First Aid Kits Australia (part of Primivo Group) Reviews 

8,033
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 2,011 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality of the products, finding them well-designed, comprehensive, and exceeding expectations. The ordering process is frequently highlighted as easy and smooth, with a user-friendly website that helps people choose the right items. Reviewers are particularly impressed with the excellent prices, competitive deals, and the overall value for money. The delivery service receives widespread acclaim for its speed and efficiency, with many orders arriving much quicker than anticipated. However, some people also felt that the delivery time was quite lengthy, and noted that the expiry dates on some products, like kids' pads, were not as long as expected.

What people talk about most

Product

Clients share positive opinions on product quality, with many reviewers noting that the kits are... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many customers consistently praising the fast... See more

Order

Consumers find the ordering process to be positive, with many praising its ease and simplicity, often leading... See more

Price

People report positive experiences with price, consistently finding them to be good, reasonable, and... See more

Quality

Reviewers mention positive feedback about quality, with many customers praising the good quality equipment,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered my K507 Sports medical first kit on Sunday and it was delivered Tuesday, as I am located outside the metro area that was pretty impressive. The pack itself exceeded my expectations. Well desig... See more

Company replied

Rated 5 out of 5 stars

Really satisfied with the purchase. The only improvement that might be helpful. The inventory list on A4 paper if it could have lines on it so that you can read the quantities of the items. I photocop... See more

Rated 5 out of 5 stars

Can’t fault First Aid Kits Australia. Good prices on quality products, a nice range of pre-packed kits for all situations, such quick dispatch and delivery, and the orders are always correct despite o... See more

Company replied

Rated 5 out of 5 stars

Stocked up during their EOFY sales so value for money was great! Super fast shipping and great communication. Not my first time buying from this company, and won't be my last. Couldn't be happier wit... See more

Company replied


Company details

  1. Medical Supply Store

Written by the company

For more than 20 years Australians have relied on First Aid Kits Australia for our Premium Quality, Great Value, and enormous range of First Aid Kits. First Aid Kits Australia is a fully Australian owned and operated business, making what we consider to be the very best first aid kits in Australia. Every kit we sell is manufactured under our TGA License to our uncompromising standards and our kits are relied on by tens of thousands of individuals, resellers, businesses, paramedics, emergency medical staff and government organisations every single day. While we all hope a first aid kit is something we never have to use, if you, a loved one, a colleague or customer are in a situation that requires one, having a high quality first aid kit really could make all the difference! When it comes to your safety, don’t risk being stuck in an emergency situation wishing you had a better kit, when you can rest assured, from us you have a kit that will cover you if you ever need it.


Contact info

4.9

Excellent

TrustScore 5 out of 5

8K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(8,033)

1,933 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good content

Good content, well laid out design inside. Love it

July 2, 2026
First Aid Kits Australia (part of Primivo Group) logo

Reply from First Aid Kits Australia (part of Primivo Group)

Many thanks for your review, Alan!

Rated 5 out of 5 stars

The speed of delivery

The speed of delivery. The kit was perfect for our van for when we are travelling. Has everything you may require. Great price.

July 2, 2026
First Aid Kits Australia (part of Primivo Group) logo

Reply from First Aid Kits Australia (part of Primivo Group)

Many thanks for your review, Maree!

Rated 5 out of 5 stars

Great customer service and delivery time

Great customer service! Very helpful, knowledgeable and friendly when I called. Very quick turn around too. Ordered Thursday night and arrived today, Thursday the following week. Awesome!

July 1, 2026
First Aid Kits Australia (part of Primivo Group) logo

Reply from First Aid Kits Australia (part of Primivo Group)

Many thanks for your review, Beth!

Rated 5 out of 5 stars

Great product

Great product, speedy delivery, very happy with purchase

June 10, 2026
First Aid Kits Australia (part of Primivo Group) logo

Reply from First Aid Kits Australia (part of Primivo Group)

Many thanks for your review, Dianne!

Rated 5 out of 5 stars

Super quick delivery, great products

Super quick delivery, good value for money first aid kits. I purchased 2 kits and a few extra items and was happy with the price and quality!

July 1, 2026
First Aid Kits Australia (part of Primivo Group) logo

Reply from First Aid Kits Australia (part of Primivo Group)

Many thanks for your review, Belinda!

Rated 5 out of 5 stars

Very fast shipping

We purchased a wall-mount fIrst aid kit for our workshop under EOFY pricing with free shipping. Great value and arrived very quickly.

July 1, 2026
First Aid Kits Australia (part of Primivo Group) logo

Reply from First Aid Kits Australia (part of Primivo Group)

Many thanks for your review, Lauren!

Rated 5 out of 5 stars

The ordering process was very simple

The ordering process was very simple. The after-sale follow up communication was excellent. The dispatch timeframe was good. All in all, it was a smooth transaction at a competitive price.

June 30, 2026
First Aid Kits Australia (part of Primivo Group) logo

Reply from First Aid Kits Australia (part of Primivo Group)

Many thanks for your review, Paul!

Rated 5 out of 5 stars

High quality first aid supplies - designed for real world situations

First Aid Kits Australia provides some of the most comprehensive and thoughtfully designed kits.
A trustworthy, professional supplier for anyone wanting proper emergency preparedness. Their customer service and delivery times are fantastic. Their range covers everything from home and workplace kits to travel and vehicle options.
Highly recommend the Modulator Kit with 6 colour coded modules. It covers a broad range of incident types. The modular design also makes restocking straightforward, allowing individual sections to be replaced or upgraded without disrupting the entire kit.

March 23, 2026
First Aid Kits Australia (part of Primivo Group) logo

Reply from First Aid Kits Australia (part of Primivo Group)

Many thanks for your review, Brodie!

Rated 5 out of 5 stars

Good product.fits behind seat.

Good product.fits behind seat into pocket. Perfect for work UTE.
Easy to order online and delivery was quick.
Will buy again in future.

June 23, 2026
First Aid Kits Australia (part of Primivo Group) logo

Reply from First Aid Kits Australia (part of Primivo Group)

Many thanks for your review, John!

Rated 5 out of 5 stars

Great ordering system

Website was very easy to use which made the ordering process hassle free

June 29, 2026
First Aid Kits Australia (part of Primivo Group) logo

Reply from First Aid Kits Australia (part of Primivo Group)

Many thanks for your review, Roslyn!

Rated 5 out of 5 stars

Efficiency is the key

Easy to order, great pricing, fast delivery.

June 29, 2026
First Aid Kits Australia (part of Primivo Group) logo

Reply from First Aid Kits Australia (part of Primivo Group)

Many thanks for your review, Ange!

Rated 5 out of 5 stars

Greta service and pricing

Greta service and pricing, a really happy customer

June 29, 2026
First Aid Kits Australia (part of Primivo Group) logo

Reply from First Aid Kits Australia (part of Primivo Group)

Many thanks for your review, Nick!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look