Debited on wrong date, numerous phone calls and a EFT payment, the funds are still not allocated to the correct loan account, call centre staff are rude, waiting time on a call avarage of 20 min. More... See more
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settled my loan with FinChoice (PayStretch) in full on 11 March. They misallocated my payment, then created a "new" balance from an 8 March transaction backdated to 18 March. Despite dozens of calls... See more
Company replied
Finchoice gives great service at a reasonable rate. I just have great service from them the past year and 2 months. Thank you Finchoice!
Company replied
I paid my Modi money finished and now there are no more funds available. I think I must go somewhere else
Company replied
Company details
Written by the company
We started in 2006 as a proud member of the HomeChoice family who wanted to offer their highly-valued customers extra financial help. In 2021 we joined the Weaver FinTech Group, a stable of fintech businesses driving growth through innovation and customer insights with a digital-first mindset.
Contact info
South Africa
- 0861346246
- info@finchoice.com
- finchoice.mobi
1.8
Poor
33 reviews
Replied to 95% of negative reviews
Typically replies within 1 month
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Fraudulent Company that refuses to pay…
Fraudulent Company that refuses to pay my money back
Biggest bunch of robbers!! Do not take out any loans with them as they will double debit your account and refuse to pay you back. R6000 they have taken in unauthorized debits and are not willing to help, they will see no more money from me.
May 27, 2025
Unprompted review
Reply from FinChoice
Good day,
We appreciate your feedback. We strive to ensure that every customer is satisfied with our service, and we apologize for any inconvenience we may have caused you.
Please could you send us a detailed description of your query with your ID number to info@finchoice.co.za. You are also more than welcome to DM us so that we can locate your account.
The FinChoice Team
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Nor forthcoming and hide behind app…
Nor forthcoming and hide behind app errors
May 19, 2025
Unprompted review
Reply from FinChoice
Good day,
We appreciate your feedback. We strive to ensure that every customer is satisfied with our service, and we apologize for any inconvenience we may have caused you.
Please could you send us a detailed description of your query with your ID number to info@finchoice.co.za. You are also more than welcome to DM us so that we can locate your account.
The FinChoice Team
Very Happy Customer of Finchoice
Finchoice gives great service at a reasonable rate. I just have great service from them the past year and 2 months. Thank you Finchoice!
February 17, 2025
Unprompted review
Reply from FinChoice
Good day Jaco,
We appreciate your feedback and strive to ensure every customer is satisfied with our service. Please feel free to contact us if you require any further assistance.
The FinChoice Team
STAY FAR FAR AWAY
Unfortunately I have to give a star rating I would rate this company -5 if I could place it a joke interest rate is a joke and if you want to settle your loan then settlement is more than you owe them never ever will I use this low lifes again
July 31, 2024
Unprompted review
Reply from FinChoice
Good day Karel,
We appreciate your feedback. We strive to ensure that every customer is satisfied with our service, and we apologize for any inconvenience we may have caused you.
Please could you send us a detailed description of your query with your ID number to info@finchoice.co.za. You are also more than welcome to DM us so that we can locate your account.
The FinChoice Team
Still waiting for help
This company does not even deserve 1 star. From the 21st of July my issue has still not been resolved. I canceled my loan application now they are refusing to cancel the debit mandate that was setup on my account and provide me with proof. I know they will be debiting funds from my account when that date comes. They are trying to scam us like this. I will post a review on all platforms everyday to weaken their business until they resolve my issue. So disgusting.
July 21, 2024
Unprompted review
Reply from FinChoice
Good day Bulelwa,
We appreciate your feedback. We strive to ensure that every customer is satisfied with our service, and we apologize for any inconvenience we may have caused you.
Please could you send us a detailed description of your query with your ID number to info@finchoice.co.za. You are also more than welcome to DM us so that we can locate your account.
The FinChoice Team
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Horrible Disgusting Slow Service
Applied for a loan it approved, monthy debit order was verified. Almost 2 weeks later haven't received my loan money. Have been logging complains everyday still not resolved. Poor service, at this point i don't even know if the company its legit. Most Stressful loan application I've ever done, even today am still waiting noone can give me answers.
July 1, 2024
Unprompted review
Reply from FinChoice
Good day,
We appreciate your feedback. We strive to ensure that every customer is satisfied with our service, and we apologize for any inconvenience we may have caused you.
Please could you send us a detailed description of your query with your ID number to info@finchoice.co.za. You are also more than welcome to DM us so that we can locate your account.
The FinChoice Team
This company are a bunch of crooks.
This company are a bunch of crooks.
They are running a scam, told me I qualify for a lone, never got the lone then proceed to hand me over for the sum of R650.00.
If you here the name FinCoice run the other way. They will scam you! No lone just more bebt. $*#^ sakes, how do these people sleep at night doing this to people.
May 8, 2024
Unprompted review
Reply from FinChoice
Good day,
We appreciate your feedback. We strive to ensure that every customer is satisfied with our service, and we apologize for any inconvenience we may have caused you.
Please could you send us a detailed description of your query with your ID number to info@finchoice.co.za. You are also more than welcome to DM us so that we can locate your account.
The FinChoice Team
I agreed for my debit to on 25th of…
I agreed for my debit to on 25th of each cause that is my pay pay. But they debited my account on Friday 22, when 26 was on Monday They took all my money that I was suppose to have my son's 8th birthday. I sadly had to cancel my boy's birthday. I had traumatic weekend, with no petrol and money for food when I tied to call them the told that they can't reverse because if 25th falls on a Monday they debit the Friday. This can't be right and this must stop. It seems I am not the only one with this complaint and there is nothing done about it. Finchoice us a bully 😤 with no business ethics. They charge high interest rate to behave like this on top of that.i am so angry 😠. I gmfeel robbed
March 22, 2024
Unprompted review
Reply from FinChoice
Good day,
We appreciate your feedback. We strive to ensure that every customer is satisfied with our service, and we apologize for any inconvenience we may have caused you.
Please could you send us a detailed description of your query with your ID number to info@finchoice.co.za. You are also more than welcome to DM us so that we can locate your account.
The FinChoice Team
I paid a settlement amount and two…
I paid a settlement amount and two months later they are chasing me to say I owe. Bunch of crooks.....stay away!
August 1, 2023
Unprompted review
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Amazing service.
August 25, 2021
Unprompted review
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