Finance Advice Centre Reviews 

386
TrustScore 5 out of 5

5.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 59 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, patience, and helpful guidance throughout the process. Many reviewers highlight the exceptional service, noting that the team often goes above and beyond to secure the best outcomes. Reviewers frequently mention clear communication, prompt responses, and being kept well-informed throughout their journey. People appreciate how the service simplifies complex processes, making their experience smooth and stress-free. Customers trust the advice received, leading to successful outcomes like securing mortgages even in challenging situations. The team's deep market knowledge and proactive problem-solving are also frequently commended.

What people talk about most

Staff

Reviewers consistently express high satisfaction with the staff, frequently highlighting their... See more

Service

Consumers consistently report positive experiences with the service, often highlighting the professionalism,... See more

Customer service

People report positive experiences with customer service, highlighting the professionalism, patience, and... See more

Response time

Customers consistently note positive experiences with response times, highlighting prompt communication and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Gary Smith has been absolutely fantastic! He came highly recommended by a friend, and we’re so glad we went with him. As first time buyers, the process can feel overwhelming and stressful, but Gary... See more

Rated 5 out of 5 stars

We have used Steve Hatton twice now for our house purchase and remortgage - steve is fantastic goes above and beyond and has worked miracles for us. He has got us mortgages that have been life changin... See more

Rated 5 out of 5 stars

Steve has been an absolute lifesaver in securing our mortgage when no one else could! His expertise, dedication, and exceptional service made the entire process smooth and stress-free. Steve was alway... See more

Rated 5 out of 5 stars

Kia is a star!😊 She has helped me several times with my mortgage and life insurance, making everything so simple and taking a weight off my shoulders. Kia is friendly, always replies quickly, keeps m... See more


Company details

  1. Mortgage Broker

Written by the company

Whether you're looking for Whole of Market Mortgage Advice, Loan Advice or Insurance Advice, Finance Advice Centre guarantee to be your right choice!


Contact info

5.0

Excellent

TrustScore 5 out of 5

386 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

5.0

All reviews

(386)

54 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Advertisement
Rated 5 out of 5 stars

Positive experience every time

Garry is fantastic and my partner and I highly recommend him. He is so professional, knowledgable and non judgemental. Looking for a first time mortgage with poor credit was daunting at first but he put us at ease and was supportive and helpful throughout and even after the process! Garry was recommended by a friend initially and this is the second time we have used him and the Finance Advice Centre. Considering our current and previous experience with both Garry and the Finance Advice Centre we will definitely be returning customers and will continue recommending them both.

August 14, 2024
Unprompted review
Rated 5 out of 5 stars

Absolutely outstanding service


Absolutely outstanding service.
Kia Moulds was amazing from start to finish of my remortgage process. I had a few doubts, concerns and numerous questions about the remortgage but Kia’s calm reassurance, knowledge and unwavering professionalism ensured I secured my new deal.
I would without hesitation highly recommend Kia to anyone that is about to go through this process, I can honestly say my application was in Kia’s safe capable hands, nothing was too much trouble she worked above and beyond being available with any concerns or issues I had along the way. I honestly did not think I would get such an amazing mortgage deal but Kia worked her magic and I am honestly over the moon and very appreciative of Kia’s expertise. Thank you so much!

August 7, 2024
Unprompted review
Rated 5 out of 5 stars

Great advice and support

Gary helped me in a difficult time to secure the best possible mortgage for my age and circumstances
He listened to me talked me through the process and checked in on me regularly
Great service I would highly recommend his services

July 17, 2024
Unprompted review
Rated 5 out of 5 stars

Slick and quick! No barrier too big.

Due to my property portfolio, I have a fair share of experience when it comes to mortgages. PRIOR TO Financial Advice Centre (FAC), I have had very negative, frustrating and financially impacting experiences. With too many hoops to jump through, lazy staff, additional paperwork, etc - some mortgage applications took up to six months to complete. Due to this, I changed my broker and solicitor from FAC’s recommended list. It has been a pleasure to witness what a broker should do to get these applications over the line. I had Steven Hatton looking after my case; the man is brilliant. He Chased everyone and everything daily to keep momentum. Steven was also extremely patient, presented me with several options, and kept me up to date, day by day at times, with new and better rates. Once all decisions were finalised, the mortgage flew through to completion in a matter of weeks. I can’t thank Steven and FAC enough, and will definitely be using them again.

July 8, 2024
Unprompted review
Advertisement
Rated 5 out of 5 stars

Scott has been the most helpful of all…

Scott has been the most helpful of all the mortgage advisors I have spoken to in the last 12 months!!! I was told no by sooooo many! After an awful divorce I was desperate to be able to move on and buy a house for me and my children but it didn't seem possible ... When I went back to Scott he went above and beyond to help me and was able to find me a lender - I am so grateful!!!!

Fantastic service and continues to support me now through the process of my house purchase, can't recommend enough seriously!!!

July 12, 2024
Unprompted review
Rated 5 out of 5 stars

Garry Smith - absolutely fantastic service!

Garry put our mind at ease throughout the whole process end to end. There was no question too big or small!

Garry was on the other end of the phone anytime we needed him or wanted clarity - absolutely cannot fault any aspect of his service I strongly recommend him to anyone regardless of your current situation!

Not only has the process been smooth throughout the aftercare and check ins have been so reassuring and have turned what I thought would be a daunting and extremely stressful process into something much more enjoyable!

Thankyou Garry for helping us achieve a dream we thought was out of reach - I genuinely believe we couldn’t have done it without you! 11/10 service 🌟

June 27, 2024
Unprompted review
Rated 5 out of 5 stars

Very excellent and end to end customer…

Very excellent and end to end customer services. Highly recommend. Specially thanks to Ms Sheetal Jethwa who handle my whole process . Very Good Asset for Company.

Thank you very much Ms Jethwa for your overall support.

Amit.

June 21, 2024
Unprompted review
Advertisement
Rated 5 out of 5 stars

Excellent service

Garry has made the process so easy ,I have used him a few years ago for my first mortgage and now for my re mortgage and now a buy to let .Each time it has been seamless I will definitely be using again in the future.Thank you again

June 14, 2024
Unprompted review
Rated 5 out of 5 stars

Mortgage

We had an amazing experience throughout the whole process of securing our mortgage. Muz was friendly, well informed and extremely helpful and really made this as smooth of a process as could be.
Will definitely be recommending to friends and family.

May 7, 2024
Unprompted review
Rated 5 out of 5 stars

Helpful and caring

Garry Smith helped me through my journey to get a mortgage. He helped me during a complex journey where he showed detail to attention. If it wasn’t for Garry I would still be searching for a lender. He cares and gives his all for your needs. He is always in contact and has the experience to fulfil your mortgage needs. I would recommend Garry Smith to anyone who needs a mortgage!

June 6, 2024
Rated 5 out of 5 stars

Michael Parsons 10/10 - Finance Advice Centre

Finance Advice Centre - Michal Parsons.
Michael was excellent in working with us. He was diligent, responsive, proactive and knowledgeable. Everything you want when looking for a mortgage. He went above and beyond so many times and was always available for call. He explained everything in detail and gave simple and concise details when reviewing products. 100% recommend using him again in the future.

May 15, 2024
Unprompted review
Advertisement
Rated 5 out of 5 stars

The service was fast efficient and…

Garry Smith was fast and efficient.The service was fast efficient and person centred. Garry understood our position extremely well and was able to take full charge of the process making it relatively stress free for us.

May 23, 2024
Unprompted review
Rated 5 out of 5 stars

Lee at the Finance Advice Centre was…

Lee at the Finance Advice Centre was great from start to finish. Nothing was ever too much trouble and I asked a lot of questions as this was my first time applying for a mortgage but Lee was so knowledgeable and was great at putting my mind at ease.
Everything went to plan and I couldn't be more grateful for all the help I had along the way.

April 17, 2024
Unprompted review
Rated 5 out of 5 stars

Facts and guidance in abundance

Dealing with Praj in particular has been an excellent experience.
Praj brings a very pleasant and knowledgeable presence to the maze of mortgaging a property. I have recommended him to my friends.

May 1, 2024
Unprompted review
Advertisement
Rated 5 out of 5 stars

A Great Financal Advice Experience

Finance Advice Centre has provided me with an excellent service throughout the duration of my home purchase. Gary has given me great advice and support on everything i need to know to secure my purchase and has been very thorough throughout the entire process which i am very grateful for. His expertise and knowledge of all the various products that the lenders have, has been second to none and i will strongly recommend him and his company to all my family and friends.

February 1, 2024
Unprompted review
Rated 5 out of 5 stars

Exceptional Service Provided by Garry, Mortgage Advisor

My husband and I recently had the pleasure of working with Garry as our mortgage advisor, and we couldn't be more impressed with the exceptional service he provided.

From the outset, Garry demonstrated a high level of professionalism and dedication to ensuring our mortgage process went smoothly. He guided us through every step of the way, offering valuable insights and advice that greatly contributed to our decision-making process.

Garry's expertise and attention to detail were evident throughout the entire process. He took the time to understand our preferences, tailoring his recommendations to suit our needs perfectly. His commitment to finding us the best possible mortgage deal was truly commendable.

Furthermore, Garry's proactive approach and excellent communication skills made the entire experience stress-free and enjoyable. He kept us informed at every stage, promptly addressing any questions or concerns we had along the way and we are incredibly grateful for his assistance.

Overall, we cannot recommend Garry highly enough. His professionalism, expertise, and genuine care for his clients set him apart as a truly outstanding mortgage advisor. If you're in need of mortgage services, look no further than Garry – you won't be disappointed.

Thank you once again, Garry, for your exceptional service and we wish you continued success in your endeavours.

April 22, 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look