Finance Planning Mortgage & Protection Reviews 

440
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 366 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally knowledgeable, professional, and patient throughout the entire mortgage application process. Consumers note that advisors listen carefully, explain complex options clearly without any pressure, and make every interaction comfortable and reassuring. People also mention that advisors are remarkably quick to respond to queries, providing consistent communication and reliable support at all times. Reviewers emphasize that the entire journey from start to finish is remarkably smooth, efficient, and entirely stress-free for families. Clients feel genuinely supported and confident knowing that true professionals are handling their financial needs with great care.

What people talk about most

Staff

Consumers find staff to be positive, helpful, and highly professional throughout the mortgage process.... See more

Service

Reviewers mention positive feedback about service, highlighting a seamless, stress-free mortgage experience... See more

Customer service

Users describe positive interactions with customer service, noting that they always felt in safe hands during... See more

Response time

Customers had positive experiences with response time, highlighting how quickly and efficiently reviewers... See more

User experience

Reviewers highlight positive aspects of user experience, describing the mortgage and home-buying process as... See more

Reviews shaping this summary

Rated 5 out of 5 stars

What can I say about Rob and the exceptional service he and his team provide? From start to finish, they take care of everything for you, making the whole process completely stress-free. Rob is extr... See more

Rated 5 out of 5 stars

I can only say superlatives about Kate. She was always so helpful and patient explaining things we didn't understand. We could feel from the beginning she cared about us and she wanted to get the best... See more

Rated 5 out of 5 stars

Peter is a fantastic mortgage advisor, he helped us many times with different scenarios during our sale and purchase of our new home. His response time is incredible and we always trusted his advice.... See more

Rated 5 out of 5 stars

Richard has been helping us for the last 30 plus years (sorry Richard for the reminder) Listens, explains, and is never put off by my daft questions. Hasn't steered us wrong and has reminded us whe... See more


Company details

  1. Mortgage Broker
  2. Insurance Broker

Written by the company

We know that choosing the right mortgage can seem a daunting task which is why we go out of our way to offer a fresh new approach that leaves you to think about other things. We can meet for a coffee, talk on the phone or even arrange your mortgage on-line. You decide what fits in with your busy lifestyle. Our advice doesn't stop at the mortgage, we will also help you to protect yourself and your family against those things that threaten your ability to pay your mortgage. In short, we love helping people with buying property and remortgaging their existing​, give us a call today.


Contact info

5.0

Excellent

TrustScore 5 out of 5

440 reviews

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No recent history of asking for reviews

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5.0

All reviews

(440)

353 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Dipesh was very helpful all the way…

Dipesh was very helpful all the way till the end . He was going above and beyond , helping us with our mortgage when there was an issue with the bank . He was so kind , polite and very professional . I would very much recommend to my friends and families to go through Peepal Mortgage .

June 12, 2026
Unprompted review
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Rated 5 out of 5 stars

Scott and Sophie were both professional…

Scott and Sophie were both professional and knowledgeable as always. Very quick at dealing with any questions we had and they took away a lot of the stress involved with remortgaging. Will definitely be recommending them.

April 7, 2026
Unprompted review
Rated 5 out of 5 stars

Kate was exceptional

Kate was exceptional. Friendly, helpful, non judgemental (all my debt…), super communicative at varying hours which as a shift worker was perfect for me - she wasn’t just Monday to Friday 9-17! Everything was explained perfectly and clearly to me. Wasn’t pushy. Honestly - a 10/10 experience from start to finish! Highly recommend!

February 15, 2026
Unprompted review
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Rated 5 out of 5 stars

Thank you so much Carl

Thank you so much Carl, for all your help with our remortgage. You made the whole process clear, stress-free and straightforward, and found us a great deal that fits our needs perfectly. Professional, responsive and genuinely caring – I would highly recommend you to anyone. Thank you again!

July 15, 2026
Unprompted review
Rated 5 out of 5 stars

I would like to say big thank you to…

I would like to say big thank you to mortgage master and specially to amit bhai to get resolved of my remortgage process in very quicker, reliable and easy way.. i truly accept your help and idea for this entire process. Keep flying on this way bhai🙏🏻🙏🏻🙏🏻

May 26, 2026
Unprompted review
Rated 5 out of 5 stars

I can only say superlatives about Kate

I can only say superlatives about Kate. She was always so helpful and patient explaining things we didn't understand. We could feel from the beginning she cared about us and she wanted to get the best deal and best service possible. 5 stars isn't enough. We are looking forward to deal with Kate when we are due to remortgage.

May 29, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Mortgage Service

We had a excellent service with Surakshya throughout our mortgage application. She was professional, knowledgeable and always available to answer our question.She explained every step clearly, kept us updated regularly and made the process smooth and stress free. We truly appreciate all her hardwork and would highly recommend Surakshya and her team to anyone looking for a trustworthy and reliable mortgage advisor . Thank you for your outstanding support.

July 13, 2026
Unprompted review
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Rated 5 out of 5 stars

Great service from Ellis Featherbe

I have worked with Ellis Featherbe several times on renewing the mortgages I have (main property and buy to let). He is always very helpful, responsive and sources great rates for me.

June 1, 2026
Unprompted review
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Rated 5 out of 5 stars

Jack H is first class and a real credit…

Jack H is first class and a real credit to his team. Jack always goes above and beyond, he’s patient, knowledgeable and takes the stress out of every transaction we have with him. I would recommend him to anybody!

July 15, 2026
Unprompted review
Rated 5 out of 5 stars

recently move in to our new home

We have recently move in to our new home and cannot thank Bryce enough for his guidance and support from start until completion.
we had two offers fall through and we were fortunate enough for third time, Bryce kept us informed throughout whole process extend our offer, secured us best available product before exchanging our contracts.
we are incredibly grateful and highly recommend Bryce who genuinely care about his client.

May 8, 2026
Unprompted review
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Rated 5 out of 5 stars

Carrie Millan, Finance Planning

I would highly recommend Carrie Millan. She was an amazing mortgage advisor, very helpful and understanding of my situation.
Everything was explained so clearly and easy to understand.
She made the best of a bad situation and got me a very good mortgage deal.
Very professional.
Priceless service.

July 7, 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommended!

Gary has been so helpful with my two buy to let mortgages. Always ahead of the game, professional, knowledgeable and so approachable and friendly. I know I can rely on him for the best advice and that he's looking out out for me.

June 29, 2026
Unprompted review
Rated 5 out of 5 stars

Have been with Carl since we got our…

Have been with Carl since we got our first mortgage, and couldnt imagine using anyone else. He professional, personable, and goes out of his way to get you the best deals. Couldn't rate him more highly!.

May 31, 2026
Unprompted review

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