First Aid Kits Australia (part of Primivo Group) Reviews 

8,057
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 2,009 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality, design, and comprehensive nature of the products, often finding them well-stocked and suitable for various situations. Reviewers frequently highlight the super fast shipping and prompt delivery, with many orders arriving quicker than expected. The online ordering process is described as easy and user-friendly, complemented by excellent prices and great value for money. People consistently express high satisfaction with the overall service and communication. Many also note their intention to reorder, reflecting a positive experience with both the products and the company's efficient operations.

What people talk about most

Product

Clients share positive opinions on product, frequently highlighting the excellent quality and reasonable... See more

Delivery service

Reviewers consistently express satisfaction with the delivery service, frequently highlighting its speed and... See more

Order

Reviewers highlight positive aspects of order, consistently praising the ease and simplicity of the ordering... See more

Price

Customers consistently note positive experiences with price, frequently describing them as reasonable, good,... See more

Quality

Customers had positive experiences with quality, consistently praising the excellent quality of products,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered my K507 Sports medical first kit on Sunday and it was delivered Tuesday, as I am located outside the metro area that was pretty impressive. The pack itself exceeded my expectations. Well desig... See more

Company replied

Rated 5 out of 5 stars

Ease of online ordering. Also you offered great value for money and a few different colour options with the ability to mix and match the colours of the two packs. We have put them both in our caravan... See more

Rated 5 out of 5 stars

Really satisfied with the purchase. The only improvement that might be helpful. The inventory list on A4 paper if it could have lines on it so that you can read the quantities of the items. I photocop... See more

Rated 5 out of 5 stars

Can’t fault First Aid Kits Australia. Good prices on quality products, a nice range of pre-packed kits for all situations, such quick dispatch and delivery, and the orders are always correct despite o... See more

Company replied


Company details

  1. Medical Supply Store

Written by the company

For more than 20 years Australians have relied on First Aid Kits Australia for our Premium Quality, Great Value, and enormous range of First Aid Kits. First Aid Kits Australia is a fully Australian owned and operated business, making what we consider to be the very best first aid kits in Australia. Every kit we sell is manufactured under our TGA License to our uncompromising standards and our kits are relied on by tens of thousands of individuals, resellers, businesses, paramedics, emergency medical staff and government organisations every single day. While we all hope a first aid kit is something we never have to use, if you, a loved one, a colleague or customer are in a situation that requires one, having a high quality first aid kit really could make all the difference! When it comes to your safety, don’t risk being stuck in an emergency situation wishing you had a better kit, when you can rest assured, from us you have a kit that will cover you if you ever need it.


Contact info

4.9

Excellent

TrustScore 5 out of 5

8K reviews

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4.9

All reviews

(8,057)

1,959 reviews in the last 12 months

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Rated 5 out of 5 stars

Great ordering system

Website was very easy to use which made the ordering process hassle free

June 29, 2026
First Aid Kits Australia (part of Primivo Group) logo

Reply from First Aid Kits Australia (part of Primivo Group)

Many thanks for your review, Roslyn!

Rated 5 out of 5 stars

Order was as expected

Order was as expected, thankyou

June 30, 2026
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Reply from First Aid Kits Australia (part of Primivo Group)

Many thanks for your review, Sharman!

Rated 5 out of 5 stars

Efficiency is the key

Easy to order, great pricing, fast delivery.

June 29, 2026
First Aid Kits Australia (part of Primivo Group) logo

Reply from First Aid Kits Australia (part of Primivo Group)

Many thanks for your review, Ange!

Rated 5 out of 5 stars

Greta service and pricing

Greta service and pricing, a really happy customer

June 29, 2026
First Aid Kits Australia (part of Primivo Group) logo

Reply from First Aid Kits Australia (part of Primivo Group)

Many thanks for your review, Nick!

Rated 5 out of 5 stars

Great first aid kit that has all the…

Great first aid kit that has all the essentials. Turned up up in a few days
Perfect for our 4wd canopy setup
Solid container that's not to bulky

June 29, 2026
First Aid Kits Australia (part of Primivo Group) logo

Reply from First Aid Kits Australia (part of Primivo Group)

Many thanks for your review, Glenn!

Rated 5 out of 5 stars

Very prompt

Very prompt, no fuss service.
Great product, already installed in the work ute.👍

June 29, 2026
First Aid Kits Australia (part of Primivo Group) logo

Reply from First Aid Kits Australia (part of Primivo Group)

Many thanks for your review, Chris!

Rated 5 out of 5 stars

Efficiency

Efficiency

June 22, 2026
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Reply from First Aid Kits Australia (part of Primivo Group)

Many thanks for your review, Vien!

Rated 5 out of 5 stars

This is by far the fastest postage and…

This is by far the fastest postage and best packed parcel I have ever received . Thank you so much I’ll definitely be ordering from you again

June 29, 2026
First Aid Kits Australia (part of Primivo Group) logo

Reply from First Aid Kits Australia (part of Primivo Group)

Many thanks for your review, John!

Rated 5 out of 5 stars

We purchased 2 first aid back packs…

We purchased 2 first aid back packs thinking it was only the bags. Imagine our surprise when we opened them and they were fully packed. From order to delivery the time was so good. Only took a few days to come from Queensland

June 29, 2026
First Aid Kits Australia (part of Primivo Group) logo

Reply from First Aid Kits Australia (part of Primivo Group)

Many thanks for your review, Bec!

Rated 5 out of 5 stars

I found their shopping platform easy to…

I found their shopping platform easy to use and my purchase arrived by post quickly. I'm entirely satisfied.

June 19, 2026
First Aid Kits Australia (part of Primivo Group) logo

Reply from First Aid Kits Australia (part of Primivo Group)

Many thanks for your review, Michalie!

Rated 4 out of 5 stars

Good product with a helpful comment

Reusable rescuscitation face masks. Good quality product. Fit for purpose and easy to wash and dry.
A comment for the manufacturers. I am a well experienced clinical nurse and this comment is about the time between the emergency and the arrival of ambos, when anyone from the general public would be trying to assist the casualty in a setting where a first aid kit is available.
The mask is not 'ready for use' when taking it out of its protective container. It takes at least a minute to manipulate it into its usable form/shape, and that is vital time in an emergency. A person who was helping in an emergency may not know that the mask was not in its usable shape, and try to deliver air as it is. That would be a distressing situation for everyone. It it was sold "ready to use" it would be much much better for the casualty and 1st aiders. It's container would need to be larger to accommodate this change.

June 20, 2026
First Aid Kits Australia (part of Primivo Group) logo

Reply from First Aid Kits Australia (part of Primivo Group)

Many thanks for your review, Brenda!

Rated 5 out of 5 stars

Great customer service

I received an incorrect item. The error was quickly resolved. Excellent customer service.

June 19, 2026
First Aid Kits Australia (part of Primivo Group) logo

Reply from First Aid Kits Australia (part of Primivo Group)

Many thanks for your review, Kerry!

Rated 5 out of 5 stars

they are so handy and they carry…

they are so handy and they carry everything you want and need to deal with a incident, all ready I carry it in the car every where I go. just recently completed a stjohn first aid course, can't wait to test my knowledge.regards from Ian.

June 26, 2026
First Aid Kits Australia (part of Primivo Group) logo

Reply from First Aid Kits Australia (part of Primivo Group)

Many thanks for your review, Ian!

Rated 5 out of 5 stars

First time I have used this company

First time I have used this company. Easy to use website. Order filled fast, and very quick delivery. I will use this company again.

June 26, 2026
First Aid Kits Australia (part of Primivo Group) logo

Reply from First Aid Kits Australia (part of Primivo Group)

Many thanks for your review, Jason!

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