Firebrand Training Reviews 

2,498
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 65 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional support and guidance provided by the staff, especially their mentors, who are described as patient, understanding, and dedicated to helping them achieve their goals. The overall service is frequently highlighted as excellent, with many appreciating the well-structured and engaging courses that make complex topics manageable and even enjoyable. Reviewers are particularly impressed with the practical, hands-on approach and the real-world examples that bring the material to life, contributing to a highly effective learning journey. The user experience, including residential courses and online platforms, is generally positive, fostering an environment conducive to focused learning and certification success. However, some people mentioned initial hiccups at the start of their journey and that the digital-only material can be limiting for studying.

What people talk about most

Staff

Clients share positive opinions on staff, with many reviewers highlighting the exceptional knowledge,... See more

User experience

Customers had positive experiences with user experience, consistently praising the engaging, well-structured,... See more

Service

Reviewers mention positive feedback about service, highlighting the effective teaching and clear explanations... See more

Product

Reviewers highlight positive aspects of the product, with many successfully passing certification exams after... See more

Customer service

Users describe positive interactions with customer service, highlighting the outstanding support and guidance... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Very good support, guidance and resources were provided by Firebrand and their Mentor, Perran James, both throughout the program and during the EPA preparation, which was very valuable, enabling th... See more

Company replied

Rated 4 out of 5 stars

The support given and getting me to where I needed to be and should be. I enjoyed the journey throughout it all from both ups and downs. The start had a few hiccups, but it has been a great ex... See more

Company replied

Rated 4 out of 5 stars

Teacher was very patient and prepared. The online experience was positive. The material though is only digital and that can be limiting for studying.

Company replied

Rated 4 out of 5 stars

Very practical and hands on. If helpful I can’t tell because I didn’t have the exam yet. Very long days. Each day about 10 hours.

Company replied


Company details

  1. Educational Institution
  2. Business School
  3. Career and Education Provider
  4. Computer Support and Service Company
  5. Educational Testing Service
  6. Technical School

Written by the company

We specialise in accelerated courses that help you become competent, confident, and certified fast. Accelerated courses in Cybersecurity, AI, Data, Project Management, GRC, Cloud & more from the top vendors in the world, including Microsoft, ISC2, AWS, Cisco, CompTIA, TOGAF, ISO & ISACA. Train onsite, online, or in the centre of major UK cities. Find out more at https://firebrand.training/uk

Firebrand OIL

Written by the company

Introducing Online Instructor-Led courses
At Firebrand, we are committed to helping you achieve your certification as fast as possible, and we’re determined to keep this promise throughout these difficult times. We have launched an Online Instructor-Led option to all of our courses - meaning you can now achieve your certification as if you were in a classroom. Get certified in record time, from the comfort of your home - Firebrand style. About Online courses: https://firebrand.training/uk/online-instructor-led-training
COVID-19 Updates and Actions
We understand that the current Coronavirus pandemic has led to unprecedented challenges to everyone. All our courses are running as normal, through our Online Instructor-Led platform. For updates and announcements about anything related to COVID-19, please follow the link below or contact us. COVID-19 Updates: https://firebrand.to/34ygTc4

Certification Guarantee

Pass first time or train again free

In the unlikely event that you don't pass your exam first time, the Firebrand Certification Guarantee means you can train again for free if you don't pass. You can sit the same course as many times as required for 12 months, paying only for exam fees, accommodation and incidental costs.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

2K reviews

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Asks customers to review

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4.4

All reviews

(2,498)

51 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Not authorized to resell our programs

As the CEO of McAfee Institute, I want to make it clear that this organization does not have authorization to resell or teach our programs as listed on their website. They are committing fraud by misleading unsuspecting victims into believing they offer our programs or have the authority to teach them. Despite multiple requests to remove these false listings, they have ignored our demands. We will be proceeding with legal action. Please be aware that they are selling unauthorized, ripped-off content. McAfee Institute is the sole provider of our certified programs. I request you immediately take all of our programs off of your website and respond once it’s completed.

June 16, 2024
Unprompted review
Firebrand Training logo

Reply from Firebrand Training

Good afternoon Joshua,

I have spoken with our Marketing team, and they have removed all references to McAfee products from our website. Additionally, I have inquired about any previous communication on this matter and could not find any record of receiving such a question before. I apologise if you feel any of your inquiries were overlooked.

Please be assured that we would never intentionally mislead our delegates or jeopardise our relationships with potential partners. I sincerely apologise for any frustration this situation may have caused.

Best regards,

Kind regards
Glenn Hutchinson
Customer Experience Manager

Rated 5 out of 5 stars

Nice experience overall

Very friendly experienced and knowledgeable teacher. Very relevant teaching in terms of the actual questions that come up in the exam. Nice and tide hotel room. Amazing breakfast.

June 12, 2024
Firebrand Training logo

Reply from Firebrand Training

Thank you for your feedback.

Firebrand prides themselves on only using the best instructors to deliver our courses and we are glad you felt the same.

We are also glad to hear you enjoyed the residential aspect as much as we do.

Carys
Customer Experience Team

Rated 5 out of 5 stars
Firebrand Training logo

Reply from Firebrand Training

Thank you for your feedback.

We look forward to welcoming you back to Firebrand again soon.

Carys
Customer Experience Team

Rated 5 out of 5 stars

Would have been so hard to pass my exam…

Would have been so hard to pass my exam without Firebrand. They brought my months of learning together and gave me the confidence I needed to walk in there and smash it.

May 24, 2024
Firebrand Training logo

Reply from Firebrand Training

Thank you for your feedback.

It is wonderful to hear you had such a positive experience with us and passed your exam.

Carys
Customer Experience Team

Rated 5 out of 5 stars

Great experience

Great trainer, content, classmates, and location.

June 7, 2024
Firebrand Training logo

Reply from Firebrand Training

Thank you for your feedback.

We are so pleased to hear you had such a positive experience whilst at Firebrand.


Carys
Customer Experience Team

Rated 5 out of 5 stars

Firebrand Training - De Ruwenberg (MS102)

Great accommodation and study facilities. The Firebrand team at De Ruwenberg were polite and helpful (as were all the hotel staff). The instructor was also excellent and obviously knew his subject (as well as many others).

June 6, 2024
Rated 5 out of 5 stars

Excellent instructor for CCSP training!

Excellent instructor for CCSP training!
I think the best I ever had.

April 30, 2024
Firebrand Training logo

Reply from Firebrand Training

Thank you for your feedback.

Firebrand are proud of their instructors and we are glad to hear you feel the same.

Carys
Customer experience team

Rated 5 out of 5 stars

Really good experience.

My instructor/tutor was really good, they have got a nice facility as well. The staff was hery helpful.

May 29, 2024
Firebrand Training logo

Reply from Firebrand Training

Thank you for your review.

We are glad to hear you enjoyed your course and we look forward to welcoming you back again soon.

Carys
Customer Experience Team

Rated 4 out of 5 stars

bcs certificate

The classes were very good and definitely made a positive difference.

May 30, 2024
Firebrand Training logo

Reply from Firebrand Training

Thank you for your review.

Carys
Customer Experience Team

Rated 5 out of 5 stars

Excellent training materials and…

Excellent training materials and trainer. Was the best Certified Data Protection Officer Training I could find and was not disappointed. Highly recommend their courses and their trainers.

May 31, 2024
Firebrand Training logo

Reply from Firebrand Training

Thank you for your review.

We are glad to hear you had a successful time on your course. Firebrand pride themselves on their use of top quality instructors and we are glad you agree.

Carys
Customer Experience Team

Rated 5 out of 5 stars

Intensive but engaging and effective learning

A big slot of learning compressed into 3 days sounded daunting. But with extensive materials delivered in advance, on line copies and importantly a great tutor with energy and pace; we were engaged and learning despite the long days.

May 31, 2024
Firebrand Training logo

Reply from Firebrand Training

Thank you for your review.

We are glad you enjoyed your accelerated training course with Firebrand.

Carys
Customer Experience Team

Rated 5 out of 5 stars

Everything you need

Great content and very good teacher

May 30, 2024
Firebrand Training logo

Reply from Firebrand Training

Thank you for your positive feedback.

We look forward to welcoming you back to Firebrand soon.

Carys
Customer Experience Team

Rated 5 out of 5 stars

Well thought out training session

Well thought out session. Instructors were knowledegable and the surroundings supported an intensive week. I achieved my objectives so I would have no hesitation recommending Firebrand for training requirements.

May 27, 2024
Firebrand Training logo

Reply from Firebrand Training

Thank you for your feedback! I'm pleased to hear that you found the session well thought out and that the knowledgeable instructors and supportive surroundings contributed to a productive week. It's great to know that you achieved your objectives. Your recommendation of Firebrand for training requirements is much appreciated.

Carys
Customer Experience Team

Rated 5 out of 5 stars

Great experience

Firebrand provides very thorough training and an atmosphere that's easy to concentrate. I would definitely recommed them.

May 24, 2024
Firebrand Training logo

Reply from Firebrand Training

Thank you for your review.

We are glad you enjoyed your course and the accelerated training method.

We look forward to welcoming you back soon.

Carys
Customer Experience Team

Rated 5 out of 5 stars

Good training environment with a skillful trainer

I had a training in a luxury hotel in a peaceful environment. The trainer is very skillful and knows how to keep the trainees involved.

May 17, 2024
Firebrand Training logo

Reply from Firebrand Training

Thank you for your review.

We are glad you enjoyed the training and accommodation on one of our residential courses.

Carys
Customer Experience Team

Rated 1 out of 5 stars

Review of the Lean Six Sigma Green Belt Course at Firebrand Training, Netherlands

I attended the 5-day Lean Six Sigma Green Belt course at Firebrand Training in the Netherlands twice, taking advantage of the school's offer to retake the course in case of exam failure. Regrettably, neither session met my expectations.

The course material was presented ineffectively and lacked coherence. Both instructors, including Peter Cox who led the course on my second attendance, seemed unprepared. Peter appeared to have experience with Lean Six Sigma methodologies, but his teaching skills were subpar. Interaction with students was minimal, and he failed to address or adequately answer about 80% of the questions posed.

Time management during the course was also poor; the first three days were spent on overly detailed explanations with unnecessary examples, while the last two days rushed through slides in an inappropriate hurry, leaving no time for questions on the most substantial topics.

It is particularly disappointing that despite clear negative feedback from students about the November session last year, no improvements were made before the May session this year. Alarmingly, none of the twelve participants passed the exam after last year's training, despite the school advertising a 75% pass rate after the first 5-day course.

I am profoundly disappointed with my experience at Firebrand Training. I hope my feedback will be considered for future improvements to the course, ensuring better outcomes for future participants.

May 13, 2024
Unprompted review
Firebrand Training logo

Reply from Firebrand Training

We are sorry to hear you had a bad experience with Firebrand Training. I have passed on the feedback, which we will consider to improve our Lean Six Sigma Green Belt training!

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