Fine Diamonds R Us Reviews 22

This was a belated 70th birthday present and delivery was delayed so I was initially disappointed.
However, when my ring was delivered I opened the package and when I opened the ring box it took my breath away. Seriously, no exaggeration. My ring is far beyond my expectations. Thank you Fine Diamonds for giving me a piece of jewellery I never thought I would ever own. XX

Do not buy from them to seve yourself hassle as they are scam.
They will sell you defective item and when you ruturn you will end up with nothing. They also have few other ways to scam people. Owner is disrespectful and dishonest person. Beware before you buy anything from them. You will end up with nothing. I have won arguments throug tribunal court but they still provide faulty product he is taking this as a joke.

Absolutely Brilliant company. I bought a 5.0ct lab grown diamond mounted in a platinum ring. I found that I got a great price by dealing directly with the company. I have had great 2 way communication both by email and phone. They gave me a date that my ring would be delivered and stuck to their promise. My order arrived in perfect condition and my wife is absolutely overjoyed and lost for words on the size and quality of the ring . The photos on the Internet do not do the item justice.
I wish to thank all the staff involved and will definitely go back to them should I wish to buy anything in the future.

I can not recommend this business enough. They bent over backwards for me and did a wonderful job. I am thrilled with my gorgeous ring. Thank you so very much.

They offer a wide range of customisable diamond jewellery, including engagement rings, wedding bands and more.
Customer service is exceptional providing knowledgeable assistance throughout the buying process. They also offer a 30 day return policy and a 12 month warrant adding to the overall confidence in their products. With prompt express delivery and elegant packaging, Fine Diamonds R Us ensures luxurious and trustworthy shopping experience. Highly recommended for anyone seeking quality, custom diamond jewellery.

Bought a diamond ring for my girlfriend. Excellent stuff.

I ordered earrings for my friend and they were excellent quality. Also, the staff is very polite and professional. They accommodated the delivery time.

Love from London, best service, most beautiful earrings I have owned till date. I would recommend this place to anyone who wants exquisite pieces to their jewellery collection. I am in love with the pair. Would definitely shop more

scammers
purchased a diamond ring a few weeks back. called up today as still not received, to be informed that there was a problem with the order: apoarently the price we paid was only for the gold not the diamond due to an "error on the website". they wanted us to pay 3 times what we had already paid.

waiting for a refund

I recently had the pleasure of purchasing a breathtaking ring and an exquisite pair of earrings from FineDiamonds-R-Us, and I am absolutely enchanted with both pieces. The quality is truly remarkable, with each piece radiating an elegance and beauty that perfectly complements any ensemble. The craftsmanship is impeccable, and the jewelry has quickly become a staple in my collection.

What truly sets FineDiamonds-R-Us apart is their outstanding customer service. From the moment I placed my order, their team was incredibly attentive and communicative, ensuring a seamless and delightful shopping experience. Their dedication to customer satisfaction is evident in every interaction, making me feel valued and appreciated.

I have received countless compliments on my new jewelry, and I am beyond thrilled with my purchase. FineDiamonds-R-Us has earned my highest recommendation for anyone seeking high-quality, stunning jewelry paired with exceptional service. Thank you for making this experience so memorable and special!

Bought a 5ct labgrown diamond D/E colour tennis bracelet from these guys. My wife is over the moon and so am I. Great workmanship and service.

From fist speaking about my requirements for the ring I wanted made.
nothing was to to much trouble. I was given precise details of what to expect. when the cad was done and sent to me it explained accurately all the dimensions and details of my ring once the ring was made (which was absolutely stunning) a video was sent to me showing what I was getting then I was told it was off to be certificated with the exact specification I asked for the certificate was shown to me by picture and the my ring was shipped to me
The gems used where stunning
once I received it it was better than the photos and I was absolutely blown away and over the moon everything with the ring was perfect the craftsmanship amazing I can't think of better words to explain this ring
the company are fantastic you get extremely polite staff to talk to and explain exactly what you're going to get there jewellery is top of there class and fantasticly priced so if your thinking of getting a loved one a gift or if your treating yourself you have come to the right place you will receive a absolutely beautiful item I can't give a better review for this company its 1000% fantastic

I recently purchased a diamond ring from Fine Diamonds R Us, and I was absolutely blown away by the quality and value I received.
I had provided them with the diamond certificate number from another brand, and they were able to source the same diamond for me at a significant discount. Not only did I save a couple of thousand pounds, but I also received an excellent crafted setting that exceeded my expectations.

My journey to find the perfect engagement ring began with a simple Google search. After sifting through countless websites, I stumbled upon Fine Diamonds R Us. Intrigued by their impressive selection, I decided to give them a try.

From the very start, I was impressed with Fine Diamonds R Us's unwavering commitment to excellent customer service. Their team of dedicated experts was always available to answer my questions and provide personalized guidance throughout the entire process. They took the time to understand my vision for the ring and worked tirelessly to create something that was truly special.

When it came time to choose the actual diamond, I was overwhelmed by the sheer variety of options. Fine Diamonds R Us's expert diamond graders patiently walked me through the process, explaining the intricacies of cut, clarity, color, and carat weight. Their knowledge and passion for diamonds were evident, and they made me feel confident in my decision.

After careful consideration, I selected a stunning solitaire diamond ring that perfectly captured my love for my partner. The craftsmanship was impeccable, and the diamond itself was absolutely breathtaking. It was exactly what I had envisioned and more.

The process of purchasing the ring was equally seamless their secure online checkout process was simple and convenient. The ring arrived on time and in perfect condition, packaged with care and attention to detail.

When I presented the ring to my partner, her eyes lit up with joy. She was speechless and overwhelmed by the beauty and thoughtfulness that went into the gift. It was a moment that I will cherish forever.

Overall, my experience with Fine Diamonds R Us was nothing short of exceptional. From the initial consultation to the final delivery, they exceeded my expectations in every way. Their commitment to excellence, their passion for diamonds, and their dedication to customer service made them the perfect choice for my diamond engagement ring.

I highly recommend Fine Diamonds R Us to anyone seeking a beautiful and meaningful engagement ring. With their expert guidance, personalized service, and commitment to ethical sourcing, they are sure to help you find the perfect ring to symbolize your love and commitment for a lifetime.

Defective product which fell apart after a week of being on my fiance's finger. Took the ring to an independent jeweller who said that 3 of the 4 claws had wear, one of which had snapped completely. Their advice was that this should not occur prior to several *years* of wear in genuine platinum jewellery. Since then, the seller has been incommunicative and unhelpful in processing a return.

Thankfully I purchased through Amazon and they are at least investigating this with a view to refunding so I don't need to rely on this terrible company to get my money back.

Just read the reviews below and I really wish I had not bought a ring via Amazon for my partner.
I bought a ring on 7th September via Amazon for her birthday in October. When she opened the box she had tried the ring on she had noticed there was a stone missing.
I had to go through Amazon many times to get any reply from the seller as they failed to reply to my numerous texts.
I was then advised that as it was past 30 days from the date of our had they would not refund me, but would do a repair.
I sent the ring back 3 weeks ago via next day special delivery, which the seller received and to date I have still not received it back.
Again I had to go through Amazon another 4 times and speak to their customer services team, as I did not get any replies back from the seller.
All I wanted was the ring I bought back or a refund, which Amazon are now processing.
The last correspondence from the seller to Amazon was that the ring would be back to us on Tuesday 14th December. I still haven’t received any reply from the seller to confirm how the sent to me and the seller has also failed to reply to Amazons customer services.
My advice to any potential buyers, is definitely read the reviews first, as if I had done this, there’s no way I would have bought anything.

Had many problems with my order. Paid for a ring on 28/11/19, finally got a ring that fitted on 13/2/20, it broke on 20/2/20. I emailed and asked for a refund on the grounds that the goods were faulty, rang 4 times and over a week later was told they would replace the ring but wouldn't give me a refund. As the last one broke after a week and took so long to arrive, I don't want another one. I don't trust them enough to send the ring back and will never order from them again. Think twice before ordering from this company!!

Excellent seller, very friendly. You can trust on him 1,000%
I'm very grateful with him

I made the mistake of ordering a ring just after Christmas. Took a good 2 weeks to arrive, no communication or order updates. Ordered more than one for choice, and sent various emails to check I could return. Not one of my emails was responded to. I eventually received the items, and sent a request to return other items. Had to phone several times, sent emails to request a return. Emailed for a return address to use, no response. Phoned, very unhelpful staff.
Sent items back and they were signed for the next morning. No refund, weeks later. Sent emails, phoned so many times chasing my refund. Was told the items have been 'misplaced'. Was promised a refund. Still didn't receive a refund, phoned company and no answer. Eventually told email would be sent confirming refund. No email received, no refund received.
Avoid this company!! It's more trouble than it's worth. No response and I'm still owed a refund almost 2 months after placing my order. Had to pay charges on my credit card as I've waited so long.

I placed an order for my wife's diamond eternity ring ready for valentines day via their website. I gave plenty of time for this to be completed and made sure I also commented in the box I would need it for 14th Feb. I also mentioned in the comments that as my wife was currently on maternity leave please could they send it to my work address.
No communication from the company until 3 weeks later on the day they were looking to send it to advise a) its ready, b) no they have to send it to my home address. This was on the 9th Feb. They did advise they would send it next so as it was being sent by Special Delivery it would be there either Saturday (which is a lie as you have to pay extra for that service) or Monday by 1pm at the latest.
I received the SD reference number which wouldn't work on track and trace all weekend. After speaking to Royal Mail today they confirmed it had a digit missing. After picking up the phone to FDrus they confirmed the correct number and dropped in that actually it hadn't been sent. It has actually only been posted today! at 11:34am, which I am sure they knew when they sent an incorrect tracking number.
POOR SERVICE with NO communication early in the order to confirm that they couldn't ship to a different address and lies after regarding postage. This isn't just a rant but its here for anyone else in my situation to see that this type of customer service is not acceptable and I would advise you to stay away and order from other websites / shops.