Fired Earth - Winchester Reviews 7

TrustScore 3.5 out of 5

3.7

2 The Broadway, SO23 9BE Winchester, Hampshire, GB


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See what reviewers are saying

Rated 5 out of 5 stars

The quality is always very good. The ladies in store were brilliant, great advice and very good service. When buying an expensive product it is essential that the shop staff have a good knowledge of w... See more

Company replied

Rated 4 out of 5 stars

I have not received my sample tile that I paid for. I have advised you of this but have had no response. Edit: have now received replacement tile and they gave offered me a full refund. Good cu... See more

Company replied

Rated 5 out of 5 stars

Great communication throughout the sales and delivery process. Was great to have a delivery arrive when expected, and with a 2 hrs advance notice period. Tiles are lovely and great quality

Company replied

Rated 5 out of 5 stars

Experienced friendly helpful staff helped with tile choices

Company replied


Company details

  1. Tile Store
  2. Bathroom Supply Store
  3. Flooring Store

Written by the company

The company began in an Oxfordshire farmyard in the early 1980s, selling terracotta floor tiles at a time when they were relatively unknown by the British public and weren’t available in tile shops. They proved hugely popular, and we opened a small London showroom selling just six different tiles. Customers began requesting glazed wall tiles to complement their terracotta floors and we sourced a small selection of other glazed tiles and put together a brochure covering our entire offering. By the mid 1990s, the company had grown from its humble beginnings on an Oxfordshire farm to having a number of showrooms in London and across the country. Today, we have 26 showrooms in the UK and expect to add two more in the coming year, including a brand-new destination store on New Kings Road in London. Our aim has always been to offer products produced with authenticity, creativity and style, and where possible both handmade and produced as close to home as we can manage. The UK Ceramics Industry has a long tradition and it is one we are keen to support. Having said that, where we spot a tile on our travels that is too beautiful to resist, we do of course secure it exclusively for our customers, many of whom are second generation fans of Fired Earth and its products. Decorating and design have become entrenched in the national mind not just as the preserve of the super wealthy, but as a way to create homes for ourselves and our families that reflect how we like to live today. At Fired Earth we like to think that although it may not be every day our customers choose to redecorate (although our paint does allow for just that level of obsession), we have identified the right looks and styles that feel perfect no matter what the style or age of property. Our website has grown too and now offers almost all of our collections to browse and buy online and shows stunning room sets and great design ideas to help inspire you.


Contact info

  • 2 The Broadway, SO23 9BE, Winchester, Hampshire, United Kingdom

  • 01962 859067

3.7

Average

TrustScore 3.5 out of 5

7 reviews

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1-star

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

Great communication and lovely tiles

Great communication throughout the sales and delivery process. Was great to have a delivery arrive when expected, and with a 2 hrs advance notice period. Tiles are lovely and great quality

March 26, 2025
Fired Earth - Winchester logo

Reply from Fired Earth - Winchester

Hi Sarah, We are pleased to hear that you received good service and love your tiles. Thank you for leaving a review.

Rated 1 out of 5 stars

Still waiting for a refund.

Complete lack of customer service from Sarah at the Winchester branch which bordered on rude and eventually lead to the cancellation of an order. Having not received a refund within the promised time frame I eventually contacted head office who also haven't bothered to return calls or process the refund. I would really recommend anyone thinking of using Fired Earth to think again because once they've got your money they just don't care.

February 17, 2025
Unprompted review
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Reply from Fired Earth - Winchester

Thank you for your review. We are sorry to hear you are unhappy with the service you received. Our customer care team have been in contact with you regarding your refund.

Rated 1 out of 5 stars

No catalogue has arrived!

No catalogue has arrived!
I received an immediate reply with an apology. In all likelihood it was lost in the post. I am now looking forward to receiving my order which is being posted straightaway.
Thank you!

January 26, 2025
Fired Earth - Winchester logo

Reply from Fired Earth - Winchester

Hi Miranda, please accept our apologies that you did not receive the brochures you ordered. Our customer Care team will be in touch with you to double check your address before we send replacements.

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Rated 4 out of 5 stars

I have not received my sample tile!

I have not received my sample tile that I paid for. I have advised you of this but have had no response.

Edit: have now received replacement tile and they gave offered me a full refund.

Good customer service experience.

January 20, 2025
Fired Earth - Winchester logo

Reply from Fired Earth - Winchester

Hi Carole. Please accept our apologies that you did not receive your sample tile. We have arranged for another one to be posted out to you. It should arrive in the next few days. Our Customer Care team are on hand to assist if there are any further issues.

Rated 5 out of 5 stars

The quality is always very good

The quality is always very good. The ladies in store were brilliant, great advice and very good service. When buying an expensive product it is essential that the shop staff have a good knowledge of what they are selling, it is reassuring that the Winchester shop has this, thank you x

January 9, 2025
Fired Earth - Winchester logo

Reply from Fired Earth - Winchester

Thank you Tracey for your review. Your comments have been passed onto the Winchester Showroom as well as the management team. Please send through photographs of the finished project. We are always happy to see them.

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