I have bought several different products in the last twelve months And Fire Seals have been helpful, considerate and super efficient posting the goods There range of fire protection goods covers... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The floor aluminium joining metal strip, After removing patio doors, Where an extension was built the laminated floor needed a joint cover as you cannot buy a 2.1cm long cover anywhere but FIRE SEALS... See more
Company replied
I ordered the intumescent seals to match those that had already been installed (by others). I had a few issues before finding the Fire Seals Direct web site, it’s was easy to use and the items came th... See more
Company replied
The web site was helpful in informing me exactly what I needed to buy by having accurate product specifications and descriptions. Once ordered all my items arrived next day in time for the work happ... See more
Company replied
Company details
- Fire Protection System Supplier
- Construction Equipment Supplier
- Fire Protection Equipment Supplier
- Fire Protection Service
About FireSealsDirect
Written by the company
Fire Seals Direct
Written by the company
- Your Trusted Supplier of Fire Door & Fire Stopping Products
- With over 40 years of fire safety experience, we serve fire door installers and firestopping contractors across the UK through our vast portfolio of passive fire protection products from well-known and trusted brands. Choose Fire Seals Direct for a seamless online customer experience, large stock holding and range available the next working day, and technical expertise and advice from our trusted Customer Care team.
Our Shipping Promise
Next Working Day Delivery Before 4pm
Receive your order the next working day if you place your order before 4pm and choose next day delivery at the checkout.
Contact info
Dyffryn Park, 1 Alder Ave, CF82 7TW, Hengoed, United Kingdom
- 02920857959
- customercare@firesealsdirect.co.uk
- firesealsdirect.co.uk
4.7
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Check the paperwork
Product is excellent but company forgot to enter street name into delivery manifest an so delayed by two days.
February 24, 2026
Reply from FireSealsDirect
Good morning Ian,
Thank you so much for taking the time to leave a review.
I have checked the order and slightly confused as the street name was not provided at the time of the order online and we updated this once identified via emails with you.
I can also see the order placed on the 24th on the Economy 2-3 day delivery with the order arriving on the 27th.
Your feedback is greatly appreciated, and it really does help us to continually develop our services and products.
We look forward to our continued working together and feel free to reach out with any queries you may have, always happy to help.
Have a lovely day.
Richard
Reply from FireSealsDirect
Good morning Francis,
Thank you so much for taking the time to leave us a 5* review.
This is great feedback, and I am really pleased to hear that you are happy with the service we have provided.
Your feedback is greatly appreciated, and it really does help us to continually develop our services and products.
We look forward to our continued working together and feel free to reach out with any queries you may have, always happy to help.
Have a lovely day.
Richard
Great quality product and well…
Great quality product and well packaged. I ordered it at 16:00pm and it arrived by 12pm the next day, superb service, will use again!
February 23, 2026
Reply from FireSealsDirect
Good morning, hope you had a nice weekend.
Thank you so much for taking the time to leave us a 5* review.
This is great feedback, and I am really pleased to hear that you are happy with the service we have provided.
Your feedback is greatly appreciated, and it really does help us to continually develop our services and products.
We look forward to our continued working together and feel free to reach out with any queries you may have, always happy to help.
Have a lovely day.
Richard
Reply from FireSealsDirect
Good afternoon Jeremy.
Thank you so much for taking the time to leave us a 5* review.
This is great feedback, and I am really pleased to hear that you are happy with the service we have provided.
Your feedback is greatly appreciated, and it really does help us to continually develop our services and products.
We look forward to our continued working together and feel free to reach out with any queries you may have, always happy to help.
Have a lovely day and weekend.
Richard
Reply from FireSealsDirect
Good afternoon.
Thank you so much for taking the time to leave us a 5* review.
This is great feedback, and I am really pleased to hear that you are happy with our pricing and the delivery of your order.
Your feedback is greatly appreciated, and it really does help us to continually develop our services and products.
We look forward to our continued working together and feel free to reach out with any queries you may have, always happy to help.
Have a lovely day and weekend.
Richard
Quick response and product arrived when…
Quick response and product arrived when promised!
February 13, 2026
Reply from FireSealsDirect
Good afternoon Kevin.
Thank you so much for taking the time to leave us a 5* review.
This is great feedback, and I am really pleased to hear that you are happy with the service we have provided and the delivery of your order.
Your feedback is greatly appreciated, and it really does help us to continually develop our services and products.
We look forward to our continued working together and feel free to reach out with any queries you may have, always happy to help.
Have a lovely evening.
Richard
Great service with fast delivery
The web site was helpful in informing me exactly what I needed to buy by having accurate product specifications and descriptions.
Once ordered all my items arrived next day in time for the work happening at the weekend. The delivery was accurate and contained exactly what I had ordered.
Communications from start to finish was first class too.
February 18, 2026
Reply from FireSealsDirect
Good afternoon Colin.
Thank you so much for taking the time to leave us a 5* review.
This is fantastic feedback, and I am really pleased to hear that you are happy with the service we have provided from ordering online to the delivery of your order.
Your feedback is greatly appreciated, and it really does help us to continually develop our services and products.
We look forward to our continued working together and feel free to reach out with any queries you may have, always happy to help.
Have a lovely day.
Richard
First company I bought stuff from…
First company I bought stuff from lately which delivered as promised. A breath of fresh air. Thank you. It makes a difference.
February 17, 2026
Reply from FireSealsDirect
Good afternoon Ioana.
Thank you so much for taking the time to leave us a 5* review.
This is great feedback, and I am really pleased to hear that you are happy with the service we have provided and the delivery of your order.
Your feedback is greatly appreciated, and it really does help us to continually develop our services and products.
We look forward to our continued working together and feel free to reach out with any queries you may have, always happy to help.
Have a lovely evening.
Richard
Great service ,delivered on time .
February 16, 2026
Reply from FireSealsDirect
Good afternoon Jonathan.
Thank you so much for taking the time to leave us a 5* review.
This is fantastic feedback, and I am really pleased to hear that you are happy with the service we have provided and the delivery of your order.
Your feedback is greatly appreciated, and it really does help us to continually develop our services and products.
We look forward to our continued working together and feel free to reach out with any queries you may have, always happy to help.
Have a lovely afternoon.
Amy
Exceptional service
Exceptional service, very prompt delivery and an added bonus they attatched all the relevant fitting instructions and necessary certificates as pdfs to the invoice email with up to the minute notifications of order status. Well done all
February 16, 2026
Reply from FireSealsDirect
Good afternoon Dave.
Thank you so much for taking the time to leave us a 5* review.
This is fantastic feedback, and I am really pleased to hear that you are happy with the service we have provided and quick delivery of your order.
Your feedback is greatly appreciated, and it really does help us to continually develop our services and products.
We look forward to our continued working together and feel free to reach out with any queries you may have, always happy to help.
Have a lovely afternoon.
Amy
Reply from FireSealsDirect
Good afternoon
Thank you so much for taking the time to leave us a 5* review.
This is fantastic feedback, and I am really pleased to hear that you are happy with the quick delivery of your order.
Your feedback is greatly appreciated, and it really does help us to continually develop our services and products.
We look forward to our continued working together and feel free to reach out with any queries you may have, always happy to help.
Have a lovely afternoon.
Amy
Reply from FireSealsDirect
Good afternoon John, hope you had a lovely weekend.
Thank you so much for taking the time to leave us a 5* review.
This is fantastic feedback, and I am really pleased to hear that you are happy with the service we have provided.
Your feedback is greatly appreciated, and it really does help us to continually develop our services and products.
We look forward to our continued working together and feel free to reach out with any queries you may have, always happy to help.
Have a lovely evening.
Richard
Quick delivery, great product
Needed some replacement strips in a hurry, turned up next day. Good selection of colours, sizes and types.
February 16, 2026
Reply from FireSealsDirect
Good afternoon Matt, hope you had a lovely weekend.
Thank you so much for taking the time to leave us a 5* review.
This is great feedback, and I am really pleased to hear that you are happy with the service we have provided.
Your feedback is greatly appreciated, and it really does help us to continually develop our services and products.
We look forward to our continued working together and feel free to reach out with any queries you may have, always happy to help.
Have a lovely day.
Richard
Very professional product and service.
February 7, 2026
Reply from FireSealsDirect
Good morning Nikolaos, hope you had a lovely weekend.
Thank you so much for taking the time to leave us a 5* review.
This is great feedback, and I am really pleased to hear that you are happy with the service we have provided.
Your feedback is greatly appreciated, and it really does help us to continually develop our services and products.
We look forward to our continued working together and feel free to reach out with any queries you may have, always happy to help.
Have a lovely day.
Richard
Very quick response and easy pick up
February 13, 2026
Reply from FireSealsDirect
Good afternoon,
Thank you so much for taking the time to leave us a 5* review.
This is fantastic feedback, and I am really pleased to hear that you are happy with the service we have provided.
Your feedback is greatly appreciated, and it really does help us to continually develop our services and products.
We look forward to our continued working together and feel free to reach out with any queries you may have, always happy to help.
Have a lovely evening and weekend.
Richard
Great selection of products and swift…
Great selection of products and swift delivery. Website easy to use.
February 2, 2026
Reply from FireSealsDirect
Good afternoon Laura,
Thank you so much for taking the time to leave us a 5* review.
This is fantastic feedback, and I am really pleased to hear that you are happy with the service we provide from the online website experience to the delivery of the order.
Your feedback is greatly appreciated, and it really does help us to continually develop our services and products.
We look forward to our continued working together and feel free to reach out with any queries you may have, always happy to help.
Have a lovely evening.
Richard
Reply from FireSealsDirect
Good afternoon,
Thank you so much for taking the time to leave us a 5* review.
This is great feedback, and I am really pleased to hear that you are happy with the service we provide.
Your feedback is greatly appreciated, and it really does help us to continually develop our services and products.
We look forward to our continued working together and feel free to reach out with any queries you may have, always happy to help.
Have a lovely day.
Richard
Very happy with the quality of the…
Very happy with the quality of the product, fitted well and did the job nicely.
February 5, 2026
Reply from FireSealsDirect
Good morning Stewart,
Thank you so much for taking the time to leave us a 5* review.
This is great feedback, and I am really pleased to hear that you are happy with the service we provide and the product received.
Your feedback is greatly appreciated, and it really does help us to continually develop our services and products.
We look forward to our continued working together and feel free to reach out with any queries you may have, always happy to help.
Have a lovely day.
Richard
BRILLIANT SERVICE
Brilliant service over the phone and all what is delivered is very well packaged. Top marks all round 👍
February 10, 2026
Reply from FireSealsDirect
Good morning Marc,
Thank you so much for taking the time to leave us a 5* review.
This is fantastic feedback, and I am really pleased to hear that you are happy with the service we have provided and the delivery of your order.
Your feedback is greatly appreciated, and it really does help us to continually develop our services and products.
We look forward to our continued working together and feel free to reach out with any queries you may have, always happy to help.
Have a lovely day.
Richard
Very good i like this company
February 10, 2026
Reply from FireSealsDirect
Good morning Aurel,
Thank you so much for taking the time to leave us a 5* review.
This is great feedback, and I am really pleased to hear that you are happy with the service we provide.
Your feedback is greatly appreciated, and it really does help us to continually develop our services and products.
We look forward to our continued working together and feel free to reach out with any queries you may have, always happy to help.
Have a lovely day.
Richard
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