Fireflies.ai Reviews 543

TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 429 reviews, reviewers had a great experience with this company. Customers consistently praise the product and its AI capabilities, highlighting how it revolutionizes productivity by seamlessly capturing detailed notes and summaries from meetings. Many users find the tool incredibly helpful for organizing client lists, automating data preparation, and improving overall efficiency, allowing them to focus more on clients rather than note-taking. The app is frequently described as easy to use, with impressive accuracy in transcription and the ability to integrate well with other platforms like Google, Teams, and Zoom. Reviewers appreciate features like real-time notes, coaching, and the structured format of summaries, which include action items and speaker identification, saving significant time and ensuring nothing is missed. However, some customers also noted issues with the service, including difficulties with customer support primarily handled by AI chatbots, and concerns about unexpected installations or charges for AI add-ons. A few other people also felt that the app could be clunky or overly complicated, and experienced problems with transcription credits being exhausted quickly or needing to repeatedly sign in to the mobile app.

What people talk about most

User experience

Reviewers mention positive feedback about user experience, highlighting that the product does what it says... See more

Application

Clients share positive opinions on the app, with many finding it to be a game-changer for their business and... See more

Artificial intelligence

Reviewers highlight positive aspects of artificial intelligence, with many praising its ability to act as a... See more

Product

Users describe positive interactions with the product, with many considering it one of the best tools they've... See more

Service

Customers had ambiguous experiences with service, with many expressing significant dissatisfaction, citing... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Overall content with the experience except for cases where Fred doesn't attend the call even though I invite it. It gets a bit confused when there are multiple languages involved. Would be great if... See more

Rated 4 out of 5 stars

Really great tool as an individual consultant who manages many projects with hundreds of calls per month sometimes. The tool integrates well with Monday.com and Zapier. The tool has really helped m... See more

Rated 5 out of 5 stars

Fireflies.ai was a game changer for us. We are a B2B lead generation agency and we can pipe Fireflies meeting transcript in whatever language into our AI agentic process. This means we can totally aut... See more

Rated 5 out of 5 stars

Excellent AI assistant. Love how well it will record a whole meeting around a large table, it clearly seperates the individual speakers and its amazing to be able to go back and just read what people... See more



Contact info

4.0

Great

TrustScore 4 out of 5

543 reviews

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Replied to 13% of negative reviews

Typically replies within 24 hours

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Rated 4 out of 5 stars

User friendly tool with a few drawbacks

Overall content with the experience except for cases where Fred doesn't attend the call even though I invite it.
It gets a bit confused when there are multiple languages involved. Would be great if it could pick the language itself when it changes.

August 6, 2025
Unprompted review
Rated 5 out of 5 stars

Seamless integration and excellent…

Seamless integration and excellent summaries!

I almost can't go without my Fireflies notetaker anymore - it's become my go-to tool for all meetings and "next steps reports". It crafts excellent versions of summaries for different scenarios, like internal meetings, 1:1s, client calls, etc. and provides timestamps within those summaries if I need to listen to or read the actual snippets for more context.

I couldn't recommend it more!

September 1, 2025
Unprompted review
Rated 5 out of 5 stars

Fireflies is simply part of our flock now :-)

Been using Fireflies for just over a year and I literally recommend it to anyone who mentions the time it takes them to write up meeting notes etc.

Fred the Fireflies AI agent is quite simply the best of all the platforms I use. No frustrating to-ing and fro-ing provided I am clear with my questions - and sometimes even if I'm not!

Fireflies saves us so much time after our outdoors teambuilding events too since we record the review sessions, upload them and - bang - there's the transcript and summary ready for us to use!

My co-founder is very dyslexic so it's hugely beneficial to him especially. He records his own conversations or thoughts, uploads them to Fireflies and I can create a written version so easily.

September 2, 2025
Unprompted review
Rated 5 out of 5 stars

Gamechanger

I use this app on all my meetings, trainings and consultation. Made this a huge difference in follow up emails and discussion. Love the summary section.

September 2, 2025
Unprompted review
Rated 5 out of 5 stars

Accurate and productively organised

Fireflies transcripts, summaries and to-do lists are accurate and well organised. It is highly structured, divided into clear sections: Overview, Notes (with timestamps), and Action Items by person. It has a great chronological flow: Follows the order of the meeting with time markers. It is also very task-oriented, with action items are explicitly assigned to individuals with time references. It also provides great technical detail emphasis: Lists out exact data discussed in the meeting.

August 29, 2025
Unprompted review
Rated 5 out of 5 stars

Fireflies.ai was a game changer for us

Fireflies.ai was a game changer for us. We are a B2B lead generation agency and we can pipe Fireflies meeting transcript in whatever language into our AI agentic process. This means we can totally automate the our production process of data preparation for our clients from the meeting transcript. The amount of human hours we save each month is huge.

September 1, 2025
Unprompted review
Rated 5 out of 5 stars

Present in the meeting

using the app allows me to be present in the meeting, instead of trying to listen, type and engage.
It is accurate and can configure the notes to suit my needs.
Fireflies has honestly been a game changer, especially as I attend multiple meetings with a variety of agencies through out the day/week

September 1, 2025
Unprompted review
Rated 5 out of 5 stars

Next generation of meeting summary

Next generation of meeting summary
With accurate transcription and summary along with capturing attendees and action points accurately. SOO much easier than manual note taking and quick to send out a meeting summary even from a lengthy meeting.

August 29, 2025
Unprompted review

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