Why only 4 *. Simple, nobody is perfect, but they sure come close. This is our 2nd year of using Firewood, hopefully that will continue. Placed the 2nd part of this years orders on a Thursday afterno... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Ordered max crate of hardwood and came following day within the quoted email timescale. Wood extremely dry as advertised. Usually buy 30litre sacks of wood from local supplier @ 9.50-£11.... See more
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Well packaged along with quick delivery. The double crate was tightly packed with excellent Kiln Dried Oak which cut into the correct size pieces to fit my stove. Far etter and more wood than a loo... See more
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My go to company for kiln dried firewood, usually silver birch. A bit of a mix up re delivery dates with my recent order but was quickly resolved by the company and my order was received within a c... See more
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Company details
Written by the company
We deliver kiln dried firewood and wood briquettes throughout mainland UK. We are the largest supplier of our type in the country and have achieved this position through a commitment to product quality backed up by a passionate customer service team.
Contact info
Europa House, 18 Wadsworth Road, UB6 7JD, Greenford, United Kingdom
- 012850704376
- sales@firewood.co.uk
- firewood.co.uk
4.4
Excellent
2K reviews
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Replied to 100% of negative reviews
Typically replies within 1 week
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Good quality firewood
Good quality firewood, very accommodating and friendly delivery (Farrall’s). Chose and paid for day of delivery but no tracking info until 12.30pm on day of delivery but then had a 2 hour delivery slot given, confirmation of dispatch maybe day before would be helpful to know it’s definitely on the way.
March 29, 2026
Reply from Firewood.co.uk
Dear Paul,
Thank you for your feedback. We’re delighted to hear that you were happy with the quality of the firewood and that the delivery was accommodating and friendly.
We’re sorry, however, that the tracking information was only provided on the day of delivery. We understand how helpful it would be to receive confirmation in advance, particularly when a specific delivery day has been selected.
We appreciate you taking the time to share your experience, and your comments will be used to review our communication process to help provide clearer updates ahead of delivery in future.
Kind regards,
KM
Reply from Firewood.co.uk
Dear Bev,
Thank you for your feedback. We’re pleased to hear that the offloading made things much easier for you and helped improve your delivery experience.
We always aim to make the process as smooth and convenient as possible, so it’s great to know this made a difference. We really appreciate you taking the time to share your experience.
Kind regards,
KM
Reply from Firewood.co.uk
Dear Andrew,
Thank you for your feedback. We’re delighted to hear that you found our service and delivery to be very good and professional.
Providing a reliable and efficient experience for our customers is always our priority, so it’s great to know we met your expectations. We really appreciate you taking the time to share your experience.
Kind regards,
KM
Pallets needed to be broken down by…
Pallets needed to be broken down by delivery company which meant l needed to spend several hours restacking.
April 8, 2026
Reply from Firewood.co.uk
Dear Dave,
Thank you for your feedback. We’re sorry to hear that your delivery required the pallets to be broken down and that you had to spend time restacking the goods. We understand how inconvenient and time-consuming this must have been.
We appreciate you bringing this to our attention, as it helps us review how our deliveries are handled by our logistics partners and where improvements can be made to ensure orders arrive in a more manageable condition.
Kind regards,
KM
Wood supplied as ordered
Wood supplied as ordered, a little late and no updates.
Driver was very helpful and polite. So far burns ok but Alder is not Ash!
March 28, 2026
Reply from Firewood.co.uk
Thank you for taking the time to share your feedback!
We’re glad to hear the wood was supplied as ordered and that the driver was helpful and polite. We’re sorry the delivery was a little late and that you didn’t receive updates along the way—we’ll work on improving communication. It’s also noted that Alder was supplied instead of Ash, and we appreciate you pointing this out. Your comments are very valuable in helping us improve both service and product accuracy.
If you have a moment, we’d be incredibly grateful if you could share your experience with a Google review.
Niki - CS Team
Good Service and Product
This is the second load and it is very good. Burns well and service is good.
April 2, 2026
Reply from Firewood.co.uk
Thank you for your lovely feedback!
We’re delighted to hear this is your second load and that you’re so pleased with the quality. It’s great to know the logs burn well and that you’ve found our service reliable—we truly appreciate your continued support!
If you have a moment, we’d be incredibly grateful if you could share your experience with a Google review.
Niki - CS Team
Reply from Firewood.co.uk
Thank you for your feedback!
We’re delighted to hear the order arrived on time, at a good price, and that everything was just as expected. It’s great to know you’re happy with both the product and the service—we truly appreciate your support!
If you have a moment, we’d be incredibly grateful if you could share your experience with a Google review.
Niki - CS Team
It’s good to be offered sale prices
It’s good to be offered sale prices, and the delivery process was excellent once again.
April 3, 2026
Reply from Firewood.co.uk
Dear Ray,
Thank you for your feedback. We’re delighted to hear that you appreciated our sale prices and that the delivery process was excellent once again. It’s always great to know our efforts to make ordering and delivery smooth are noticed and valued.
We really appreciate you taking the time to share your experience and look forward to continuing to provide the same level of service in future orders.
Kind regards,
KM
Reply from Firewood.co.uk
Dear Janet,
Thank you for your feedback. We’re pleased to hear that your delivery was fast and that the pallet was left exactly where you requested. It’s great to know that everything went smoothly and met your expectations.
We really appreciate you taking the time to share your experience and look forward to serving you again in the future.
Kind regards,
KM
Reply from Firewood.co.uk
Dear Walter,
Thank you for your feedback. We’re pleased to hear that your delivery was prompt and that you were happy with the quality of the product. We always aim to provide reliable service alongside high-quality firewood and pellets.
We appreciate you taking the time to share your experience and hope to continue providing you with the same level of service in future orders.
Kind regards,
KM
I ordered B grade premium hardwood 2m…
I ordered B grade premium hardwood 2m cubed pallet. Happy to take what came really BUT got pizza oven wood. Stick like pieces, so that’s what they’ll be used for. Or I’d have to reload with 6 pieces that last 30mins. No returns on b grade so lesson learned.
April 2, 2026
Reply from Firewood.co.uk
Dear Bobby,
Thank you for your feedback. We’re sorry to hear that the logs you received were not as expected and were more suited to kindling or pizza oven use rather than larger, longer-burning pieces. We understand how this can be disappointing, even when ordering B-grade products.
We appreciate you taking the time to share your experience, as it helps highlight expectations around product variation and how this can impact usage. Your comments will be shared with our team to review how we communicate product specifications more clearly.
Kind regards,
KM
Max crate gives a good price.
The max crate makes for a very good price, and the delivery arrangements were straightforward. The logs are not a uniform size, so if you require nice looking logs to store in your house, probably not for you. I also encountered a problem with the delivery as the pallet was not strong enough for the weight of logs in a max crate, and had broken, making delivery difficult, but the delivery guy persevered, but had to put it in my garage sideways, which made unloading problematic. Sort this out and it's 5 stars.
April 7, 2026
Reply from Firewood.co.uk
Dear Peter,
Thank you for your detailed feedback. We’re pleased to hear that you found the Max Crate to offer great value and that the delivery arrangements were straightforward.
We appreciate your comments regarding the log sizes and the pallet issue. We’re very sorry that the pallet broke during delivery, making unloading more difficult, and we understand how frustrating this must have been. We’ll share your feedback with our team to review the crate construction and ensure this is addressed for future deliveries.
We’re glad our delivery driver persevered to get your order safely to you, and we truly appreciate you taking the time to share your experience.
Kind regards,
KM
Can’t give a review yet as I haven’t…
Can’t give a review yet as I haven’t received my order of logs. Hoping to hear soon about a delivery date. Have received logs in the past without any delivery problems. Logs are of good quality.
On 8 April a now very happy to report delivery has just been made and quality of logs is as always, excellent.
April 7, 2026
Reply from Firewood.co.uk
Dear Hilary,
Thank you for your feedback and for your continued support. We’re pleased to hear that you’ve been happy with the quality of our logs in the past.
We’re happy to confirm that your order has now been delivered today. We apologise for the delay in communication and appreciate your patience.
Kind regards,
KM
Easy process from ordering to delivery.
March 24, 2026
Reply from Firewood.co.uk
Thank you for your feedback!
We’re glad to hear you found the entire process from ordering to delivery easy and straightforward.
We appreciate your support and look forward to serving you again!
If you have a moment, we’d be incredibly grateful if you could share your experience with a Google review.
Niki - CS Team
We placed an order and selected a…
We placed an order and selected a specific date to be delivered at an extra cost, unfortunately, this was delivered on the date and it was needed for the bank holiday weekend. I chased up with no response, and received an automated email 5 days later stating it was out for delivery. We requested a full refund and didn’t take the delivery.
April 2, 2026
Reply from Firewood.co.uk
Dear Jodie,
Thank you for your feedback. We’re very sorry to hear about the issues with your delivery date and the lack of timely communication, especially given the importance of receiving it for the bank holiday weekend. We completely understand your frustration.
Please be assured that one of our agents is in contact with you to resolve this matter and ensure your concerns are addressed. We appreciate your patience and your feedback, which helps us improve both our communication and delivery processes.
Kind regards,
KM
Another Great Delivery Experience
efficient, great communications and an extremely helpful delivery driver.
Thank you.
March 31, 2026
Reply from Firewood.co.uk
Thank you for your wonderful feedback!
We’re thrilled to hear you found our service efficient, appreciated the communication, and had a positive experience with our delivery driver.
We really value your support and look forward to serving you again!
If you have a moment, we’d be incredibly grateful if you could share your experience with a Google review.
Niki - CS Team
Reply from Firewood.co.uk
Thank you for your feedback!
We’re pleased to hear you found our online service good and that your delivery was prompt.
We appreciate your support and look forward to serving you again!
If you have a moment, we’d be incredibly grateful if you could share your experience with a Google review.
Niki - CS Team
Quick delivery.
Quick delivery.
Ordered a crate of logs, they were well wrapped protecting the logs from rain.
Delivered via palletway, driver placed the crate exactly were i requested at side of my property.
Logs are ideal size for my multi fuel stove.
April 2, 2026
Reply from Firewood.co.uk
hank you for your detailed feedback!
We’re delighted to hear that your logs arrived quickly, well-protected, and exactly where you wanted them. It’s great to know they’re the ideal size for your multi-fuel stove.
We really appreciate your support and look forward to serving you again!
If you have a moment, we’d be incredibly grateful if you could share your experience with a Google review.
Niki - CS Team
Arrived on time good burn time
April 1, 2026
Reply from Firewood.co.uk
Thank you for your feedback!
We’re glad to hear your order arrived on time and that the burn time met your expectations.
We appreciate your support and look forward to serving you again!
If you have a moment, we’d be incredibly grateful if you could share your experience with a Google review.
Niki - CS Team
Good Delivery driver very helpful but…
Good Delivery driver very helpful but it burns to quick for me
February 20, 2026
Reply from Firewood.co.uk
Thank you for your feedback!
We’re glad to hear you had a positive experience with our delivery driver. We’re sorry the firewood burns a little quicker than you’d like, and we appreciate your honest comments.
Your input helps us continue to improve our products and service!
If you have a moment, we’d be incredibly grateful if you could share your experience with a Google review.
Niki - CS Team
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