Firstcall Photo Reviews 

114
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 104 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional customer service and the impressively wide selection of hard-to-find photographic equipment, films, and chemicals available in one convenient place. People consistently highlight that ordering online is extremely smooth, and purchases always arrive promptly, securely packaged, and supported by reliable tracking updates. However, some customers also noted that postage charges can feel a little high, especially for lower-value purchases. Reviewers additionally pointed out that standard shipping fees can sometimes feel disproportionate when ordering smaller items, representing a minor downside to an otherwise fantastic shopping experience.

What people talk about most

Product

Consumers find product to be positive, highlighting a wide and hard-to-find range of items for analog... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting prompt and fast shipping... See more

Service

People report high satisfaction with the service, highlighting excellent support, prompt dispatch, and... See more

Price

Clients share positive opinions on price, consistently finding the costs to be very reasonable and... See more

Order

Reviewers mention positive feedback about order processes, highlighting easy online ordering, helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have used Firstcall for quite a few years, and always found their service and pricing to be excellent. One point people may want to consider is the wide range of films and chemicals available from... See more

Company replied

Rated 5 out of 5 stars

I've been a Firstcall customer for a number of years, going back to when Rodney was the big cheese, and throughout that time the service provided has been good. By goo, I mean they've never let me dow... See more

Company replied

Rated 5 out of 5 stars

First call are a good company to deal with. I've been buying black and white film and processing chemicals from Firstcall for a few years now. I recently bought some Adox developer and fixer. It arri... See more

Company replied

Rated 5 out of 5 stars

I ordered from Firstcall because they are one of the few stockists of Valoi equipment and the firms reputation. I was not disappointed. The item was advertised as out of stock at the time and Firstcal... See more

Company replied


Company details

  1. Photo Shop
  2. Camera Store

Written by the company

For 33 years we’ve been offering specialist photographic knowledge and value for the Traditional, Digital and Artisan Photographer. Our strength is analogue photography. We bring a diverse and often unique range of these specialist products to market backed by unrivalled and comprehensive customer service about how to get the best from the purchases you make.


Contact info

4.8

Excellent

TrustScore 5 out of 5

114 reviews

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No recent history of asking for reviews

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4.8

All reviews

(114)

103 reviews in the last 12 months

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Rated 1 out of 5 stars

Post Code Rip Off

Copied from their website "There is no minimum order value required for UK shipments, with the shipping to the UK Mainland being £7.99, including VAT". Despite staying in the UK mainland they want to charge me £21 because "shipping to non-UK Mainland being £21.00, including VAT". Now last time I looked both Aberdeen and Inverness are UK mainland and I stay bang in the middle of these two cities. Clearly false advertising and ripping off customers who have an IV postcode.

July 31, 2023
Unprompted review
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Rated 5 out of 5 stars

First time for this company and very…

First time for this company and very impressed with the service, delivered 24hrs from ordering!
Postal charges are a bit high, especially for a firm local to me, and they don't appear to have a retail shop for collection. Offset by a very reasonable price for the item I wanted (and in stock too!)
Will use again I'm sure.

April 4, 2023
Unprompted review
Rated 5 out of 5 stars

I had not used Firstcall before

I had not used Firstcall before, however I found them to be good value, efficient and offering fast delivery.

I ordered: Innova Olmec Super Heavyweight, Silk Fibre Baryta, A3, Pack of 50 (89018) x2
Innova Olmec Heavyweight, Satin, A3, Pack of 50 89011 (89011) x1
Innova Olmec Heavyweight, Photo Lustre, A3, Pack of 50 89121 (89121) x2

I have used Olmec Satin for some time and it is a favourite of mine. The lustre and baryta were new to me. The lustre is also excellent quality. The baryta is very high gloss and does resemble old style photographic prints, it also provides great depth to the images. The baryta is odd in one way although the heaviest paper, individually it feels lighter than the other two papers. But when you lift the full box, it is much heavier than the other boxes, maybe it is just me. The quality is also excellent. If you have read this far the bonus fact is, that the baryta paper is so much cheaper to purchase from Firstcall than any other site that I could find (but don't tell Firstcall in case they change the price).
The only improvement I could suggest is that when ordering Olmec paper previously (from a different supplier) the box that arrived was Olmec branded. The boxes from Firstcall were generic white boxes. Therefore, maybe a note could be added to explain that papers may arrive in plain boxes.

At the same time, I also ordered Olmec paper from my old supplier as Firstcall did not stock the paper I required. This also arrived in a plain box so as time has passed Olmec may just have moved to an unbranded box.

November 14, 2022
Unprompted review
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Rated 5 out of 5 stars

Excellent service

Answered my initial queries quickly and delivered my purchased item in less than 24 hours. Excellent service and proved to be the cheapest too.

February 26, 2022
Unprompted review
Rated 5 out of 5 stars

I rarely leave reviews but (Rodney…

I rarely leave reviews but (Rodney from) Firstcall has been outstanding from purchase to continuing support. I am not yet a big user of photographic equipment but if I do I will be looking to Firstcall as first point of contact.
Thanks Rodney and also Braun Rep Hanna

October 4, 2021
Unprompted review

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