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Review summary

Created with AI, based on recent reviews

Looking at 195 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting their durability, flattering fit, and attractive designs. Many people highlight the exceptional customer service, describing it as responsive, helpful, and customer-centric, often going above and beyond to resolve issues. The efficiency of order processing and shipping is also frequently commended. However, some customers also noted issues with sizing, occasionally finding items to be too large or too small. A few reviewers expressed dissatisfaction with specific product features, such as the stud button on cargo leggings or the size of pockets. There were also occasional reports of orders not being received or delays in delivery, and a small number of people mentioned receiving generic responses from customer service regarding order issues.

What people talk about most

Product

Reviewers mention positive feedback about product quality. Customers consistently praise the exceptional... See more

Quality

Consumers find quality to be positive, consistently praising the high-quality materials, exceptional... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting its promptness,... See more

Order

People report positive experiences with order. Many customers express satisfaction with their orders, noting... See more

Service

Users describe positive interactions with service, highlighting it as excellent and top-notch. Many customers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Top notch and super prompt customer support and is so customer centric. One of my best experiences ever! Plus they are generous with discounts. Firm Abs products are unique in not just style but cu... See more

Company replied

Rated 5 out of 5 stars

Firm abs has great quality material that lasts years! Several years ago I ordered my first pair of black cargo leggings and they have retained their shape, fit, and color. It's also very figure flatte... See more

Company replied

Rated 5 out of 5 stars

Honestly the quality and the fit and the style of everything is so amazing, super happy with everything I got (specially the back and white set + crop black/white jacket) - highly recommend them! And... See more

Company replied

Rated 5 out of 5 stars

I am absolutely thrilled with my orders from Firmabs! 💖 The products are top quality, fit perfectly, and look just as amazing as in the pictures. The customer service is incredibly friendly, helpful... See more

Company replied


Company details

  1. Activewear Store

Written by the company

FIRM ABS is a professional fitness apparel brand that serves fitness enthusiasts from all around the world. Unique designs, flattering style, comfortable & quality material. You can always find the sportswear you need for fitness on FIRM ABS only official store: https://www.firmabs.com


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 93% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Love the pants

Love the pants, high quality and very durable.
Customer service is really good.

September 7, 2025
Unprompted review
FIRM ABS logo

Reply from FIRM ABS

Hey Yasmin! Thanks so much for your feedback, it’s greatly appreciated! So glad to hear you are pleased with our service and products, don’t hesitate to get back in touch if you need anything else.

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Rated 5 out of 5 stars

Super great products and great quality

Super great products and great quality. The customer service is top, very friendly and customer-oriented. I ordered again straight away. Highly recommended. Always happy to shop again. Amazing. 🔝

September 7, 2025
Unprompted review
FIRM ABS logo

Reply from FIRM ABS

Thanks for taking the time to leave such amazing feedback!
Our businesses are booming with our Firm Abs family, so we're thrilled to have you as part of the family!

Rated 5 out of 5 stars

I ORDERDER WRONG SIZE AND FIRM ABS…

I ORDERDER WRONG SIZE AND FIRM ABS SHIPPED THE CORRECT ONE FOR FREE THEY ARE GREAT

September 3, 2025
Unprompted review
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Reply from FIRM ABS

Hey there,
Thank you for taking the time to share your review! We are so glad to hear you had a great experience.Thank you for being such a loyal customer!

Rated 5 out of 5 stars

Amazing fit

Amazing fit - live the leggings. Service us amazing - I rarely write reviews but I love this company and their products

August 1, 2025
Unprompted review
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Reply from FIRM ABS

Thank you for taking the time to leave this fantastic review Rhonda!We are so glad you love them as much as we do .

Rated 5 out of 5 stars

I was skeptical about the legitimacy of…

I was skeptical about the legitimacy of the company because initially the tracking results showed they could not locate my order number. The company emailed me immediately and assured me that my order was on its way and explained the slight delay i may experience. I received the products I ordered and they are everything I anticipated ! LOVE THESE!

August 25, 2025
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Reply from FIRM ABS

Hey Sally~Thank you for your feedback on our products, we are so glad you love them as much as we do .

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Rated 5 out of 5 stars

Thanks!

Fast and friendly customer service, fast delivery and good product!

August 27, 2025
Unprompted review
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Reply from FIRM ABS

Thank you so much for your kind words! 🙏 We’re thrilled you’re happy with your order and our service. Can’t wait to see you again soon! 💖

Rated 5 out of 5 stars

Excellent customer experience!

Excellent customer experience!! Wonderfull product, perfetto texture, total comfort during your workout!

August 26, 2025
Unprompted review
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Reply from FIRM ABS

Thank you so much for your wonderful feedback! 🌟 We’re so happy to hear that you love the texture, comfort, and overall experience with our product. Your satisfaction means the world to us, and we can’t wait to support you on many more workouts! 💪🖤

Rated 5 out of 5 stars

Love it!!

Love the quality of everything and the fitting. Both pants and tops my husband bought me are the perfect snug fit. Looking to get some shorts next. Customer service is great and they’re helpful, quick to respond which is always comforting

August 21, 2025
Unprompted review
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Reply from FIRM ABS

Thank you so much for your kind words! 💕 We’re so glad to hear that you love the fit and quality of your outfits (your husband has great taste 😉). Excited for you to try our shorts next – we think you’ll love them just as much!
And we truly appreciate your feedback on our customer service – it means a lot to us. 💪✨

Rated 5 out of 5 stars

Fabulous products and amazing customer service

I have nothing but positive reviews for Firm Abs. I’ve loved the products for many years now and whenever I’ve had an issue their customer service has more than gone out of their way to fix things. It appears they recently changed their shipping companies and when one of my packages (for more than $400 worth of stuff) did not arrive within the time I was used to receiving my orders (and even longer than their stipulated timelines) they promptly dispatched the order again and I received it thereafter. I needed to make an exchange and they quickly sent the new item - no questions asked. I definitely recommend Firm Abs - their combination of style, quality of products and customer service is unmatched in my view.

August 1, 2025
Unprompted review
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Reply from FIRM ABS

Thank you so much for your kind words! 💖 We’re thrilled to hear that you’ve enjoyed our products and that our team could assist you promptly when needed. Your support and recommendation mean the world to us! We can’t wait to bring you more styles you’ll love. 🙌

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Rated 5 out of 5 stars

Outstanding Product‼️

I'm absolutely inspired by the phenomenal customer service from this company! They efficiently resolved a minor issue with my order, shattering my expectations.
I ordered the Firm Abs black/white Cargo Leggings, they are not only supremely comfortable, but also boast cutting-edge design. I wholeheartedly recommend this company and their game-changing products!

THANK YOU FIRM ABS‼️

July 30, 2025
Unprompted review
FIRM ABS logo

Reply from FIRM ABS

Thank you so much for your amazing feedback! 🖤 We’re thrilled to hear that you love both our service and products. Your support truly inspires us to keep delivering the best for our community! 💪✨

Rated 5 out of 5 stars

I recommend Firm abs to all my gym…

I recommend Firm abs to all my gym friends. The quality of the clothes is very good. The fit is right to the size chart. I also get so many compliments on the clothes. They have a unique line. Also if you need to return something, the customer service department is so helpful and responsive.

July 26, 2025
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Reply from FIRM ABS

Thank you so much for your kind words and for recommending Firm Abs to your friends! 💖 We’re thrilled to hear that you love the fit, quality, and unique style of our clothes. Your compliments truly motivate our team to keep delivering the best.

We’re always here to help whenever you need us, and we can’t wait to see you rocking more Firm Abs gear!

Rated 5 out of 5 stars

The products I have bought are all fit fantastically! The style is flexible for every day use and for fitness, as well as fashionable.

The products I have bought are all really well made, and flattering.
As well the customer service is excellent!

August 13, 2025
Unprompted review
FIRM ABS logo

Reply from FIRM ABS

Thank you so much for your kind words! 💖 We’re thrilled to hear that you love the products and our customer service. Your feedback truly means a lot to us!

Rated 5 out of 5 stars

I had a fault with my leggings & the…

I had a fault with my leggings & the customer service team were amazing at organising me an exchange, have bought a few times now & they are quality leggings & don’t roll down like other brands

August 12, 2025
Unprompted review
FIRM ABS logo

Reply from FIRM ABS

Thank you so much for your wonderful feedback! 💛

We’re thrilled to hear that you’re happy with your leggings and our customer service. It means a lot to us that you keep coming back — your support is truly appreciated!

We hope you continue to enjoy your Firm Abs gear, and we look forward to serving you again soon.

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Rated 5 out of 5 stars

Build endurance in style with Firm Abs Athletic Wear.

I simply love Firm ABS. The athletic wear is comfortable while be very stylish and classy.

August 5, 2025
Unprompted review
FIRM ABS logo

Reply from FIRM ABS


Thank you so much for your wonderful feedback! We're thrilled to hear you love our athletic wear and find it both comfortable and stylish. Your support means a lot to us! 😊💪

Rated 5 out of 5 stars

Fast and Efficient. Stylish

Fast and efficient communication and delivery. I love this style plus the shirt
Fits well.

July 26, 2025
FIRM ABS logo

Reply from FIRM ABS

Thank you for your great review! We're so happy to hear you love the style and fit, and that our communication and delivery met your expectations. Looking forward to serving you again! 😊✨

Rated 5 out of 5 stars

Great customer service

Great customer service. Ordered a size S legging which was too small. Within minutes customer service replied that they had sent size M and that there was no need to sent the wrong size legging back. I.e. I got to keep it and give to a friend. Will definitely order again.

July 29, 2025
Unprompted review
FIRM ABS logo

Reply from FIRM ABS

Thank you so much for your kind words! We're thrilled to hear that you’re happy with our service and your new leggings.

If you ever need any assistance or have questions, don’t hesitate to reach out. We look forward to welcoming you back for your next order!

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Rated 5 out of 5 stars

I know Firm abs for many years now

I know Firm abs for many years now.
Love their clothings. Style and material are great.
And always good service.

August 6, 2025
Unprompted review
FIRM ABS logo

Reply from FIRM ABS

Thank you so much for your kind words and continued support! We're thrilled to hear you love our clothing and service. It means a lot to us!

Looking forward to serving you again soon.

Rated 5 out of 5 stars

A++ customer service

Ordered a wrong size on accident and company was quick to respond and fix the problem. Very good customer service! Highly recommend.

August 1, 2025
Unprompted review
FIRM ABS logo

Reply from FIRM ABS

Thank you so much for your kind words! We’re glad we could quickly help you with the size issue. Your recommendation means a lot to us! If you ever need anything else, don’t hesitate to reach out.

Rated 5 out of 5 stars

The best active wear on the market!

I have been a customer of FirmAbs for many years and I keep going back because no other active wear or squat proof leggings compete in my opinion.

In the event of any issues, customer service are on the case and provide a solution swiftly and professionally.

Thank you

July 29, 2025
Unprompted review
FIRM ABS logo

Reply from FIRM ABS

Thank you so much for your continued support and loyalty over the years! We're truly honored to have you as part of the FIRM ABS family.

It means the world to us to hear that our activewear continues to meet your expectations — and that our customer service has been helpful when you’ve needed us. Your kind words made our day!

If there's ever anything we can do for you, please don't hesitate to reach out. We're always here for you.

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