While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Welcome to FireFoodie, your gateway to a world of warmth, luxury, and unforgettable outdoor experiences. We’re your go-to destination for the finest BonFeu outdoor fireplaces and a handpicked selection of accessories that elevate your al fresco gatherings to a level of sophistication and style that’s truly second to none.
United States
2.8
8 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Ordered a Bonfeu outdoor fireplace. When it was delivered it was missing parts.
I was not getting a response from Firefoodie but they have now replied and will send missing parts
Update on the 14/10/2026 no further communication at all. Fire foodie do not respond to emails and the parts have not been sent. I would not use this company. Terrible customer service
Ordered item 22/07/2025 next day delivery. 24/08/25 item still not received. Used website form to query order about 2 weeks after order placed but completely ignored. Dispute raised with bank hopefully they’ll flag and stop any future transactions with company
Absolutley no communication at all. Web chat doesn't respond (says 2-3 hours) but who's going to wait that long. Having said all that, the Bonfeu did arrive the next day.
Really happy with my fireplace from Firefoodie. Looks even better in person and feels great quality. Delivery was quick and customer service was helpful when I had a question. Would definitely recommend.
Ordered the product on the 16th of June. Still no delivery, even though next day. I have just emailed them with questions on why i have not received my product and they have not managed my expectations.
Will update once I hear more.....
Ordered an item that was marked ‘In-stock’ for next day delivery ready for a big family get together at the weekend. Didn’t arrive all week so emailed to find out what was going on. Item was out of stock and would be delivered the following week.
The following week came and went with no delivery. Emailed again to hear it would arrive the following week. This repeated for four weeks! Continual promises of delivery and have never received. Awaiting refund.
Do not use this company.
Review updated. Firefoodie did get in contact after some days - and a trustpilot review - and will now arrange a collection. Prompt reply to emails after they got in touch. Apparently didn't receive my messages or any webchat due to a technical problem...?
4 stars rather than 5 as there is no returns policy on the website.
Reply from Firefoodie
Hi Sian,
Thank you for amending your review and apologies for the delay again in getting back to you. Our returns policy is accessible in our footer, I will link this for you here - https://firefoodie.co.uk/return-refund-policy/
We bought a Bonfeu bonbowl 80cm fire pit with the plancha and half grill from Fire foodie for our Christmas present. The online service and delivery was very quick and efficient, well packaged and the products are beautiful. Even during winter we've enjoyed the fire and cooked on the plancha. It's a beautiful and sociable thing to own, we're very happy with it. It's now my husband birthday coming up and I've just ordered a few more of the accessories to go with it! Again the service online via the chat has been really good. Can't fault them!
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.
