Fireaway Pizza Reviews 

625
TrustScore 3 out of 5

2.8

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Review summary

Created with AI, based on recent reviews

Evaluating 96 reviews, most reviewers were somewhat happy with their experience overall. Many customers frequently praise the food, especially the pizzas, describing them as fresh, tasty, and of good quality, often highlighting authentic taste and generous toppings. Some people also appreciate the helpfulness and kindness of the staff, noting their efficiency. However, some customers noted significant delivery issues, including long waiting times, cold food, or undelivered orders. A few others felt there were problems with order accuracy, such as wrong or incomplete items. Some reviewers were not happy with product quality, describing items as inedible, soggy, or having incorrect toppings. Staff were also perceived as rude or unhelpful when issues arose.

What people talk about most

Product

Users describe ambiguous interactions with product, with some customers expressing disappointment with the... See more

Order

Customers consistently note negative experiences with order, with many stating they will not order again due... See more

Staff

People report ambiguous experiences with staff, with many reviewers praising the helpfulness, politeness, and... See more

Quality

Consumers find quality to be ambiguous, with many reviewers praising the food as fresh, tasty, and even the... See more

Delivery service

Customers had negative experiences with delivery service, frequently reporting significant delays, with food... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I've ordered a few pizzas from fireaway Banbury and always really enjoyed them.my latest order ,the new pizza "the harvester" was really good, fresh and tasty. I also ordered the new crispy ceaser sal... See more

Rated 3 out of 5 stars

We went for Pizza lunch today with our grand daughter in Fulham. The restaurant was empty. We ordered. The pizza came in a card board box. No plates no cutlery no napkins. We had to ask for all thi... See more

Rated 1 out of 5 stars

Ordered pizza at the dockside Chatham branch, quoted 45 mins for delivery but 90 mins later it hadn’t arrived. Order tracking wasn’t working, called them but constantly went to voice mail so after ano... See more

Rated 1 out of 5 stars

This is my first time ordering after receiving what can only be described as a non authentic pre bought based with plastic cheese at best that’s being nice, no taste & burnt 🤦🏻‍♂️🤣🤣 what did I exp... See more


Company details

Information provided by various external sources

Fresh Fast Custom Pizza🍕🍕🍕 , fired up in 150 seconds !🔥🔥🔥Home delivery available https://t.co/dTd60oDeWb. tap the app 📱🔥


Contact info

  • Brigstock Road 37, CR7 7JH, Thornton Heath, United Kingdom

  • fireaway.co.uk

2.8

Average

TrustScore 3 out of 5

625 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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2.8

All reviews

(625)

95 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Took about an hour to deliver

Took about an hour to deliver, when I phoned them they said delivery driver was stuck in traffic (really? On a scooter). The pizza was hard and chewy, garlic bread was the same. The pizza was stingy with the toppings. Epic fail for my first time and last time.

February 13, 2025
Unprompted review
Rated 1 out of 5 stars

The fact that they do not make it in…

The fact that they do not make it in the store is a red flag 🚩 an for the food portion is crazy for nine pounds I had to look at it like they can’t be real an if I could show you I would an I’m in the store rn writing a review bc this is not it at all an no refunds is mad

February 12, 2025
Unprompted review
Rated 1 out of 5 stars

Red Flag! Caution!

Claiming a free pizza for National Pizza sounds a scam, just for gathering personal data really, maybe a dirty trick!
Signed up, but never received the code for a free pizza, it says, error 404, that means 'a server could not find a client-requested webpage.'

February 8, 2025
Unprompted review
Rated 1 out of 5 stars

Orderd but on get one free

Orderd but on get one free, the order arrived almost two hours late, no apologies, the driver was indifferent, not even a hI or thank you. Appalling.
The pizza's order were chicken and found out that it is not actually chicken...it is in fact dIced "TOFU"
The texture was rubbery and with no taste at all. I have had Tofu and i Halloumi...this so called chicken was a cross between these two products.
Shameful, as not advertised. is fake chicken. But charged for reak chicken.
Buyers be aware, worst tasting pizza i have ever had. NEVER AGAIN. STAY WELL AWAY GUYS.
You have been warned...its your hard earned money.

February 5, 2025
Unprompted review
Rated 5 out of 5 stars

Great experience

Great experience
I had a group of 13 people on Sunday afternoon at De pipe
We a an incredible time there.
The pizzas are amazing and the staff delivers a 5 star service.
We'll come back and totally recommend.

January 26, 2025
Unprompted review
Rated 5 out of 5 stars

All 5 of us loved it

We visited the Swindon store passing through.
There was 5 of us and we actually went in and ordered more!
The pizzas were incredible!
The crispy chicken was gorgeous.
Not to mention the Nutella & fruit pizza!!!

January 25, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing

Amazing food, amazing people. Nowhere else will you get that level of hospitality. The guy even gave me a free cookie.

January 14, 2025
Unprompted review
Rated 5 out of 5 stars

Very quick service

Very quick service, many things to pick from, very respectful staff, good prices lovely place to eat and nice atmosphere You can even eat in or take away!!!!

January 14, 2025
Unprompted review
Rated 1 out of 5 stars

A Nightmare in a Box

A Nightmare in a Box: The Worst Pizza Experience of My Life"
Let me set the stage: I was craving pizza. Not just any pizza, but a warm, cheesy slice of heaven. What I got instead was a cardboard Frisbee of disappointment. This wasn’t pizza—it was a crime against humanity.

The crust? Oh, where do I begin? It was simultaneously burnt and soggy, an engineering feat of culinary disaster. It had the texture of an old shoe and the flavor of regret. I’ve had more satisfying bites of styrofoam packing peanuts.

The sauce was another abomination. Was it ketchup? Tomato paste mixed with despair? Whatever it was, it had the tang of something that expired during the last Ice Age. I’m convinced they seasoned it with salt tears of failed dreams.

The cheese—if you could even call it that—was a rubbery, congealed mass that stuck to my teeth like it was trying to hold me hostage. It didn’t melt so much as solidify into a nightmare. I peeled it off and could swear I heard it scream.

And the toppings? I ordered pepperoni, but what arrived were sad little discs of something resembling meat, glistening with an unholy sheen of grease. They tasted like betrayal.

To top it off, the delivery driver forgot my drink and gave me a look that suggested he hated the pizza as much as I did. Frankly, I can’t blame him.

January 9, 2025
Unprompted review
Rated 3 out of 5 stars

Too stingy on ingredients

The problem I have with their pizzas is the lack of ingredients. I always order the ham and pineapple, and last time I had slices with no pineapple. I now just go to the likes of Morrisons and get two ham and pineapple pizzas for a fiver, when on special.

November 1, 2024
Unprompted review
Rated 1 out of 5 stars

40 minutes late

40 minutes late - no apology or explanation from the takeaway or driver. Food was cold and stale, had to microwave the pizza and couldn’t even eat the chicken. Ordered this for my partners birthday and was really disappointed. Won’t be ordering again

December 10, 2024
Unprompted review

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