Finnish Design Shop Reviews 

Shocking service. Furniture arrives broken, FD will not arrange return and refund despite their choice of courier, UPS, failing to complete the return. Out of pocket and now have to dispose of damaged goods. Legal recourse will follow. DON'T buy fom this company

Great experience, great customer service, fast delivery. They have a whole lot of designer brands. Plus point also for their website with a great UX.
I ordered a lamp from them. The order came separately and one of the package got stuck in the warehouse (courier's fault). I contacted their customer service, got a respond within 24h and they solved it immediately.
Would order from them again

Excellent product selection and value for the money. Only thing is that I have to use a translator to be able to make purchases, as this site is only in Finnish Language

I made a substantial purchase of two speakers totaling 1.5K from Finnish design shop with the expectation of receiving them within a week. However, despite being provided with a tracking number, the shipment's status has remained stagnant since. Despite reaching out to customer support twice, I've received vague responses indicating that the parcel is somewhere between Finland and Germany and it can take another 3 weeks to arrive, any further specifics on its whereabouts. This lack of transparency and ongoing delay has left me thoroughly dissatisfied with the service. Had I been aware of these issues beforehand, I would have reconsidered my purchase decision.

Extremely deceiving. First they didn't meet the deadlines (it was supposed to arrive at the beginning of December and it arrived one month later), then one piece was missing in the pack. It took one month again. to get the piece. But the worst I think is not the disastrous management of my order, the worst is the way the customer service replied to my e-mail doing as if everything was cool and okay with plenty of fake kindness and ignoring what I was asking for. I wanted to cancel my order and nobody replied to this and just ignored the problem. I finally got the piece without any excuse or compensation. Unprofessional. Horrible customer experience not to mention the prices. Don't even try to reply, I'm done with you. There are plenty of other design shops online...

Horrible experience. The light pendant they sold me was completely unable to set up because the wood was too dry and it kept falling apart.
It is simply improper manufacture of the pendant. And it was expensive.
I told them this and they tried to blame me like I am too dumb to follow the instructions in videos and manual that sre understandable even for a 8 year old. Just the chanderlier has manufacturing error and ppor quality!!!
Then they told me to buy glue on my own and try to fix it! Took me few hours to trying to glue 50+ piece chanderlier. And it didnt work. Its not meant to be glued by me, the design was meant to work without glueing it. It just doesnt!

They didnt rven apologize, they didnt agree to refund or offer a coupon or anything to admit they are selling a bad product that cant be used

The chanderlier/pendant is sitting on my floor instead of hanging on my ceiling!

This is the first time that I bought from Finnish Design Shop. I had a problem my order the bath robe that I was buying stopped being made. I am very grateful that Emmi sorted it out immediately for me what I can only describe as excellent customer service. I would use again and would not hesitate to recommend this company.

Ordered two chairs from them - the first one arrived in the right time the second one arrived 4 months later because it was not actually in stock and arrived BROKEN! I have never been so annoyed with a delivery. Waiting to see how they will address this situation...

Delivery times are not adhered to as stated in the shop. the goods are not in stock. When asked about this, you are told stupid lies.
I have an online shop myself and know what you can and can't tell

My first order went well, but it was only because it was a small, inexpensive order. But now, after spending over 4 hours of my precious time spread over a number of weeks calling a million different ups departments after no updates from shipping it appears that because the shipment contained items over $800 it got stuck in customs, i had to fill out some form, and then ups came to deliver it and asked for a check. They did not know how much it had to be made out for and who to make it out to. Not only that, but I paid the finnish design shop $300 for "expedited shipping" on NOVEMBER 28th. Today it is January 26th. I understand it is nice not to order everything from amazon, and their curation is good but the amount of dysfunction is not worth anyone's time. It has been an infuriating experience. The company will say they are not responsible for issues with customs but they should indeed be the ones liasoning with UPS and according to UPS - the charge of 300 was arbitrary. And if theyre often shipping to the us they should know already that $800 is the max. This is one of these companies where things are fine until theyre not and then youre left spending your precious time calling UPS, trying to track your package, writing to their nonexistent customer service department when you express disappointment and they are chirpy and smiley and wish you a great weekend yet do nothing to actually help you logistics wise OR compensation wise. All i asked for was compensation for my trouble -- oh -- and my items which i still do not have in my possession. I will never order from here again.

*your response is about customs and sales tax, not $460 in shipping fees. $160 of which I just paid to UPS for my packages to be released, not only the $300 I paid to your company for “expedited shipping” when it was not so. I didn’t ask for overnight delivery, but this is beyond the pale.

I was a loyal and happy customer and have ordered from the Finnish Design Shop several times in the past years. Sadly, after this time I won't be ordering again and cannot recommend you do either.

I invested several thousand euro in two Lundia Lofty loft beds (and matching Lundia shelves that fit under the beds) last fall. I invested so much because I wanted to buy products that would last and that were made with European quality materials for my children's rooms (read: real wood and quality veneer). And this is what I thought I bought: quality beds made with birch veneer.

The beds arrived and as we unpacked the 10 or so packs each bed came in, we realized the bottoms and all the sides of the beds were made of MDF/high-density particle board, some with unfinished surfaces. MDF, for those not in the know, is the cheapest possible material for furniture (essentially sawdust compressed with formaldehyde-containing glue) and is known to release volatile organic compounds (VOCs) into indoor air. In addition, it's just a cheap material that has no inherent value (unlike wood or even high quality veneer). It's not something you want lots of in your home (especially not in your children's room), and certainly not something you should be spending lots of money on.

Although I was angry and disappointed the beds were not made of the materials I had been led to believe I had ordered, had the MDF at least been of good quality, I may have accepted this (as the beds were otherwise OK). Sadly this was not the case. While Lundia and Finnish Design Shop claim they're made of low-emission MDF, this does not seem to be the case. The MDF parts still smell two months after building them and I have measured the VOC levels in the room and they're consistently high and in the unhealthy range.

Now, when I got in touch with Finnish Design Shop's customer service about the missing product information and poor quality, they immediately started making excuses and claiming there was no problem and that I was simply a disappointed customer. And crucially they refused -- even after 10+ emails back and forth -- to even acknowledge that I had been misled: I did not know I was buying beds made largely of MDF because they did not -- and still do not -- have this information on the product page on their website.

While they did -- after pushing -- offer to take the beds back, due to their massive size and due to the fact that we'd already built them (and obviously did not keep the 20+ boxes the pieces came in), this wasn't actually an option.

As an alternative, they offered a 50 euro discount (for beds worth thousands of euros) or a 100 euro voucher to their shop. I found this laughable. While this would have been fine had I, say, spent a few hundred euros or even a thousand on these products, when we're talking about products that cost thousands and, crucially, that they had misled me about in terms of materials, I find this unacceptable. Upon stating this to several different customer service reps, I've been met with copy-pastes of previous answers and stonewalling. Thus far they've made no attempts to meet me halfway or to negotiate, even after months of back and forth.

To me, this is extremely poor customer service, especially for a high-end retailer trading in high-end design furniture, and goes to show that unless you know exactly what you're buying (and have seen the product in person), you should not order from them.

I wish this was not the case as I was previously a fan, but this poor customer experience has changed my opinion of them completely.

Initially faced retrieval issues, but the store, especially Emmi, provided great support. Product delivered ahead of schedule. Thanks for the outstanding customer service!

Disappointment 101

Waited 6 weeks for them to deliver a bed frame which arrived in different colour than pictures. Describtion and order says sand but under website it shows different colour, so not only bad customer service (contacted them twice and only response was your order is delayed), too long delivery, but also not accurate pictures on the website.

Always speedy reliable service!

Received an art book with clearly visible mold on the cover, whoever shipped this to me just didn’t care. Very unhappy 🙁 and this was 2 days before Christmas…

I purchased a pedestal moon, TV stand in arrived in the time for Xmas as described by the Finnish Design Shop however, the item received was damaged the scuffs and scratches to paint work on two of the legs. I Addressed this with the company and was willing to keep the item in its damaged condition provided some fair comprise was met, as it’s travelled so far and is required for Xmas. I have not been met with fairness or understanding, my suggested solution of a refund of £100 (item cost £219.58) was met with an offer of a 20 then 30% refund. With the argument that the item is still functional (not bent). this is a design shop. Design is all about function as well aesthetic. I have received an item which is aesthetically damaged. This shop doesn’t seem to understand this. If there is a problem with your order it’s a gruelling process and the response time is slow and lacks a certain service. I’m not willing to wait for a replacement which is on back order, nor can I be fussed to continue to resolve this with their so called customer service. I’ve had to take it to PayPal.

Terrible shopping and customer experience. We bought an item 3 months ago, they estimated a 2 months delivery time which we accepted because back then it was not urgent. After two months i email them and they said they had “just” received communication from the supplier that the item was late (how convenient) and gave me a new delivery date which was 3 days ago. Now the item has not been delivered and is stuck In germany somewhere. Nobody obviously warned us of this additional delay nor apologised for the delay in the fist place.

Unfortunately, I have been having an awful experience chasing a delayed delivery with Finnish Design Shop (almost 2 weeks past the delivery date at this point and still waiting with delivery company unable to give any updates). Customer service are just completely blasé about situation and very unhelpful.

Items ordered arrived quickly and in perfect condition