Fireplace World Reviews 

We had such a good experience with this company. The site was easy to navigate and self explanatory.
A wonderful selection of fires to choose from with clear, concise descriptions and measurements.
Delivery was swift enabling us to start enjoying the benefits of our new fire.
It looks great too.
We are extremely happy with our decision.

After some time I decided to convert my wood burner too bio ethanol, the insert from fireplace world fits the bill perfectly.
Well made & works really well. Delivery & communication was perfect.

I have no complaints about the company or the product which looks great. However, they were totally let down by the couriers who only delivered one half of the order on the arranged day, two hours early, dumped on the doorstep and driven off before I could get to the door. Had to chase for information about the second box. It was arranged for delivery after I finished work the next day but, again, arrived early and dumped on the doorstep in very damaged packaging. Some minor scratches to the product for which I received a partial refund. I would have awarded 5 stars but for the couriers

Company has very good customer service quick response and order quickly dispatched. Item was as described and well packaged. Lost a star as DPDwas the delivery service and they changed the delivery date three times not convenient if you have to stay in for delivery or in a hurry for item.

Pleased with item, great service 👍

Absolutely superb. Delivered next day as promised. only £9.50 charge for delivery too.
packaged really well and so easy to put together and install
i would recommend to anyone the brilliant service and high quality of your product

Good service from start to finish, with very quick delivery. I emailed the company from some advice before my fire turned up and they got back to me very quickly.
The fire itself is brilliant, love the look it gives you in the living room, and the heat it gives out is amazing. Always wanted a real fireplace, and now we have, don’t think twice, just get one.

Perfect. Unbeatable value, delivered next day and on time. Fire place looks great. Very highly recommended

Prompt efficient service

Great experience, item as described and good quality and fast delivery.

Great delivery very prompt. Shame this particular model wasnt for us. Easy collection and refund. Cannot fault your fast and hassle free sevice. Pity a few more companies arent as helpful. You put a lot to shame.

Well pleased with the fire
Delivery was prompt
Cost was in price range and a lot better of the same item from other suppliers

Fast delivery and I accidentally ordered two instead of One and immediately had a phone call checking if I really wanted two. And money replaced right away for the one I didn't need.

Excellent easy to use website. Safe secure payment. Large range of quality products. Kept informed at all times on the progress of delivery. Arrived well packaged on time. I thoroughly recommend this company

Quick delivery, easy to assemble and very aesthetically pleasing

Fabulous, we love it .
Super fast delivery.
And has made such a difference to our little house 🏠 😍 💕

Easy to place order Fast delivery all round great service.
Very happy with the product at a good price.
Thankyou

Good value insrrt. Works well and looks good but i sm not sure about the heat output.

From start to finish I had a great experience. I love my new fire and am very happy about my purchase. I did have to ask a few questions via the online help and the staff were great very professional and dealt swiftly with my query. Thank you for all you help and after care.

What a great fire!

Asthetics 5☆
Heat output 5☆
I would 100%recommend this fire