Great experience
Great experience, answered all my questions and the fireplace arrived on time!
February 2, 2026
Unprompted review
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Company details
Written by the company
Discover the warmth and elegance of FireplacesSurplus.com, your trusted source for premium fireplaces since 1999. From our humble beginnings as a local brick-and-mortar store in Connecticut, we've evolved into America's favorite click-and-mortar e-retailer, proudly serving customers nationwide. At Fireplaces Surplus, we're passionate about bringing the cozy ambiance of fireplaces to homes across the country. With a wide selection of wood inserts, gas inserts, wood fireplaces, zero clearance gas fireplaces, and electric fireplaces, we offer the perfect solution for every home and style. Our commitment to quality and customer satisfaction has been the cornerstone of our success for over two decades. Join the countless satisfied customers who have experienced the magic of our fireplaces. Explore our collection and warm up your living space with the timeless charm of FireplacesSurplus.com
Contact info
3876 Whitney Ave, 06518, Hamden, United States
- 800-969-9592
- hello@fireplacesurplus.com
- fireplacesurplus.com
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The product you sold me is nothing but JUNK
The product you sold me is nothing but a piece of junk. The Regency fireplace insert will not burn without the door being cracked open a 1/2 inch. Plus when you add wood into the fireplace insert when burning smoke roll’s out into the room. Model I1150. It’s not getting enough air for proper combustion the damper is wide open, when the door is completely latched it doesn’t reach temperature to kick on the fan blower. Very disappointed with this fireplace insert!!!!
December 8, 2023
Customer service was AMAZING
Customer service was AMAZING. Very kind and I must say way more knowledgeable about the product I was calling about than I would expect someone in a call center to be.
Props!
December 6, 2023
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