Firezza Pizza Reviews 132

Absolutely terrible. Firezza consistently will take your money and never deliver. You cant speak to them, and they'll ignore any contact request.
PLEASE DONT WASTE YOUR MONEY

I am shocked. I used to order from Firezza every week from 2016. They got worse over the years and I can’t believe how bad they got. Today is the last straw. I ordered two pizzas at 19:45. Delivery time expected: 20:35. Unfortunately though the order never updated and is still saying “expected 20:35” even though it’s already an hour late. Phone calls? No luck. Money? Of course already taken. This is beyond appalling. It is not a service anymore, it’s a bunch of amateurs pretending to provide a decent service. I am disgusted and offended. No dinner for me today, still you take my money. Bunch of thieves.

Ordered from East Village through Deliveroo. Half the order didn’t arrive (Deliveroo did an immediate refund). The pizza was disgusting. Undercooked and cold. Even after a time in the oven the pizza dough was heavy tasteless and frankly not pleasant to eat. I’m so disappointed, many years ago I used to order from Firezza and they were truly excellent. What a fall from grace…

Islington Branch - dreadful! DO NOT USE. It was my son's 13th birthday yesterday and we ordered Firezza pizzas in for us all. We ordered four 10inch pizzas - TINY!! These should be described as PIZZETTAs - they are rectangular in size, 4 inches long and would only serve a small child. The bases were biscuit thin and the toppings equally so.
Furthermore, two of the pizzas we had ordered were Bufalina - so premium pizzas with buffalo mozzerella - but the buffalo mozzerella was missing on both. A cheap supermarket pizza cooked at home would have been tastier.
We phoned Firezza Islington branch to complain and ask for replacement Bufalinas to be sent out but whilst they admitted their mistake, they could do nothing! We had to complain via Deliveroo and ultimately we received a partial refund but our son's 13th birthday dinner had been pretty much ruined.
Even if we had received the correct pizzas though, the sizing is way too small for a premium product!
We will never use them again.

Ordered online Friday from Tunbridge Wells store and it never turned up. It been 3 days and the resturstant do not pick up the phone. Try customer services head office number and all I got was "write me a email" from someone who didn't sound like they cared.

I placed an online order from the Streatham branch. To my dismay I didn't receive a confirmation! I checked my account, the money had been taken straight away! I rang the restaurant and Spoke to Pablo, he assured me I would receive a refund in 2 hours (1st lie)! I rang next day complaining I hadn’t received a refund! I phoned two more times Pablo just made feeble excuses why I’m not getting a refund! He basically passed the buck every time and would not take ownership of the issue in hand! I was annoyed at this point and he then told me he doesn’t fu..ing care what I do, as I said I would escalate this matter! Please don’t trust this company as they are irresponsible and don’t care about their customers!

I always receive a fantastic service from the team at Firezza and their pizzas are fab! Highly recommended!

Firezza East village given Amazing pizza today, staff are very friendly and helpful.thanks EV branch.

I have been ordering from them for about 7yrs… mishaps here and there but last night was the final nail in the coffin!
Ordered pizza gluten free - not by choice but I get seriously ill - half hour after the delivery should have arrived I called them and the woman “Pet or Pat.., probably a fake name, said ‘oh we are out of gluten free pizzas but we will send two pizzas now’. I did not want pizzas I cannot eat!! She went on to say they called me, which was a complete lie!!!! - I had no missed call calls!! and she kept laughing condescendingly on the phone to her colleagues in the background!!! Absolutely rude!!!

After a heated argument she said they will send the pizzas - suddenly they had gluten free again?!?! Needless to say I would not trust them to send gluten free, neither for them not to spit on it or anything horrible like that! After arguing with them…

Nevertheless, I had NO pizza and paid over £30 which I will not get back for about 5 days!!!! So they will take your money, NOT deliver and keep your money for a week!!! It is an ABSOLUTE DISGRACE! On top of that they will make fun of you on the phone! Laughing at you! After 7 years, I will NEVER EVER order again from firezza! And wait for my refund in days to come?!?! Absolutely disgusting! Disgusting disgusting behaviour! Especially the woman on the phone!! You are an awful human being!
Dominos from now on! They were quick and actually delivered pizza for the money they took (which was way less btw)!

Excellent quality ingredients. Generous toppings. Thank you!

Inconsistent food quality and shocking customer service. Last delivery was cold and the base so tough it was inedible. When I called -10 mins after delivery was received, the managers response was “ what do you want me to do about it”. Will be taking this further.

Firezza used to be great and I used to be a loyal customer, but over the years it has steadily declined. Quality can be inconsistent and customer service is appalling. I don't know what's happened but the slew of bad reviews on here just shows how little the actually care about what's going on.

Ordered their pizza, estimated 30 minute delivery. Took more then twice that time. When the driver finally turned up, he was extremely aggressive, claimed he couldn’t fine my place (I could see him from the window, he kept lying about where he was) & then left saying I didn’t deserve the food. 5-10 minutes later he came back and rang the flat, but wouldn’t come into the building, kept saying (lying) the door buzzer wasn’t working. He was aggressive and mean and I will never order from this place again

Worst experience I have had with pizza in London
I had ordered on Deliveroo , the missed some itens
the pizza came hard as old bread.
Really disappointed .
Worst money
How this can be margarita pizza ?

DO NOT ORDER FROM FIREZZA. Absolutely ridiculous experience. They stuck a menu through our door with a discount offer. It looked good so we ordered. The Pizza’s just never arrived. I tried to call, they don’t answer the phone. Their online ‘contact’ form doesn’t work and they are not on social media. Literally took our money and no dinner. I went to the branch in question, Chiswick, and the guy there apologised and said they were very busy but I would have to contact head office for a refund. Basically this is robbery. Unbelievable.

Tend to order from the Lavander hill branch and I cannot fault them on the quality and the quick delivery.

Worst business ever. Twice in a row with over 45 minutes after the regular time. The second time I asked for the refund and they stole my money because I didn’t get the food and not even the refund. I called the head office and they told me to get in touch with the online form. I did it but no one replied. Miserables. They stole me 12 pounds!!!

I ordered 2 pizzas last night which arrived almost 2 hours late. It was cold and had none of the toppings on it that I chose. I tried to phone the east village branch but there was no answer. There was no communication from the driver that it was going to be late. We even resorted to buying a frozen pizza as we were appalled by the quality of the firezza pizza. Absolutely disgraceful service.

HIS PLACE AND QUITE FRANKLY THIS WHOLE ESTABLISHMENT IS AN ABSOLUTE JOKE. The food is not NICE, and lets not even start on hygiene. Its grimy. There are brown spots and patches and i doubt the floor has ever been cleaned.

If you are someone who reads reviews before ordering from somewhere then please take my words into mind. This place is not worth your money. USE it on Pizza hut, or Franco's or something else PLEASE.

ABSOLUTELY disgusting and a joke.