that really makes a difference to my viewers.
Since I started using Filmora, I have noticed a significant improvement in viewer feedback and video engagement. This tool has allowed me to boost my video production without having to spend hours upon hours learning how to use complex software.
To sum up, Wondershare Filmora is a perfect blend of ease of use and professional functionality. It's a software I would recommend to all YouTube content creators, whether beginners looking for a simple way to start editing their videos or veterans desiring a powerful tool to enhance their video production.
My rating for Filmora is 5/5. I look forward to seeing how this extraordinary software will continue to evolve and improve my video production. Thank you, Wondershare Filmora!
August 7, 2022
Unprompted review
Reply from Wondershare filmora
Thank you for taking the time to write such a great review for Filmora based on its interface design, performance and features! Really thrilled to hear that you enjoyed your experience with this software. Our team works hard to ensure that every product we offer meets the highest standards of quality, reliability, and innovation. We appreciate your support and hope to continue providing you with the best possible experience!
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Awesome, powerful and easy to use
I used this in the past and really enjoyed it. Super easy to use and I had a lot of fun. So naturally when I wanted to get another license later on I was coming back and I recently got another license.
July 7, 2023
Unprompted review
Reply from Wondershare filmora
Thanks for taking the time to write a great review for Filmora, and I’ll be sharing your feedback with our team and it would encourage us a lot!
"Great way to show your holiday snaps"
Have been using filmora for many years, collecting all my camera photos and making short videos to show on our family TV's. The ability to add music and different screen shots have made the videos well accepted.
Really an easy way to show our adventures
July 3, 2023
Unprompted review
Reply from Wondershare filmora
Thanks for taking the time to write a great review for Filmora as a loyal user for years and we are thrilled to hear that you love this software. Our goal is 100% customer satisfaction, and it sounds like we achieved that goal with you. We want every experience to be “five stars”!
They are a very nice to work with and…
They are a very nice to work with and the product is outstanding.
July 2, 2023
Unprompted review
Reply from Wondershare filmora
Hi James. We are delighted to hear that you had such a great experience interacting with our customer support team. I completely understand how rewarding it can feel when your problem is addressed efficiently and professionally. Thanks for your love of Filmora, and our team is happy to hear that too!
Great Customer Service Makes a Great App Even Greater
I am on their Pro's version for a few years now. Using it mostly for making yoga videos for my online channel.
The app is absolutely user friendly for all platforms, doesn't take up my uch DRAM/cache, fluid to use and abundance of options. (I have used it ok iMac, Android and PC laptop).
This review though, is about customer service. The email account I have used to sign in to Filmora has been hacked, and couldn't find any solution since the brilliant Microsoft is using robots as CS and not giving alternative to solutions so I had to ditch it for good.
I contacted a CS at Wondershare via it's Live Chat, with a few simple questions to verify and all was solved within minutes. Professional, friendly, and efficient all in.
I believe some companies these days relying on AI too much and have forgotten about how important it is to have real person to be able to provide flexible and connectable services that make customers feel that the money they have spent is worthed.
So kudos to Filmora team, taking care of all aspects and making users experience great.
June 25, 2023
Unprompted review
Reply from Wondershare filmora
Hi Lionei. Thanks for taking the time to write a great review for us as a loyal users for years. We are happy to hear that our customer service team did a great job for you in a prompt and professional way. At our company, we take pride in providing exceptional customer support to our customers, and we believe that responsiveness and professionalism are key to achieving this. Our team is dedicated to ensuring that all our customers' inquiries and concerns are addressed promptly and accurately, and we are thrilled that our efforts have met your expectations. We appreciate your support and hope to continue exceeding your expectations in the future!
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This rating is for the Support Team (mixed results)
This rating is for the Support Team. I had too many emails back and forth with no one really reading my comments or understanding the underlying issue why I could not my valid registration to be recognized post rebuild on a new computer. After several days of back and forth emails I finally found a support phone # to call and that was MUCH better for them to understand my issue and to resolve it in a day.
Email support would get 1 star from me. The phone support would get 5 stars so the blended rating is 3 stars.
June 26, 2023
Unprompted review
Reply from Wondershare filmora
Hi Bill. Thanks for taking the time to write a review for us comprehensively. Feedback like this helps us constantly improve our customer experiences by knowing what we are doing right and what we can work on. Definitely, we'll keep improving and bring a better and better experience for our users!
Filmora is an exceptional video editing…
Filmora is an exceptional video editing software with a user-friendly interface and powerful editing tools. It not only delivers impressive results but also offers excellent after-sales service. The support team is amazing, promptly addressing any inquiries or issues. With its extensive features and dedicated support, Filmora is a reliable choice for both beginners and experienced editors.
June 6, 2023
Unprompted review
Reply from Wondershare filmora
Hi Johnny. Thanks for taking the time to write a great review about the features, interface design, and performance of Filmora, and we are thrilled to hear that you love this software. Our goal is 100% customer satisfaction, and it sounds like we achieved that goal with you. We want every experience to be “five stars”!
Request handled!
I made a request for an older version of Filmora. Request was handled promptly and efficiently. Good job!!
June 14, 2023
Unprompted review
Reply from Wondershare filmora
Hi Jack. We are thrilled to hear that you found our customer service team to be prompt and efficient in their responses. Providing timely and helpful customer support is a top priority for us, and we are glad to hear that our efforts are reflected in your experience with us!
problem with the refund
The support team quickly resolved the problem with the refund. Well done!
June 26, 2023
Unprompted review
Reply from Wondershare filmora
Hi Makap. Thanks for sharing your experience. Wondershare value each customer's benefit and respect the customer's refund request for swapping the product purchased accidentally. We are committed to providing top-notch service and support to our customers, and your feedback motivates us to continue doing so. Thank you for choosing our company, and please do not hesitate to reach out if you need further assistance in the future.
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As both a professional and novice…
As both a professional and novice editor, I have found Filmora to be an exceptional tool that offers an impressive set of features at an affordable price, all backed up by excellent customer support. Whether you're a seasoned pro or just starting out, Filmora is a powerful and user-friendly editing software that will meet all my creative needs.
June 25, 2023
Unprompted review
Reply from Wondershare filmora
Thanks for taking the time to write a great review about the features, affordable price, and performance of Filmora, and we are thrilled to hear that you love this software. Our goal is 100% customer satisfaction, and it sounds like we achieved that goal with you. We want every experience to be “five stars”!
Had a few issues with filmora
Had a few issues with filmora , however customer service was second to none for resolving the problem.
June 25, 2023
Unprompted review
Reply from Wondershare filmora
Hi Colin. We are happy to hear that our customer service team did a great job for you in a prompt, sympathetic, and professional way. Our team is dedicated to ensuring that all our customers' inquiries and concerns are addressed promptly and accurately, and we are thrilled that our efforts have met your expectations!
Highly recommended for video editing!
I have been using Filmora since 2018 and its my “go to” video editing software.
The interface is user-friendly and has many special effects that are free and fee based.
Customer service has quick responses and raises the bar.
Highly recommended.
June 22, 2023
Unprompted review
Reply from Wondershare filmora
Hi Zan. Thanks for sharing your experience with Filmora as a loyal user for years. Our team works hard to ensure that every product we offer meets the highest standards of quality, reliability, and innovation. What's more, providing top-notch customer support is a crucial part of our service, and we are glad to hear that our team exceeded your expectations. We appreciate your support and hope to continue providing you with the best possible experience!
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