While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Worst experience ever. It has been 2 weeks now since I have ordered a firearm from them and they say they are finally shipping it out. I have e-mailed them several times with no response. Never buying here again.
I've been a customer of FOC for years and have spent a good amount of money with them. Unfortunately the one and only time I need their help with an item I purchased from them it has been extremely disappointing. I need a replacement part for a product I purchased from them which was under warranty. I sent my inquiry and received an email on June 16th advising they would email the supplier to see if they had replacement parts. It is now July 5th and I haven't heard a word from them, even after sending a couple follow up emails. I don't think it takes 3 weeks to get a reply from their supplier so the wait time is unsatisfactory. If this is how they help their customers then I'll take my business elsewhere. I want to know I'm buying items from a company that is a little more responsive.
Added one star as the contact finally got back to me after the 3rd request for an update. If I get the part as they suggested I would I'll update my review.
Update: I received the part I needed from the supplier but it lacked the screw to mount it properly and absolutely no paperwork outlining the details of the warranty claim. Good that I finally got the replacement part but pretty painful to get it done so I think I'll shop elsewhere from now on.
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.
