Find Your Trainer Reviews 

168
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TrustScore 1 out of 5

1.1

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Rated 1 out of 5 stars

FYT does not adhere to their policies. I was charged an additional $176.00 for services not rendered. An initial phone consultation was considered to be a full workout with the pe... See more

Rated 1 out of 5 stars

I’m a trainer on the platform and have been listed for over a year. My credentials and experience alone put me well ahead of most other trainers on the platform right off the bat. Spent money to hav... See more

Rated 1 out of 5 stars

My amazing trainer (who I have been working with since 2012) switched me over to FYT years ago. I recently found out that there was confusion over the payment system and how much was owed to him. It w... See more

Rated 1 out of 5 stars

If you think you’re purchasing a set amount of sessions, it’s actually a subscription, and the moment you book your last session you will get charged for that amount again. In order to cancel your “su... See more

Company details

  1. Beauty & Well-being

Information provided by various external sources

Find Your Trainer brings personal training right to your doorstep, whether it be your home, your office, the park, or the gym. With Find Your Trainer, anyone can find and book a personal trainer in over 300 cities across the U.S. FYT removes the hassles and barriers associated with going to traditional gyms and brings a more personalized experience to training, making getting fit and staying fit an easy part of everyone’s lifestyle. No memberships, no sales pitches, no expensive packages and no hidden fees. Joining is simple: just search, find and book.


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1.1

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TrustScore 1 out of 5

168 reviews

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Rated 3 out of 5 stars

NOT BAD BUT COULD BE BETTER

I will start by saying that the trainer I found on the site is GREAT. I have made huge strides since we she has started training me. I look and feel great. Now as for the app, in theory it's great but in practice it leaves a lot to be desired of. Often times the training schedule my trainer creates for me wont upload for days. I have yet to figure out where or how to upload stats and progress pictures.I will be more than happy to write another review once all the bugs are worked out. Do I recommend Find Your Trainer..absolutely, just do your due diligence finding the right trainer for you.

September 5, 2017
Unprompted review
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Reply from Find Your Trainer

Hi Jose,

Thank you so much for your review. We are thrilled that you've found a great trainer to help you reach your goals!

With regards to your scheduling issues, every trainer schedules their clients a bit differently. Some trainers schedule each client's session at the end of their prior session. Others wait to schedule all sessions for the upcoming week together, which may result in a delay in receiving your booking confirmations. I'd recommend asking your trainer to book your upcoming sessions at the end of your next session.

Finally, the suggestion to allow users to upload stats and pictures to track your progress is a great one that we've added to our product roadmap!

Thanks again for your feedback and if you ever need anything don't hesitate to contact us!

Sincerely,
David

CEO & co-founder

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Rated 5 out of 5 stars

The best of the best

Brandon is simply fantastic. I am so lucky to have found him. The best thing about having him as your trainer, apart from being super fun and easygoing, is his impressive experience and knowledge. He is truly a pro. He also has a very holistic approach, which is really important. He listens carefully to what your goals are and then designs a tailor-made training program to help your reach them. Every session is great and worth every single penny.

August 27, 2017
Unprompted review
Rated 1 out of 5 stars

Agency never able to find me a trainer.

August 24, 2017
Unprompted review
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Reply from Find Your Trainer

Hi Lynnreid,

Thank you for your review. We are very sorry for the disappointing experience you had. Trainer selection varies a lot depending on the client's location, and unfortunately options are limited where you are. We are constantly adding new trainers to our site, so hopefully we'll have some more options available in your area soon.

I wish you the best of luck on your fitness journey!

Sincerely,
David

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Rated 5 out of 5 stars

This is a great site

This is a great site! It provided me with a trainer that was willing to work with my schedule. The trainer is great and keeps the workouts varied and interesting.

August 9, 2017
Unprompted review
Rated 5 out of 5 stars

Alexandra was very professional

Alexandra was very professional. She came with a suitcase of items to assist during our session. She was on time and very communicative before our session. This was our first session but I look forward to working with her more!

August 7, 2017
Unprompted review
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Rated 5 out of 5 stars

Mila is great

Mila is great. She's tuned into your physical and mental state on the days of your workout and adjusts the workout accordingly. She is always on time and always willing to share tips for healthy living. I recommend her highly (except during my workout slot :))

August 5, 2017
Unprompted review
Rated 5 out of 5 stars

Rebecca knows her stuff

Rebecca is professional, knowledgable and a pleasure to work with. She has customized a workout to meet my specific needs and understands my strengths and finds creative ways to build on my weaknesses. Her easy and warm personality is a bonus.

August 1, 2017
Unprompted review
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Rated 1 out of 5 stars

Very disappointed

Very disappointed. First trainer I contacted said drive was too far. Second trainer I booked. I emailed her to confirm and never heard back from her. CEO contacted me and since he also count hear from her he cancelled my original appt. Ended up hearing from her after the original first session. Tried to give it a second change and confirmed for second session. The morning of she texted me she would be running late due to car problems. 1 hour after the original appt and waiting at the gym I never heard from her. texted her to let her know I would be going home at this point with absolutely no response from her no explanation of what happened, no apology, nothing. Very unprofessional. At this point David, CEO recommended a diff trainer. Tried contacting her, didn't hear back from her until 3 day later only for our schedules to not work. At this point I just gave up and asked for my money back. The only good thing I can say about this site is that they refunded my money immediately with no issues. Would absolutely not recommend to anyoone

July 30, 2017
Unprompted review
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Reply from Find Your Trainer

Hi Lili,

Thanks for your review. We are very sorry for the disappointing experience you had. We hold our trainers to the highest standards of professionalism and responsiveness, which is why we've removed the trainer you booked from our site.

Trainer selection varies a lot depending on the client's location, and unfortunately options are limited where you are. We are constantly adding new trainers to our site, so hopefully we'll have some more options available in your area soon.

I wish you the best of luck on your fitness journey!

Sincerely,
David

Rated 5 out of 5 stars

Easy!

Was able to easily contact multiple trainers looking for the right one and heard back from a few very quickly. Found myself a trainer I am very happy with.

July 26, 2017
Unprompted review
Rated 1 out of 5 stars

MOST UNRELIABLE SERVICE

I was staying for a vacation at Disney world and apparently Disney world had no trainers on site. I called some local gyms and was advised to look into find my trainer and book through them. All seemed well, I chose trainer, explained my abilities and injuries and signed someone up for the five days I was there. I paid by cc which was easy. I confirmed the night before I left NY and was confirmed by the trainer I was to use. All was well until the day the trainer was to show up---and didn't. No communication, no text, no email. I waited he never arrived or communicated. I didn't hear from the find my trainer people until I requested a full refund- which I did receive for all days I had pre paid for. At the very least I should have heard from find mt trainer with the whereabout or lack thereof of the trainer. Needless to say- even though I did receive a full refund I found their services and the personal they employ to be totally unprofessional and would never recommend or use them ever again. I went a week without trainer which to me with my injuries is extremely problematic. I have hired trainers in every city I have visited and have never encountered such shabby performance.

July 26, 2017
Unprompted review
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Reply from Find Your Trainer

Hi Barbara,

Thanks for your review. We are very sorry for the disappointing experience you had. As I mentioned in my email to you, we were unaware that your trainer was a no-show until you notified us. As soon as you did, we did our best to fix the situation. Not only did we immediately contact the trainer to find out his whereabouts, we also removed his profile from our site for failure to meet our strict standards of responsiveness and professionalism. And of course, we issued you a full refund as you stated.

Knowing how frustrating the situation was and how much you were looking forward to training, we also recommended another trainer to you and offered to proactively contact him to confirm his availability, but you never replied.

Again we are very sorry for your experience, but hope that you will not let the actions of one bad trainer cause you to dismiss our company out of hand. We take customer service and making sure everybody has a amazing experience very seriously.

Sincerely,
David

CEO & co-founder

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