Financial Support Systems Reviews 744

TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, understanding, and professional yet compassionate approach, making them feel supported and not judged. Many highlight the excellent customer service, noting that queries were addressed promptly and effectively, and the overall process was well-explained and easy to manage. People appreciate the guidance provided throughout their financial journey, leading to a sense of relief and control over their debts. However, some people were dissatisfied with aspects of payment and contact. A few customers mentioned issues with inconsistencies in information provided, requests to increase monthly payments, and difficulties in communication, including ignored emails and a lack of support during redundancy. There were also occasional reports of rude or unhelpful staff members, and administrative errors leading to extended payment periods or confusion regarding financial agreements.

What people talk about most

Staff

Consumers generally find staff to be positive, highlighting their friendliness, support, and professionalism.... See more

Customer service

Reviewers highlight positive aspects of customer service, praising the helpful, compassionate, and... See more

Service

Users describe positive interactions with service. Many customers express gratitude for the support received,... See more

Payment

People report ambiguous experiences with payment. While some customers found the process friendly, helpful,... See more

Customer communications

Reviewers mention ambiguous feedback about contact. Some customers report positive experiences, noting... See more

Based on these reviews

Rated 5 out of 5 stars

£20k+ debt, juggling credit cards, debt spiralling. Financial support systems took a look at my case and immediately came up with the solution to help me take back control. A 5 year plan, whic... See more

Company replied

Rated 5 out of 5 stars

We approached getting an iva and our initial contact, Gareth, was very informative, he explained everything in great depth, the good and the bad. Throughout the 5 years processes has been more or les... See more

Company replied

Rated 5 out of 5 stars

Five years ago my debt gave me sleepless nights when I finally took the first step to deal with it FSS were supportive and understanding, I hadn’t told anyone about how much debt I was in and with the... See more

Company replied

Rated 5 out of 5 stars

No-one wants to enter into an IVA, but certain life circumstances, unfortunately force you to. I can honestly say, from start to finish FSS have been brilliant, very understanding and very polite, yo... See more

Company replied


Company details

  1. Insolvency Service
  2. Credit Counseling Service
  3. Debt Relief Service

Written by the company

Financial Support Systems is a leading provider of IVAs within the UK. We specialise in helping people successfully complete their IVAs through providing friendly, confidential, and expert support. Our insolvency practitioners are authorised by the Institute of Chartered Accountants in England and Wales, and have over 30 years experience working within the insolvency industry and providing expert IVA support and management.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

744 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great support

FSS made me feel valued and didnt judge. They supported me all the way through. Nothing was a problem. Communication was good and I’m so glad I used them would definitely recommend
Thanks
Diane Becke

July 7, 2025
Financial Support Systems logo

Reply from Financial Support Systems

Thank you so much for your feedback!

Advertisement
Rated 5 out of 5 stars

Absolutely amazing

What a fantastic company, tgey explained the whole process from start to finish. It can be embarrassing when you get yourself into debt, but fss were non judgemental, 100% professional and just an absolute pleasure.

July 7, 2025
Financial Support Systems logo

Reply from Financial Support Systems

Thank you so much for your feedback!

Rated 5 out of 5 stars

Very helpfull from start to finish

Very helpfull from start to finish.
If I needed anything clarified they were on to it.
The 5 years went by extremely quickly and no problems.

July 7, 2025
Financial Support Systems logo

Reply from Financial Support Systems

Thank you so much for your feedback!

Rated 5 out of 5 stars

The best thing I ever did

The best thing I ever did, thank you so much I will be forever grateful to you!

July 7, 2025
Financial Support Systems logo

Reply from Financial Support Systems

Thank you so much for your feedback!

Rated 5 out of 5 stars

I would definitely recommend to anyone…

I would definitely recommend to anyone seeking this service as the service is received was exemplary, the staff were always friendly and helpful and being with financial support systems really lifted the stress off my shoulders and made life that little bit easier.

July 7, 2025
Financial Support Systems logo

Reply from Financial Support Systems

Thank you so much for your feedback!

Advertisement
Rated 5 out of 5 stars

Amazing team

These made everything so easy from start to finish
5 years and now I’m free from being in a horrible situation and am so greatful I came across FSS
Honestly If your struggling with debt use these if you need help

July 7, 2025
Financial Support Systems logo

Reply from Financial Support Systems

Thank you so much for your feedback!

Rated 5 out of 5 stars

Taking and IVA out with FSS is the best…

Taking and IVA out with FSS is the best thing I've ever done
From the start I received fantastic support and advice and yearly reviews have been made easy.
I would recommend them to anyone

July 7, 2025
Financial Support Systems logo

Reply from Financial Support Systems

Thank you so much for your feedback!

Advertisement
Rated 1 out of 5 stars

DO NOT BELIEVE THE REVIEWS!

DO NOT BELIEVE THE REVIEWS!

They will rob you for every last penny and keep extending your IVA. Staff are rude and there is never a manager available to speak to. They will do nothing but blag extending it for years and years more.

I am taking legal action against them.

If something sounds too good to be true, it usually is. This is a prime example of that.

AVOID!

July 1, 2025
Unprompted review
Financial Support Systems logo

Reply from Financial Support Systems

Thank you for sharing your feedback with us. We're sorry to hear about your experience and would like to assist you further. We are currently unable to locate your account with the details provided. To help us address your concerns, please provide your customer reference number or contact our customer support team directly. Our team is dedicated to investigating any issues you may have and ensuring you receive the support you need.

Rated 5 out of 5 stars

It has been a seem less experience the…

It has been a seem less experience the company sorted everything out without any hiccups along the way and I couldn’t recommend them highly enough if you are struggling with your finances give them a call and it will take the stress and worry caused by your finances being put under pressure

May 13, 2025
Unprompted review
Financial Support Systems logo

Reply from Financial Support Systems

Thank you so much for your feedback!

Advertisement
Rated 5 out of 5 stars

Amazing people

Amazing people, always friendly and helpfull on the phone. They have helped me massively!!!

May 28, 2025
Unprompted review
Financial Support Systems logo

Reply from Financial Support Systems

Thank you so much for your feedback!

Rated 5 out of 5 stars

The best thing we ever did

The best thing we ever did was go into an IVA, the 5 years have flown and it’s saved us so much stress. Yearly reviews have been straightforward and there is always someone to help along the way. Would definitely recommend to anyone in large amounts of debt.

June 11, 2025
Unprompted review
Financial Support Systems logo

Reply from Financial Support Systems

Thank you so much for your feedback!

Rated 5 out of 5 stars

From the very First Initial contact…

From the very First Initial contact with FSS, I can not fault the service i have recieved from all staff members i have spoken to. Very proffesional and friendly. Keep up the excellent work. Any queries i may have had have always been dealt with quickly and satisfactorily👍

June 11, 2025
Unprompted review
Financial Support Systems logo

Reply from Financial Support Systems

Thank you so much for your feedback!

Advertisement
Rated 5 out of 5 stars

Whenever I have contacted fss I have…

Whenever I have contacted fss I have always been met with compassion, understanding and my needs exceeded beyond expectations.

Anyone struggling with debt, i would highly recommend fss.

Today's experience for example shows the great training and compassionate employees fss have.

Rehman, thank you for not making things difficult and working with me to change my payment date so I can continue turning my financial situation around.

June 9, 2025
Unprompted review
Financial Support Systems logo

Reply from Financial Support Systems

Thank you so much for your feedback!

Rated 5 out of 5 stars

Chris… thank you

The best decision I ever made. Don’t get me wrong contacting a debt help company at first was like “what am I doing?” but how well they have been with me.
First company that actually treats me like a human. And they come across human too. Not reading from a script.
My representative Chris (not mark) aha :) is amazing. Talks me through everything and even when I had more money worries, he kept me calm and talked me through everything from start to finish.
No miscommunication whatsoever and I genuinely get off the phone feeling 100 times better
Chris you’re a credit. Thank you. Lauren :)

June 9, 2025
Unprompted review
Financial Support Systems logo

Reply from Financial Support Systems

Thank you so much for your feedback!

Rated 5 out of 5 stars

It was a worrying and uneasy time in my…

It was a worrying and uneasy time in my life 6 years ago due to money issues and debt, I contacted FSS and immediately felt at ease, I was reassured and heard! The whole process of my IVA journey has been smooth sailing and honestly stress free! I am now 6 weeks away from a debt free life and it is thanks to FSS

June 9, 2025
Unprompted review
Financial Support Systems logo

Reply from Financial Support Systems

Thank you so much for your feedback!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look