I invested $4,700 in a wood-burning stove, expecting a high-quality product. Instead, it arrived rusted and looking like it had already been used. I reached out to the company hoping they would s... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Working with a gas fireplace, 22 years old, thanks to the photos posted on your website, I was able locate the Copreci 72PKNQM which is an exact match to my needs. Instructions with part were clear.... See more
Company replied
This guy knows what he's doing! The fireplace in my new house was very much not up to code, and he fixed/replaced the damaged bits inside and out, and even resurfaced the interior so it looks fantasti... See more
Company replied
Yesterday when I called my wait time for a sales representative was less than 45 seconds. When Nick got on the line he was very helpful in answering questions that I had after viewing the website,... See more
Company replied
Company details
Written by the company
We're glad you're here, because we wouldn't get to work for this great company without you. What makes us so great, you ask? We work hard. Our team has decades of hearth, patio, and barbecue experience. We know our products inside and out, and we use this knowledge to better serve you. When you call, one of the smiling faces below will answer the phone and help you to the best of their abilities every time. We do our best to ensure you're happy with every purchase. We play hard. We've been one of the fastest growing companies in the Eastern Iowa Corridor for several years running. We were also named one of the "Coolest Places to Work" by a local business journal. It's no accident — lunch cookouts, a casual atmosphere, and a truly awesome team of people make us a unique group. Satisfied team members create satisfied customers.
Contact info
2810 Stoner Court, 52317, North Liberty, United States
- 877.374.2070
- sales@spotix.com
- fireplacesdirect.com
4.1
Great
987 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The agent was professional and knowledgeable.
The sales agent who answered our call was extremely polite. He listened and quickly found the item we were interested in. He was able to answer our questions with confidence and accuracy. Justin helped us confirm our purchase. We are excited to receive our gas logs.
November 27, 2023
Reply from FireplacesDirect
Hello Pamela,
Thank you for your review. We're so glad that you're happy with our service (Especially Justin!), and we thank you for being our customer!
Best,
Fireplaces Direct/Spotix Customer Solutions
Advertisement
Competitive price, free shipping
Competitive price, free shipping made purchase a good value. Website was easy to navigate, plenty of pertinent information.
November 27, 2023
Reply from FireplacesDirect
Hello Robert,
Thank you for your review. We're so glad that you're happy with our service and website, and we thank you for being our customer!
Best,
Fireplaces Direct/Spotix Customer Solutions
Very helpful,
November 20, 2023
Reply from FireplacesDirect
Hello Stan,
Thank you for your review. We're so glad that you're happy with our service, and we thank you for being our customer.
Best,
Fireplaces Direct/Spotix Customer Solutions
Still haven’t shipped my order
Still haven’t shipped my order. I’d rate you a zero if I could.
November 22, 2023
Reply from FireplacesDirect
Hey Gary,
Thank you for the feedback, it appears we shipped this item out to you on 11/22, and on your original order acknowledgment it stated that the estimated shipping date of this item was between 11/8 - 11/22. This was stated before the order was placed and shown on the acknowledgement after the order was placed.
Best,
Vince
FireplacesDirect
Tom S was great was patient answered…
Tom S was great was patient answered all my questions I look forward to my new feature in my home
November 22, 2023
Reply from FireplacesDirect
Hello Pamela,
Thank you for your review. We're glad that you're happy with our service (especially Tom!), and we thank you for being our customer.
Best,
Fireplaces Direct/Spotix Customer Solutions
Advertisement
Reply from FireplacesDirect
Hello William,
Thank you for your review. We're glad that you're happy with our product offerings, and we thank you for being our customer.
Best,
Fireplaces Direct/Spotix Customer Solutions
Simple and easy online ordering
Simple and easy online ordering. The only complaint I have is that the sales dept had to contact me to verify if it was really me ordering. But I understand the security concerns.
November 21, 2023
Reply from FireplacesDirect
Hello Steve,
Thank you for your review. We're glad that you're happy with our service, and we thank you for understanding that fraud checks protect our customers and our company. Thank you for being our customer.
Best,
Fireplaces Direct/Spotix Customer Solutions
Item received quickly and was exactly…
Item received quickly and was exactly what I needed
November 1, 2023
Reply from FireplacesDirect
Hello Russell,
Thank you for your review. We're so glad that you're happy with our service, and we thank you for being our customer!
Best,
Fireplaces Direct/Spotix Customer Solutions
Very knowledgeable and helpful salesman
November 17, 2023
Reply from FireplacesDirect
Hello Alexander,
Thank you for your review. We're so glad that you're happy with the service our product specialists provide to our customers. We thank you for being our customer!
Best,
Fireplaces Direct/Spotix Customer Solutions
Advertisement
We were able to find the exact gas logs needed.
We were able to find the exact gas logs we needed to replace our old set.
November 17, 2023
Reply from FireplacesDirect
Hello Donald,
Thank you for your review. We're so glad that you're happy with our service, and that we had just what you needed. We thank you for being our customer!
Best,
Fireplaces Direct/Spotix Customer Solutions
Early, but missing necessary parts
The doors we ordered came a day early, which was great! However, the instructions for installation were poor, installation was difficult also because most of the hardware was missing. On top of the almost $600 we paid for the doors, we had to go to the hardware store to buy more screws to install.
November 16, 2023
Reply from FireplacesDirect
Hello Kimberly,
Thank you for the feedback. We're sorry that your doors were delivered to you from the distributor with missing hardware. If we are fortunate enough to work with you again in the future, please know that we would take care of things like that for you and make it right/better when given the opportunity. We do hope you'll enjoy your fireplace and new doors for many years to come.
Best,
Fireplaces Direct/Spotix Customer Solutions
This is the first time I visited the…
This is the first time I visited the website and at this time I don’t have a opinion to share.
November 16, 2023
Reply from FireplacesDirect
Hello George,
Thank you for your review, and thank you for being our customer!
Best,
Fireplaces Direct/Spotix Customer Solutions
Ready to help
November 15, 2023
Reply from FireplacesDirect
Hello Robert,
Thank you for your review. We're glad that you're happy with our service, and we thank you for being our customer!
Best,
Fireplaces Direct/Spotix Customer Solutions
Advertisement
quick service
November 14, 2023
Reply from FireplacesDirect
Hello Pat,
Thank you for your review. We're glad that you're happy with our service, and we thank you for being our customer!
Best,
Fireplaces Direct/Spotix Customer Solutions
hi, please read
hi, i installed a fire place insurte a few yaers back and had no problems , but now this year i went to replace th flue pipe and what happen , the materal that is use to day ( usa) is junk , elbows made with 25 gayge material ,it feel apart before i even started to put it back , beer cans material
November 14, 2023
Finding what I needed easily
Finding what I needed easily. Ordering was easy. Just waiting for it to arrive so I can install
November 14, 2023
Reply from FireplacesDirect
Hello William,
Thank you for your review. We're so glad that you're happy with our service, and we thank you for being our customer!
Best,
Fireplaces Direct/Spotix Customer Solutions
The fact I ordered it 1 day and it was…
The fact I ordered it 1 day and it was shipped the next day
November 13, 2023
Reply from FireplacesDirect
Hello Alan,
Thank you for your review. We're glad that you're happy with our service, and we thank you for being our customer.
Best,
Fireplaces Direct/Spotix Customer Solutions
Advertisement
Reply from FireplacesDirect
Hello David,
Thank you for your review. We're so glad that you're happy with our service and your new burner, and we thank you for being our customer!
Best,
Fireplaces Direct/Spotix Customer Solutions
Gas log is absolutely perfect for our…
Gas log is absolutely perfect for our existing wood burning fireplace. Electronic ignition is well worth the cost. The salesman nailed it. Thanks
November 3, 2023
Reply from FireplacesDirect
Hello James,
Thank you for your review. We're so glad that you're happy with our service and your purchases, and we thank you for being our customer!
Best,
Fireplaces Direct/Spotix Customer Solutions
Quality service
I had a very helpful call with an advisor. He had great knowledge of several ways to troubleshoot my issue.
November 10, 2023
Reply from FireplacesDirect
Hello Michael,
Thank you for your review. We're so glad that you're happy with our service, and we thank you for being our customer!
Best,
Fireplaces Direct/Spotix Customer Solutions
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.