Firehouse Shirt Club Reviews 

2,564
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 177 reviews, reviewers overwhelmingly had a great experience with this company. Consumers consistently express their excitement for the monthly deliveries, pointing out that the unique designs, excellent craftsmanship, and comfortable fabrics provide great overall value. Buyers also appreciate the wonderful extras like stickers and informative historical cards, alongside the responsive and exceptionally helpful customer support teams. Many users emphasize how reliable the shipping process is, noting that packages consistently arrive promptly and safely every single month. Some reviewers were not happy with certain aspects of the apparel, mentioning that specific items can occasionally run a bit short or feature unexpected material flaws over time.

What people talk about most

Product

Consumers find product to be positive, highlighting the amazing quality of the shirts and unique designs.... See more

Quality

Reviewers express high satisfaction and positive feedback about quality, highlighting unique shirt designs,... See more

Subscription

Customers consistently note positive experiences with subscription, expressing great appreciation for the... See more

Delivery service

Clients share positive opinions on delivery service, noting that packages consistently arrive in a timely... See more

Customer service

Reviewers highlight positive aspects of customer service, consistently describing it as top-notch and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I think this is one of the best clubs to belong too! My husband gets a brand new fire t-shirt every month. He anticipates what the next shirt and logo will be. Being in the fire department ourselves,... See more

Rated 5 out of 5 stars

I love shop on this website. This shop is doing great with getting different firehouse for shirts. My son loves his patches he gets each month. He is currently in career center to study to beco... See more

Rated 5 out of 5 stars

Gave as a gift. Worked exactly as described. Gift subscription email was sent on time, explaining tshirt club perfectly. First tshirt arrived super fast, and was great quality. The flyer with details... See more

Rated 5 out of 5 stars

We have been a subscriber for fire patches for almost 2 years now. In those 2 years we have only ever had one minor incident and it was solved immediately. We love reading about all the different stat... See more


Company details

  1. #3 of 10 best companies in T-Shirt Company
  2. #1 of 1 best companies in Fire Fighters Academy
  3. #1 of 1 best companies in Fire Station

Written by the company

Founded in 2011, it is the original shirt club for firefighters and enthusiasts! Built by firefighters; we print, package and ship everything in-house. By becoming a member you will receive a shirt from a firehouse every month. We feature all types of departments, stations and crews right here in the United States and across the world. For their participation, we turn a portion of your membership into a donation to give directly back to the those we feature; over $600,000 and counting.


Contact info

4.8

Excellent

TrustScore 5 out of 5

3K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 80% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(2,564)

169 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Happy happy happy

We just love it. The shirts have lasted for years. Always excited for a new design. And customer service has been great. I can’t recommend enough

December 29, 2025
Rated 5 out of 5 stars

Great company!

Great company! When I received my first shirt, it was a small and I needed an XL. Most likely my own fault but they sent out a new one and even told me to share the other with a friend so now I’m thrilled and so is my girlfriend! Great that there is a customer focused company still doing business!

December 29, 2025
Rated 5 out of 5 stars

Excellent T-Shirt Club!

I think this is one of the best clubs to belong too! My husband gets a brand new fire t-shirt every month. He anticipates what the next shirt and logo will be. Being in the fire department ourselves, makes this a fun and engaging club to belong to because it creates great conversations with other firefighters and it is something to look forward to every month! We highly recommend this club to anyone who wants really cool t-shirts!

December 29, 2025
Rated 5 out of 5 stars

Awesome gift idea for young firemen/emt's

Purchased a 3 month T shirt club as a gift for a guy in EMT school (going into the fire academy next). The recipient thought it was awesome and the first shirt that arrived was great quality. It came with a note about the firehouse, too. Super cool idea for gifts!

December 25, 2025
Rated 5 out of 5 stars

Gave as a gift

Gave as a gift. Worked exactly as described. Gift subscription email was sent on time, explaining tshirt club perfectly. First tshirt arrived super fast, and was great quality. The flyer with details about the tshirt station was an added bonus. Thank you!

December 25, 2025
Rated 2 out of 5 stars

Christmas gift.

I bought the 12 shirt gift package for my husband for Christmas. All was well until he went to redeem his “gift”. You end up getting a normal subscription and pay a ton in shipping which results in not in fact, getting 12 shirts. The description states shipping is calculated at check out so I expected my husband to be able to get 12 shirts and assumed the 525 walk 12 shirts and shipping since it is advised as such.

December 25, 2025
Firehouse Shirt Club logo

Reply from Firehouse Shirt Club

Thank you for taking the time to share this feedback. We apologize for the frustration this caused, and we understand why this was disappointing.
The issue here was related to international shipping. The 12-shirt gift package includes shipping within the 48 contiguous United States, but international shipping costs are not included and are calculated at checkout, which can significantly increase the total. Unfortunately, our system does not currently allow us to bundle international shipping into gift memberships.
Once this was brought to our attention, we offered a few options, including spacing shipments out to reduce shipping costs or issuing a refund. A refund was processed per your request.
We appreciate you bringing this to our attention and will continue working to make our gift descriptions as clear as possible going forward.

Rated 5 out of 5 stars

Love this website and idea!

I love that you send a pamphlet and a sticker with the shirt so we can read about the location! It makes it so much more exciting. The website is also super user friendly and the support is pretty quick to respond if you need help!

December 25, 2025
Rated 1 out of 5 stars

Sent the wrong size for a Christmas…

Sent the wrong size for a Christmas gift. Very disappointing. I can’t even find a way to see my original order after the person confirmed their gift and no way to contact anyone. Frustrating.

December 25, 2025
Firehouse Shirt Club logo

Reply from Firehouse Shirt Club

We’re sorry this was frustrating and understand how disappointing that can be, especially for a Christmas gift. The gift recipient did reach out to us and we found that the incorrect size was selected during the gift redemption process. To make it right, we let them keep the original shirt to pass along to a friend and sent out a replacement in the correct size. If there’s anything else we can help with, we’re always happy to assist via email.

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