There is nothing more frustrating than a company that packages their linens like it was nuclear ingredients! Nine tiny little plastic tabs that attach everything together, and you almost have to cut t... See more
Company replied
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See what reviewers are saying
Finelinens.com has high quality linens at affordable prices. Their customer support is superb - knowledgeable, friendly and responsive. They also have a rewards program which will allow you to save mo... See more
I alerted them to a pricing error that was posted on Google and linked to their site. The person immediately challenges the validity of my claim (even though I included a screen shot) and then said it... See more
Company replied
Ordered an alternative down mattress pad. Upon arriving it was not as plush as advertised for the price and also contained a material I am allergic to. I did not place item on bed or even fully remove... See more
Company replied
Company details
Information provided by various external sources
Since 1975, the Hirsch family has been providing high end and custom linens to their clientele around the world. With their flagship store in Manhattan's Upper East Side and a thriving online business, they carry the highest quality linens and a fine assortment of luxury home goods. Providing personalized, prompt attention as well as in-depth knowledge and expertise, clients return to Fine Linens time and again for the exceptional quality, insight and special custom designs that only they can offer.
Contact info
1193 Lexington Ave, 10028, New York, NY
- 212-737-2123
- sales@finelinens.com
- finelinens.com
3.2
Average
726 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very Satisfied!
Very fine quality linens packaged very nicely and delivered promptly. Great job!
March 15, 2017
Unprompted review
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Satisfaction
Baby blanket arrived swiftly and was praised for its color and its softnesss.
March 9, 2017
Unprompted review
Knowledge and Followed Up
They were helpful and followed up on what they said they would do. Be prepared for being put on hold, because their phone keeps ringing and when I called there was only one person in the store, who had to do it all
March 9, 2017
Unprompted review
Gorgeous linens
Gorgeous linens and Ease of exchange to find the perfect color combination for your room makes Fine Linens excel in customer satisfaction!
March 8, 2017
Unprompted review
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First Rate
The website is easy to navigate. From order to delivery, the experience was great. Beautiful packaging, arrived timely, just what we ordered. Plan to order another set of sheets today.
March 2, 2017
Unprompted review
Prompt, helpful.
I couldn't decide which coverlet was right for me. I asked them to send swatches, which arrived promptly, and it made the decision easy. So nice to see the colors, textures and hefts of the different products.
March 2, 2017
Unprompted review
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First time order
The items were AMAZING! just the way they were advertised!
March 2, 2017
Unprompted review
wonderful experience!
Terrific "in store" advice and service!
Wonderful to be able to see samples and compare.
March 1, 2017
Unprompted review
Very good service and beautiful products!
The selection of items was extensive and the presentation was easy to read. Customer service was prompt and helpful.
February 28, 2017
Unprompted review
Great
Always a great experience shopping with Fine Linens...great prices and great service!
February 26, 2017
Unprompted review
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Love them!
We love the size and the feel of the Sferra Bello towels.
February 24, 2017
Unprompted review
Nice quality. Easy online ordering
I love the blanket cover. Perfect for summer nights
February 22, 2017
Unprompted review
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Always reliable!
Tough to find quality linens these day....not the case at Fine Linens.
February 19, 2017
Unprompted review
Great Service
We got our new towels and they were perfect. We got them very quickly.
February 18, 2017
Unprompted review
Shopping by phone
I stumbled across Fine Linens while searching for new sheets and towels online. The website is easy to navigate and I found just what I was looking for. I could not decide on the monogram, so I called the store. Dave was so helpful. He called me several times to discuss my order and monogram choice. It was a pleasure doing business with Fine Linens. Thank you, Dave!
February 17, 2017
Unprompted review
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