First Aid Kits Australia (part of Primivo Group) Reviews 

8,057
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 2,009 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality, design, and comprehensive nature of the products, often finding them well-stocked and suitable for various situations. Reviewers frequently highlight the super fast shipping and prompt delivery, with many orders arriving quicker than expected. The online ordering process is described as easy and user-friendly, complemented by excellent prices and great value for money. People consistently express high satisfaction with the overall service and communication. Many also note their intention to reorder, reflecting a positive experience with both the products and the company's efficient operations.

What people talk about most

Product

Clients share positive opinions on product, frequently highlighting the excellent quality and reasonable... See more

Delivery service

Reviewers consistently express satisfaction with the delivery service, frequently highlighting its speed and... See more

Order

Reviewers highlight positive aspects of order, consistently praising the ease and simplicity of the ordering... See more

Price

Customers consistently note positive experiences with price, frequently describing them as reasonable, good,... See more

Quality

Customers had positive experiences with quality, consistently praising the excellent quality of products,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered my K507 Sports medical first kit on Sunday and it was delivered Tuesday, as I am located outside the metro area that was pretty impressive. The pack itself exceeded my expectations. Well desig... See more

Company replied

Rated 5 out of 5 stars

Ease of online ordering. Also you offered great value for money and a few different colour options with the ability to mix and match the colours of the two packs. We have put them both in our caravan... See more

Rated 5 out of 5 stars

Really satisfied with the purchase. The only improvement that might be helpful. The inventory list on A4 paper if it could have lines on it so that you can read the quantities of the items. I photocop... See more

Rated 5 out of 5 stars

Can’t fault First Aid Kits Australia. Good prices on quality products, a nice range of pre-packed kits for all situations, such quick dispatch and delivery, and the orders are always correct despite o... See more

Company replied


Company details

  1. Medical Supply Store

Written by the company

For more than 20 years Australians have relied on First Aid Kits Australia for our Premium Quality, Great Value, and enormous range of First Aid Kits. First Aid Kits Australia is a fully Australian owned and operated business, making what we consider to be the very best first aid kits in Australia. Every kit we sell is manufactured under our TGA License to our uncompromising standards and our kits are relied on by tens of thousands of individuals, resellers, businesses, paramedics, emergency medical staff and government organisations every single day. While we all hope a first aid kit is something we never have to use, if you, a loved one, a colleague or customer are in a situation that requires one, having a high quality first aid kit really could make all the difference! When it comes to your safety, don’t risk being stuck in an emergency situation wishing you had a better kit, when you can rest assured, from us you have a kit that will cover you if you ever need it.


Contact info

4.9

Excellent

TrustScore 5 out of 5

8K reviews

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4.9

All reviews

(8,057)

1,959 reviews in the last 12 months

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Rated 5 out of 5 stars

Good Quality and Speedy Delivery

The first aid kits were easy to order on-line and they arrived very quickly. The products were good quality and as described.

June 15, 2026
First Aid Kits Australia (part of Primivo Group) logo

Reply from First Aid Kits Australia (part of Primivo Group)

Many thanks for your review, Julie!

Rated 5 out of 5 stars

Fast efficient and seamless service

Great company to deal with - prompt dispatch of goods and all goods received with extended expiry dates. Fast efficient and seamless service.

June 16, 2026
First Aid Kits Australia (part of Primivo Group) logo

Reply from First Aid Kits Australia (part of Primivo Group)

Many thanks for your review, Sophie!

Rated 5 out of 5 stars

Excellent service

Excellent service, price and great range of products

June 23, 2026
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Reply from First Aid Kits Australia (part of Primivo Group)

Many thanks for your review, Harold!

Rated 5 out of 5 stars

Very happy customer

Stocked up during their EOFY sales so value for money was great! Super fast shipping and great communication. Not my first time buying from this company, and won't be my last. Couldn't be happier with the products or service
Highly recommended.

June 23, 2026
First Aid Kits Australia (part of Primivo Group) logo

Reply from First Aid Kits Australia (part of Primivo Group)

Many thanks for your review, Libby!

Rated 5 out of 5 stars

Easy to use

Easy to use, good communication

June 23, 2026
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Reply from First Aid Kits Australia (part of Primivo Group)

Many thanks for your review, John!

Rated 4 out of 5 stars

Great product for great price

Great product for great price. There wasn't great communication about delivery as mine arrived in two different deliveries but I didn't receive communication about this. As they were a few days apart I wasn't sure if the order was wrong.

June 15, 2026
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Reply from First Aid Kits Australia (part of Primivo Group)

Many thanks for your review, Samantha!

Rated 5 out of 5 stars

Purchasing Manager

Easy to order products and great service

June 22, 2026
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Reply from First Aid Kits Australia (part of Primivo Group)

Many thanks for your review, Mark!

Rated 5 out of 5 stars

First Aid Kit

Great customer service fast and efficient
Top product great value
Thanks

June 22, 2026
First Aid Kits Australia (part of Primivo Group) logo

Reply from First Aid Kits Australia (part of Primivo Group)

Many thanks for your review, Angela!

Rated 5 out of 5 stars

Easy to use online ordering

Easy to use online ordering, fast delivery.

June 22, 2026
First Aid Kits Australia (part of Primivo Group) logo

Reply from First Aid Kits Australia (part of Primivo Group)

Many thanks for your review, Jane!

Rated 5 out of 5 stars

Reasonable price

Reasonable price, great product, items received fast and it good condition by Aust post

June 22, 2026
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Reply from First Aid Kits Australia (part of Primivo Group)

Many thanks for your review, Debbie!

Rated 5 out of 5 stars

Fast and reliable

Fast and reliable. Great price.
Made my boys very happy to have a first aid case in their 4x4 cars.

June 19, 2026
First Aid Kits Australia (part of Primivo Group) logo

Reply from First Aid Kits Australia (part of Primivo Group)

Many thanks for your review, Cicilia!

Rated 5 out of 5 stars

First aid

So easy to order and a quick delivery

June 15, 2026
First Aid Kits Australia (part of Primivo Group) logo

Reply from First Aid Kits Australia (part of Primivo Group)

Many thanks for your review, Richard!

Rated 5 out of 5 stars

great quick delivery

great quick delivery. Good product

June 4, 2026
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Reply from First Aid Kits Australia (part of Primivo Group)

Many thanks for your review, Sayeeda!

Rated 5 out of 5 stars

Super fast delivery.

Super fast delivery.
Products seem to be good quality but haven't used any yet to can't be certain.

June 10, 2026
First Aid Kits Australia (part of Primivo Group) logo

Reply from First Aid Kits Australia (part of Primivo Group)

Many thanks for your review, Nicole!

Rated 5 out of 5 stars

Well priced

Well priced, simple and fast checkout system and the delivery timeframe was quick!

June 16, 2026
First Aid Kits Australia (part of Primivo Group) logo

Reply from First Aid Kits Australia (part of Primivo Group)

Many thanks for your review, Desiree!

Rated 5 out of 5 stars

The products ordered are as described

The products ordered are as described, also they are excellent quality-price, and carefully packaged.

June 18, 2026
First Aid Kits Australia (part of Primivo Group) logo

Reply from First Aid Kits Australia (part of Primivo Group)

Many thanks for your review, Nadia!

Rated 5 out of 5 stars

Great process, easy and fast

It was easy to order, the delivery was fast and more importantly the package was neatly hidden out of sight from passing traffic when delivered. Very much appreciated.
We've been thinking about getting kits for the car and house for awhile, so glad we just did it. Price was very good too.

June 19, 2026
First Aid Kits Australia (part of Primivo Group) logo

Reply from First Aid Kits Australia (part of Primivo Group)

Many thanks for your review, Kerri-ann!

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