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Fireplace Factory Outlet Ltd Reviews 433

•
TrustScore 5 out of 5

4.8

Fireplace Store
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Review summary

Created with AI, based on recent reviews

Considering 60 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products, highlighting their quality and how well they match descriptions. Many people appreciate the efficient ordering process and the speedy delivery service, often noting that items arrive quickly and are well-packaged. The overall service is frequently described as excellent, with consumers expressing satisfaction with their purchases. However, some customers also noted issues with damaged items upon arrival, with a few instances of replacements also being damaged. These issues were often attributed to the delivery company, leading to frustration for some people who received unusable products.

What people talk about most

Product

Reviewers mention positive feedback about the product. Many customers are completely satisfied with their new... See more

Delivery service

People report positive experiences with delivery service. Many consumers praise the speedy and quick... See more

Service

Customers consistently note positive experiences with service. Reviewers frequently mention the knowledgeable... See more

Quality

Users describe positive interactions with quality. Many customers are pleased with the products, describing... See more

Order

Consumers find the ordering process to be positive. Many reviewers highlight the ease of ordering and the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Good quality refurbished electric fire at a good price. Let down by UPS who said address was unknown so had to get it delivered to a drop off point, where I collected it, but only having a Porsche B... See more

Rated 5 out of 5 stars

Great products and a customer service team to match. Very friendly and efficient. I had no issues with the company at all. My issue was with the delivery company who mishandled my packages result... See more

Rated 5 out of 5 stars

Very pleased with the delivery and service. Well packed and protected heater. Which is working ok. Finding it difficult to set heater up, so have put a timer on for the time being. Overall very please... See more

Rated 5 out of 5 stars

Today 09/09/2025 i visited The Fireplace Outlet in Huddersfield, I rang Gaynor to Let her know i was here and she came over from her office to guide me through the fires, and simon was there too whom... See more

Company details

  1. Fireplace Store
  2. Outlet Store

Written by the company

Fireplace Factory Outlet great prices on refurbished, new clearance & return fires & fireplaces – Save up to 70% on on Electric Fires & Fireplaces by Adam, Sureflame, Valor, Aurora & Dimplex. Free National Delivery (mainland only) on most of our listed fires & fireplaces. (some large fireplaces & media wall fires may be subject to a delivery charge) Best Prices everyday online at Fireplace Factory Outlet. NEW STOCK added daily. Our Huddersfield showroom, has additional stock not listed on our website at even lower prices - visit and take away a bargain including full Marble fireplaces.

Contact info

4.8

Excellent

TrustScore 5 out of 5

433 reviews

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Replied to 100% of negative reviews

Typically takes over 1 month to reply

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Rated 4 out of 5 stars

Happy with the item

Happy with the item - worth the price ; looks great in my fireplace and good value. Door handle was an issue as I initially couldn’t open it - I looked online to find some instructions ( as none included) and I managed to get it open - I had to use a screwdriver to fix the issue so now the door opens and closes but it did chip some of the paint around the internal door catch ( this is not visable from outside when the door is closed) but obviously it was a bit of an issue.
Although the packaging was poor - each corner was damaged- obviously by carrier. They had added in polystyrene to help protect the item ( corners and glass ) and it had ‘ handle with care’ tape on. The box was torn and flimsy.

I was disappointed with delivery as I took the day off as it stated to be delivered by the end of the day. Then at 530 ( after staying in all day and arranging for my kids to be collected from school ) I had an email saying redirected delivery for the next day !
I emailed and was told they are a 3rd person courier so nowt can be done by The fireplace company.
Poor delivery service - whole day slot.

December 2, 2024
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Rated 5 out of 5 stars

The fire place factory have just fitted…

The fire place factory have just fitted our new fire absolutely outstanding 👏 from the minute we walked into the showroom to the fitting was excellent Mark looked after us and he went above and beyound super service very clean highly recommend these guys and I am very fussy and could not find fault in anything will definitely be using fireplace factory in speke again for sure, thank you Mark for looking after us from start to finish excellent 👍

November 20, 2024
Unprompted review
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Rated 1 out of 5 stars

Item sent out is a previously returned…

Item sent out is a previously returned item from another of your customers

Item ordered still not delivered

Emails sent chasing the correct part have not been responded to

October 1, 2024
Fireplace Factory Outlet Ltd logo

Reply from Fireplace Factory Outlet Ltd

Apologies - the item sent on was a return from another customer - it was not required by the previous customer and was a working part. However it seems the wrong part was sent - mistakes can happen in a busy warehouse. We did respond and have sent the correct part yesterday - you received the first item Friday and there were two days at the weekend where our online team don't work, we then dealt with and sent the replacement Monday - we are not sure we could have responded faster. Apologies for not meeting your expectations.

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