Finnish Design Shop Reviews 

Delivery services easy and timely. Goods are just fantastic.

In addition to missing parts in both units, the wall lights arrived in boxes that had clearly been opened before, were not properly sealed, and contained products that had already been used. Yet the outer shipping box was in perfect condition.

Unit 1: Two screws were missing. The two small plastic bags—one containing the mounting plate and 2 of the 4 screws, and the other containing a pair of gloves—had both been opened and were carelessly thrown into the bottom of the box. The light bulb had already been installed, and the mounting plate was visibly scratched, clearly showing that the product had been handled before it was shipped.

Unit 2: The mounting plate and all four screws were missing.

I did not pay for second-hand products with half of their components missing. The level of service is disgraceful. Selling used, incomplete products as new is completely unacceptable. I would strongly advise others to avoid this retailer.

I had a terrible experience with this shop. I bought an expensive product that didn't arrive. Customer service keeps on delaying the resolution of my case without proceeding to my refund nor unblocking the problem with the transportation company. It seems that they even blocked me on their chatbot to avoid dealing with my case. Absurd and unacceptable! Been waiting for a product for already 2 weeks within Europe. The product has been lost clearly and they don't seem to be proactive solving my issue and giving my refund. I'm the one writing to them almost every day to no resolution. I'm losing a lot of time, energy and the will to have a dreamy piece. They completely ruined my experience and willingness to buy again with them.

Unsatisfied with their service. They are claiming I used the item because there were some dog hairs on it. Sorry, I did not open the package in a sterile environment. ;) Could be easily removed (if they were not trying to rip their customers off), So they charged me for about 60€ in total. (!)

And all of this after having a delay in delivery for several months, which I had to follow up on myself.

Outrageous, never dealt with such a company before. Be warned of this company. CS did their best, but company rules are just ridiculous. I feel for them…

Beautiful swallows gently flying in the breeze. The mobile is graceful and I love it. It's in my bedroom hanging with the sea in the background.

Very poor experience. To avoid

Beautiful! Thank you

Prompt service and product is exactly how described. Very happy!

I ordered an unusual poster. I have never ordered art work on line, with any company before,as I prefer to see the colours, impact and size in person.
I was very impressed with the ease of the whole process.
Communication was clear.It arrived at a local collection point,(again a new method of delivery for me)ahead of schedule.
It was very well packaged, maybe a smaller box would be more efficient,as a poster tube was inside.
The poster was as elegant and retro as I had hoped.
It had a mat finish. Now, I liked that, but it might be useful to state the finish in the description.
I would recommend this company.
I was very happy with my purchase and would use them again....lots of stylish products.

Really disappointed with Finnish Design Shop after being a loyal customer for years.

My parcel was marked as “signed for” despite no signature ever being obtained and the package not being handed to me personally. The courier threw it over my fence while I was out collecting my children from school and left it unattended outside the property.

Unfortunately my dog then chewed part of the bedding after it had been left outside unsecured. Had the parcel been delivered correctly, this would never have happened.

What frustrated me most was the lack of customer service. I contacted Finnish Design Shop twice over a two-week period through their website before eventually emailing them directly, but received no help or meaningful response. If they had replied sooner, I would have tried pursuing the matter directly with the delivery company instead.

The responses I eventually received from Nenna were dismissive and lacked any real customer care or attempt to help resolve the situation. Instead, the matter was simply brushed aside despite the false delivery information and poor handling of the parcel.

After years of shopping with them, this experience has been incredibly disappointing.

I am awaiting you to look at my case again after reading your reply.

Unlike other electrical items on the Australian website (en-au, charged in AUD) this item did not indicate that it had an EU plug. Obviously it was silly of me to assume that, given it was being sold in Australia and didn't specify otherwise, it would have an Australian plug. The actual plug is one of those interchangeable ones but sadly, despite this, only an EU plug was supplied, and it seems an AU one is pretty impossible to buy on its own. Also pretty much negates the saving I made. I realise I probably should have checked, but perhaps they should make this clear when selling to Australia.

It said 260 degree, but you can feel the heat coming through it at even 150 degrees, it is very pretty, very soft but not fully practical in real kitchen usage.

The shop do not have control of their delivery service!
I was directed to a GLS shop that did not exist. I took contact with customer service to solve the issue. They gave me an address of another depot. I went there only to be told the order/package had been returned to the shop 10 days earlier. They are not in control of their value chain. A disgrace

I was so happy to find these mugs in a store, new. We had received some as a wedding gift 25 years ago and they are my husband's go-to for coffee. Over the years, our collection has dwindled and I have only managed to find used replacements at much higher prices. Unfortunately, one item broke in transit and we were offered either refund or replacement. We chose refund and received it without issue.

I have purchased a 100 CHF cushion cover that has broken down, the fabric is fraying and unraveling, with multiple loose threads and visible fiber shedding. The structure of the textile is compromised, creating holes and exposed inner fibers.
I have raised the concern with customer service but had absolutely no response. The have sent an email asking how did they do to which I have replied that rather poorly as I had no response. I have raised the concern again but had no response again just asking for feedback which I have again provided.
This is unacceptable to be honest as the products are expensive and should be of a good quality.

Love this piece! I’m using it as a bedside table and it’s perfect. Minimal parts and easy to assemble the feet, it came with wheels or standard feet. Perfect size and looks so good.

I’ve had a very good experience with Finnish Design Shop. The ordering process was smooth, communication was clear, and everything felt well organised from confirmation through to shipping. I’ve returned to order from them again, which says a lot. Beautiful product selection and a professional overall service. Very happy to recommend.

Delivery as informed ahead. OK

Fast shipping, nice packaging. I would order from this company again in a heart beat!!

Ordered a wooden stool in November. It arrived with one of the legs snapped. Was told I would receive a replacement. Have emailed many times and the replacement has not arrived. At the same time, I noticed the same stool on sale on the site with a two week delivery estimate.