Fireflies.ai Reviews 543

TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 429 reviews, reviewers had a great experience with this company. Customers consistently praise the product and its AI capabilities, highlighting how it revolutionizes productivity by seamlessly capturing detailed notes and summaries from meetings. Many users find the tool incredibly helpful for organizing client lists, automating data preparation, and improving overall efficiency, allowing them to focus more on clients rather than note-taking. The app is frequently described as easy to use, with impressive accuracy in transcription and the ability to integrate well with other platforms like Google, Teams, and Zoom. Reviewers appreciate features like real-time notes, coaching, and the structured format of summaries, which include action items and speaker identification, saving significant time and ensuring nothing is missed. However, some customers also noted issues with the service, including difficulties with customer support primarily handled by AI chatbots, and concerns about unexpected installations or charges for AI add-ons. A few other people also felt that the app could be clunky or overly complicated, and experienced problems with transcription credits being exhausted quickly or needing to repeatedly sign in to the mobile app.

What people talk about most

User experience

Reviewers mention positive feedback about user experience, highlighting that the product does what it says... See more

Application

Clients share positive opinions on the app, with many finding it to be a game-changer for their business and... See more

Artificial intelligence

Reviewers highlight positive aspects of artificial intelligence, with many praising its ability to act as a... See more

Product

Users describe positive interactions with the product, with many considering it one of the best tools they've... See more

Service

Customers had ambiguous experiences with service, with many expressing significant dissatisfaction, citing... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Overall content with the experience except for cases where Fred doesn't attend the call even though I invite it. It gets a bit confused when there are multiple languages involved. Would be great if... See more

Rated 4 out of 5 stars

Really great tool as an individual consultant who manages many projects with hundreds of calls per month sometimes. The tool integrates well with Monday.com and Zapier. The tool has really helped m... See more

Rated 5 out of 5 stars

Fireflies.ai was a game changer for us. We are a B2B lead generation agency and we can pipe Fireflies meeting transcript in whatever language into our AI agentic process. This means we can totally aut... See more

Rated 5 out of 5 stars

Excellent AI assistant. Love how well it will record a whole meeting around a large table, it clearly seperates the individual speakers and its amazing to be able to go back and just read what people... See more



Contact info

4.0

Great

TrustScore 4 out of 5

543 reviews

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Replied to 13% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 2 out of 5 stars

Impossible to Delete

It's a good app, but since it doesnt understand italian i wanted to delete it. Now it still gets added to all my meetings ! It's a massive problem.

November 4, 2025
Unprompted review
Rated 5 out of 5 stars

love this

love this, summarizes my meeting and automatically joins my meeting. really nice

July 29, 2025
Unprompted review
Rated 1 out of 5 stars

Very invasive

Very invasive, joins meeting without invitation, provides access to my meetings transcripts to my colleagues who log in from the same domain. Do not recommend.

October 21, 2025
Unprompted review
Rated 1 out of 5 stars

Run, stay away, ZERO!!

I would have put zero if it was an option, an employee clicked into something with this fireflies label but it used his email as sender in Google and it is now intrusive in all communications which are proprietary in nature. It sends emails to all employees labeled as an internal user. This system configures itself and will disrupt all communication. STAY AWAY! Appears to be a high security risk

September 10, 2025
Unprompted review
Rated 1 out of 5 stars

This has been THE most painful…

This has been THE most painful subscription I've ever had to deal with. First, they couldn't find my subscription, even though I gave them the account to which it was transferred 6 months ago.

Then I was told that if I provided the last 4 digits of my credit card on file, the migration to my new email account could happen. Wrong again.

Now, I'm being told that I must have an admin at my old domain approval the migration, even though I have full access to my old email account to which the subscription is assigned. It's not my company's information - it's mine. I paid for the subscription and established the email account to us.

I'll be cancelling and going with another provider when my annual subsciption expires.

October 6, 2025
Unprompted review
Rated 2 out of 5 stars

Very intrusive

Very intrusive, I clicked on a fireflies link in a google meeting for curiosity, and then just logged in with my account, didn't configure anything and then forgot about it. Fireflies then intrusively joined in multiple of my follow up meetings, including a company wide all hands, although I never configured it to do that.

October 2, 2025
Unprompted review
Rated 4 out of 5 stars

Easily record meetings

Easily record meetings
Meeting minutes are virtually accurate
Integrate seamlessly with popular platform like Zoom and Google Meeting
Easily access meeting minutes ands summaries immediately after the meeting
Easily review past meetings for follow up actions

September 26, 2025
Unprompted review
Rated 1 out of 5 stars

CANCELLATION NIGHTMARE

The app itself was good and did what it needed to but OMG the cancellation process was a nightmare. Only the buttons to upgrade were enabled - the cancel one was greyed out and I could not cancel on my own. I had to contact support on 2 different occasions before I could do that, and I was also billed during the process. I HATE companies that do not allow you to control your own account and make you jump through hoops to cancel and manage your own account. BEWARE!!

September 25, 2025
Unprompted review
Rated 5 out of 5 stars

The Personal Assistant I Didn’t Know I Needed

I can’t believe I was working all this time without Fireflies.ai as my personal assistant. It’s like having a super-efficient teammate who never forgets, takes perfect notes, and helps me stay laser-focused. Meetings, ideas, follow-ups—everything is captured and organized so seamlessly that I actually feel ahead of the game for once.

If you’re still trying to juggle all your thoughts and to-dos on your own… trust me, you’re missing out. Fireflies.ai isn’t just helpful—it’s a productivity revolution.

September 24, 2025
Unprompted review
Rated 5 out of 5 stars

Love it

Love it, seriously good summaries, easy to edit and share - improves collaboration and communication thanks David

September 23, 2025
Unprompted review
Rated 5 out of 5 stars

Great user interface and super…

Great user interface and super user-friendly. I enjoy the options of mobile and desktop, even uploading recordings that make it so easy to always be ready to take notes!

September 23, 2025
Unprompted review
Rated 5 out of 5 stars

It is sooooo2025 to say "Disruption",,,

Fireflies completely changed the way I operated, It let you concentrate on the discussion rather than the note taking and you can add module that improves your efficiency identifying key information from the conversation helping qualifying leads and customer needs that can then be automatically transfered into a CRM.

September 23, 2025
Unprompted review
Rated 5 out of 5 stars

Must Have As a Community Health Worker

As a Community Health Worker, I’ve found Fireflies.AI to be an incredibly helpful tool in my daily work. The standout feature for me is its HIPAA compliance—a must-have in my field, and something I haven’t seen offered by other AI note-taking platforms.
The features are thoughtfully designed and allow me to focus fully on supporting my clients without worrying about manually taking notes. It captures conversations accurately and organizes them in a way that’s easy to review later.
The only reason I’m giving it 4 stars instead of 5 is the price—it’s a bit steep, especially for individual users or smaller organizations. That said, the value it provides in terms of time saved and improved documentation is undeniable.

September 19, 2025
Unprompted review
Rated 5 out of 5 stars

The ease of the process

The ease of the process, from the recordings to the notes afterwards. High quality, high standards and just makes my job much, much easier

September 22, 2025
Unprompted review

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