Two of my friends recommended me this exchagne but I couldn't withdraw crypto from this company. I suspect it's because I am older than 60 yo (both my friends are younger and withdraw crypto normally... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
First of all everything went good with payment swap buy etc. except of one day where I got slightly problems with my app and doesn't showed up my assets:( wrote to the support but never got an answe... See more
Company replied
and I have to say Finst has completely impressed me. Their support team replies incredibly fast faster than any platform I’ve ever used. My recent experience was smooth, professional, and reassuring.... See more
Company replied
It is the first crypto trading platform I am using, and it’s been a great experience so far! The platform is practical and very user-friendly, and I like to be able to learn more about crypto than... See more
Company replied
Company details
Written by the company
Finst is one of the leading cryptocurrency providers in The Netherlands and offers a best-in-class investment platform together with institutional-grade security standards and ultra-low trading fees. Finst is led by the ex-core team of DEGIRO and is authorized as a crypto-asset service provider by the Dutch Authority for the Financial Markets (AFM). Finst offers a full suite of crypto services including trading, custody, fiat on/off ramp, and staking for both retail and institutional investors.
Contact info
Herengracht 454, 1017 CA, Amsterdam, Netherlands
- support@finst.com
- finst.com
You should know
4.0
Great
16K reviews
Replied to 83% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Transparent and easy to use
Transparent and easy to use, registration and transaction happened quick and are all digital.
February 21, 2024
Reply from Finst
Dear Joeri,
Thanks for your great review! We're glad you found our registration and transaction process easy and transparent. We hope to see you again soon.
Kind regards,
Team Anycoin Direct
Why can't I send my cryptocurrency to…
Why can't I send my cryptocurrency to another wallet?
February 21, 2024
Unprompted review
Reply from Finst
Dear Mr/Mrs. Khan,
Thank you for taking the time to write a review.
You can certainly receive crypto on your external wallet while selecting this when placing an order on our website. We also offer the Vault, which is a closed eco-system, as stated on the website.
We hope this clears up the situation and if you have any further questions, please feel free to contact us via live chat or by sending an email to: support@anycoindirect.eu
Kind regards,
Team Anycoin Direct
Reply from Finst
Dear Jan,
Thank you for leaving us this great review.
We are very happy to have you on board, and please feel free to contact us whenever you need!
Kind regards,
Team Anycoin Direct
Reply from Finst
Dear Mihai,
Thank you for leaving us this great review.
We are very happy to have you on board, and please feel free to contact us whenever you need!
Kind regards,
Team Anycoin Direct
Quick service
Quick service. I lost access and in a minute I was helped. I recommend that people with not a lot of crypto knowledge who want to invest use this app!
February 13, 2024
Unprompted review
Reply from Finst
Dear Robert
Thank you for your kind words!
We are glad to hear that you are happy with Finst!
If there is anything we can do to help, please feel free to reach out to our customer service.
Kind regards,
Very well thought through and decent!
They have their processes very well thought through. Now used twice to sell a small amount of BTC and they are incredibly fast. Very happy! So will definitely buy from them as well.
February 13, 2024
Unprompted review
Reply from Finst
Dear Léon,
Thank you for leaving us this great review.
We are very happy to have you on board, and please feel free to contact us whenever you need!
Kind regards,
Team Anycoin Direct
Helped me so well with all the steps to verify and reactivate my account.
Helped me so well with all the information. had the chance to choose the language I'm comfortable with to do my video verification. in every step, I was guided patiently and clearly and I suggested making my account more secure. and finally, with Lois's help, I reactivated my account. thanks for being so informative and helpful.
February 8, 2024
Unprompted review
Reply from Finst
Dear Kasra,
Thank you for taking the time to write a review and for your compliments about our support team!
Kind regards,
Team Anycoin Direct
seems good so far
seems good so far. the only problem you can not send crypto to another wallet directly. u can here just buy and sell.
February 7, 2024
Reply from Finst
Dear Hadi,
Thank you for taking the time to write a review, and good to hear your experience using our platform has been good.
The Anycoin Direct Vault is a closed ecosystem, you can deposit, sell or swap coins within it, but not send any transactions to an external wallet.
It is, however, possible to send coins directly to an external wallet for the more well known coins at the moment you place a buy order. The minimum order amount for external transactions is €30,-.
We hope this clears up the situation and if you have any further questions, please feel free to contact us via live chat or by sending an email to: support@anycoindirect.eu
Kind regards,
Team Anycoin Direct
Very easy to use once your bank is…
Very easy to use once your bank is connected. Fee was a bit high at about 1%. It would be good if we could get an option to pay lower fees.
January 30, 2024
Reply from Finst
Dear Paul,
Thank you for your great feedback and leaving us a review. We appreciate it.
Kind regards,
Team Anycoin Direct
Thnx for your information via the chat…
Thnx for your information via the chat fuction.
I hope that I can trade with you.
January 31, 2024
Unprompted review
Reply from Finst
Dear Wim,
Thank you for your kind words!
We are glad to hear that you are happy with Finst and our customer support!
If there is anything we can do to help, please feel free to reach out to our customer service.
Kind regards,
AVAILABLE
AVAILABLE, no endless waiting
TO THE POINT
Hope it remains like this
We will look at the cost later on
January 22, 2024
Reply from Finst
Dear Benjamin,
Thank you for your review. We appreciate it!
Kind regards,
Team Anycoin Direct
I bought 2 x USDT..1went true like…
I bought 2 x USDT..1went true like normal.
2x I got blocked..needed to do new verification and then after that my bankaccount wasn't accepted.
Now I'm still waiting for 2 part of USDT being sent.
Not satisfied at all
January 19, 2024
Reply from Finst
Dear Wilhelmina,
Thank you for taking the time to write a review.
You have provided us with documents originating from outside the EEA, for which we have to ask you additional questions.
This can always happen, and we understand that this is inconvenient. Please look out for a reply from one of my colleagues.
Kind regards,
Team Anycoin Direct
Fast transaction and good service
January 5, 2024
Reply from Finst
Dear Luca,
Thank you for your kind words and leaving us a five-star review!
Kind regards,
Team Anycoin Direct
"Very fine and easy-to-use platform
"Very fine and easy-to-use platform. I find the crypto bundles truly innovative compared to other platforms. Finst is truly a platform to use for long-term vision, reliable, and transparent."
January 12, 2024
Unprompted review
Reply from Finst
Dear Casper,
Thank you for your kind words!
We are glad to hear that you are happy with Finst!
If there is anything we can do to help, please feel free to reach out to our customer service.
Kind regards,
Reliable exchange
Reliable exchange, simpele and cheap. I use the exchange almost 1 year. Step by step is is growing.
January 12, 2024
Unprompted review
Reply from Finst
Dear Gert,
Thank you for your kind words!
We are glad to hear that you are happy with Finst!
If there is anything we can do to help, please feel free to reach out to our customer service.
Kind regards,
Ease of use
Ease of use. Friendly user interface and fast transaction. Fees worth the hustle, but could be a bit less fees.
January 3, 2024
Reply from Finst
Dear Faik,
Thank you for taking the time to write a review. We appreciate it!
Kind regards,
Team Anycoin Direct
Always a great service!
Great service with many payment options. Will be ordering again soon! :)
January 9, 2024
Reply from Finst
Dear Ricardo,
Thank you for taking the time to write a review. We are always happy to help!
Kind regards,
Team Anycoin Direct
Very professional and uncomplicated
I have used the platform multiple times to convert crypto to euros (and vice versa). Every time surprisingly fast; for instance, yesterday I sold crypto, and this morning I already had the money in my account. Very professional!
January 8, 2024
Reply from Finst
Dear Samuel,
Thank you for taking the time to write a review.
We are happy to read about your experience! Awesome! Thank you for leaving these kind words.
Kind regards,
Team Anycoin Direct
where my 1.5 mil shiba tokens
wel there was told that i would be givin 1.5mil shib if i deposited into anycpin vault but i have not gotten them yet so was wondering when thay would arrive ?
January 5, 2024
Reply from Finst
Dear Sam,
Thank you for taking the time to write a review.
Please contact our support team true our website over email or live chat and we will review why the Shiba was not awarded.
Kind regards,
Team Anycoin Direct
Great platform with fast transactions
Great platform with fast transactions. Never disappointed me so far. Not during crashes way better then other platforms thate ARE crashing during important sell/buying moments
January 3, 2024
Unprompted review
Reply from Finst
Dear Roy,
Thank you for your kind words!
We are glad to hear that you are happy with Finst!
If there is anything we can do to help, please feel free to reach out to our customer service.
Kind regards,
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.