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Review summary

Created with AI, based on recent reviews

Evaluating 50 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality of the products, often highlighting their uniqueness and trendy designs. Many people appreciate the fast and reliable delivery service, with orders arriving quickly and as described. The customer service team is frequently mentioned for being helpful, responsive, and understanding, making processes like returns seamless. However, some customers were dissatisfied with the quality of certain items, describing them as low quality or similar to fast fashion from other brands. A few people also experienced issues with slow shipping or receiving items that were not the correct size.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, design, and fit. Many customers praise the great... See more

Quality

Consumers generally express satisfaction with product quality, highlighting items like clothing, heels, and... See more

Delivery service

People report positive experiences with delivery service. Many customers praise the super speedy and fast... See more

Order

Clients share positive opinions on their orders. Many customers report that their orders arrived quickly,... See more

Customer service

Users describe positive interactions with customer service. Many customers praise the team for being... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I absolutely loved my clothes I got from here!! I’ve been seeing them on Instagram for a while but didn’t order until just recently. I got the Lindsay wrap dress and got so many compliments on it. Shi... See more

Rated 5 out of 5 stars

Dear Finesse, My experience has been 5 star!! I placed an order then was contacted by one of your members about a size that went out of stock. Communication was clear and efficient with other opti... See more

Rated 5 out of 5 stars

Edit - the customer service team got back to me and sent a lovely email. Very helpful - thanks so much! I love the coat I ordered but it's the wrong size. The returns form online keeps bringing u... See more

Rated 5 out of 5 stars

Finesse is a very great brand. I don’t think I’ve ever came across a brand who’s actually active with their audience like they are. Replying to people individually, always doing giveaways, caring for... See more


Company details

  1. Clothing Store
  2. Fashion Designer

Written by the company

The first AI-led fashion house where you decide what we produce.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

66 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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Rated 5 out of 5 stars

Finesse is for the baddies

Finesse is a very great brand. I don’t think I’ve ever came across a brand who’s actually active with their audience like they are. Replying to people individually, always doing giveaways, caring for their image. They also have great fashion sense and I think it’s a little for everyone that share different styles. All for the baddies!

April 25, 2026
Unprompted review
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Rated 5 out of 5 stars

The quality of the clothing/everything!

The quality of the clothing! Please keep your inventory and quality different that's what keep me coming back every time. I am a frequent shopper on the website and I love me down some Finesse. Packaging is amazing "TOP Tier" who's beating that "I'm here B" logo lol !!! Everything about this brand is why I always spend my coins here first!

December 28, 2025
Unprompted review
Rated 5 out of 5 stars

5 stars!

Dear Finesse,

My experience has been 5 star!! I placed an order then was contacted by one of your members about a size that went out of stock. Communication was clear and efficient with other options in mind which I was happy about when I received my order. Packaging was so cute and the clothes fit like a glove and on time for the Cardi B concert. Thank you

February 13, 2026
Unprompted review
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Rated 5 out of 5 stars

So much character!

Bought a shirt and jacket for my granddaughter that’s she wears all the time! She loves how different the pieces are and that they feel like custom fits. We will be back:)

April 1, 2026
Unprompted review
Rated 5 out of 5 stars

Honestly love this brand

Honestly love this brand. This is my third order now and I've loved every single piece. I always get asked where my Fredi pants are from!

October 8, 2025
Unprompted review
Rated 5 out of 5 stars

Best Fashion store

OMG, I have so much to say about this store! I ordered a pair of heels from the UK, and although they arrived, they were a bit small. It was a beautiful heels "Karla Pink Perspex Wedge Sandal" very reasonable price, with a good quality. I tried to process a return, to enable me place an order for a bigger size asap before it gets sold out, but wasn’t able to process the return form, so I reached out to their customer care via email.

To my greatest surprise, their response was incredibly fast, and they provided a solution right away. Not only was I refunded almost instantly, but I was also told to keep the heels and style them however I like!

This is honestly the first fashion store I’ve experienced that responds so quickly and goes the extra mile with such a kind gesture toward their customers.

Thank you, Finesse! I’ll definitely be coming back to shop more items. I highly recommend them.
And thank you Chairmaine for the great customer service.

April 8, 2026
Unprompted review
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Rated 5 out of 5 stars

Gorgeous!

The dress is gorgeous! It fits me perfectly! I'm a fan and definitely will be ordering more :)

March 3, 2026
Unprompted review
Rated 5 out of 5 stars

Love 'em so much!

I absolutely love the dress I got from Finesse! It exceeded my expectations. The fabric quality feels amazing, soft yet durable, and really comfortable to wear. The fit is flattering and true to size, which made it even better. You can tell a lot of attention went into both the design and craftsmanship.

January 16, 2026
Unprompted review
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Rated 5 out of 5 stars

Super cute clothes

Super cute clothes, I wear a lot of their pants as a guy and they fit me perfectly. Really fair prices and love their designs, some of my fav pants in my wardrobe is from here

March 28, 2026
Unprompted review

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