First Financial Intermediaries Ltd Reviews 370

TrustScore 5 out of 5

5.0

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Rated 5 out of 5 stars

James and Matthew at First Financial are absolutely superb. They came recommended to me when my current mortgage broker couldn’t get me a mortgage (I’m self employed) and they found me three great dea... See more

Company replied

Rated 5 out of 5 stars

Mark was the mortgage adviser for our first house purchase and he made it an incredibly smooth process! Always happy to answer our questions, and responses were quick and easy to understand. Very impo... See more

Company replied

Rated 5 out of 5 stars

Great service as always from Mark and Natasha! Helped us complete on our rapid purchase with porting our mortgage and increasing our life cover. Swift responses to all queries and enabled us to get an... See more

Company replied

Rated 5 out of 5 stars

Both Simon Ryder and Kate Leake were nothing short of outstanding - they were the only broker that could get the financing needed. They think outside the box and come up with solutions to meet my... See more

Company replied

Company details

  1. Mortgage Broker
  2. Financial Consultant
  3. Insurance Broker
  4. Shareholder Protection Company

Written by the company

Specialist Mortgage Advisers. We have been providing our clients with unbiased mortgage advice and unrivalled service since 1997. We offer a wide range of finance products and services for both personal and corporate clients, we also offer advice on the full range of life and critical illness products.


Contact info

5.0

Excellent

TrustScore 5 out of 5

370 reviews

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Rated 5 out of 5 stars

Great experience

This was my second time with First Financial and they delivered for me again. Responsive, professional, friendly and hassle-free service - so absolutely no hesitation whatsoever in recommending them.

August 4, 2021
Unprompted review
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Reply from First Financial Intermediaries Ltd

Thank you for the opportunity to assist you, it was a pleasure. We look forward to doing so again in future. - James, Managing Director.

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Rated 5 out of 5 stars

Very helpful staff in particular…

Very helpful staff in particular Natasha and Shaun. Very efficient, completed the whole process in a timely fashion and was stress free. I would highly recommend them.

August 2, 2021
Unprompted review
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Reply from First Financial Intermediaries Ltd

Thank you for taking the time to leave a review Sandra, great working with you, I look forward to the next renewal. - Shaun, Adviser.

Rated 5 out of 5 stars

Great customer service

Always find a great deal, provide great service and are proactive and not reactive

August 2, 2021
Unprompted review
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Reply from First Financial Intermediaries Ltd

Thank you for your kind words Matt, I am glad we have assisted you again and I look forward to the next. - Shaun, Adviser.

Rated 5 out of 5 stars

Very pleased as they performed where…

Very pleased as they performed where others have not. Straight forward, professional, delivered remortgage closure in record time.

I would have no hesitation in referring this company and its people to anyone requiring a mortgage or remortgage.

July 30, 2021
Unprompted review
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Reply from First Financial Intermediaries Ltd

Hi Elliott, it was great to work with you on this transactions and look forward to working with you again! - Mark, Senior Adviser.

Rated 5 out of 5 stars

Brilliant Service

Absolutely fantastic service from Mark Hansard and his team. Very quick, efficient, informative and pain free. I heartily recommend them to anyone. Brilliant job

July 22, 2021
Unprompted review
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Reply from First Financial Intermediaries Ltd

Hi Julian
Thank you for your review , it was great to work with you. - Mark, Senior Adviser.

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Rated 5 out of 5 stars

Knowledgeable brokers & good client comms

Third time I have used FF over the years and they delivered what I needed each time. Good market contacts and ability to get deals done. Certainly recommend as not all advice out there is as good as theirs.

July 19, 2021
Unprompted review
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Reply from First Financial Intermediaries Ltd

Thank you Anthony! Pleasure working with you as always, I look forward to next time – Shaun, Adviser.

Rated 5 out of 5 stars

Thomas Pratchett is an excellent mortgage broker and top man!

I just wanted to take the time out to say thanks so much to Thomas Pratchett and First Financial for all their hard work and help with securing a competitive mortgage for our lovely new property.

Thomas has been a star in securing us a great mortgage and ensuring we didn't have to pay any repayment charge on our existing one. Thomas has been proactive, available and generous with his time and First Financial are lucky to have him. Top man!

July 15, 2021
Unprompted review
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Reply from First Financial Intermediaries Ltd

Thank you Vish and Krishna for your kind words, it was a pleasure assisting you both with your amazing home purchase!
I wish you both all the best in your new home. - Thomas, Adviser.

Rated 5 out of 5 stars

Meeting a deadline

Thomas P was excellent throughout a tricky process of achieving a couple of mortgages. Then under a further constraint to meet the stamp duty deadline.
He achieved it all and with credit to Eloise as well.
It wasn't an easy one. Well done.
Will recommend the team to anyone.
Agnes.T

July 14, 2021
Unprompted review
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Reply from First Financial Intermediaries Ltd

Thank you Agnes, I’m glad we managed to meet the deadline for you and achieve your new home purchase!
I look forward to working with you in the future. - Thomas, Adviser.

Rated 5 out of 5 stars

Just a huge thank you to this firm and…

Just a huge thank you to this firm and especially Mark, they have gone above and beyond to get us our first mortgage and help our hand through out the process, we will be using them for every move in the future and will certainly recommend them to friends and family.

July 13, 2021
Unprompted review
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Reply from First Financial Intermediaries Ltd

Hi James,
It was a pleasure helping you and your family with your mortgage. Please let me know if I can be of anymore assistance. - Mark, Senior Adviser.

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Rated 5 out of 5 stars

First Class

I’ve been working with Mark and his team at FF for many years and they have done all my mortgages. They are fantastic - easy to deal with, efficient, timely and communicative. I’ve recommended them to friends, colleagues and family and will continue to do so. Make the whole process very easy and take the headache and hassle out of the equation.

July 13, 2021
Unprompted review
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Reply from First Financial Intermediaries Ltd

Hi Jitesh,
Thank you for your kind words. I hope you enjoy your new home with your family. - Mark, Senior Adviser.

Rated 5 out of 5 stars

The service from First FInancial was…

The service from First FInancial was superb from start to finish. Once we had submitted the information everything was well managed and they obtained the best deal for us including changing deals once a better rate was realeased. CoFnimmunication and customer service was excellent and we highly recommend First Financial.

July 13, 2021
Unprompted review
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Reply from First Financial Intermediaries Ltd

Thank you for your great review. It was a pleasure assisting you and look forward to working together in future. - James, Managing Director.

Rated 5 out of 5 stars

A first class friendly and helpful…

A first class friendly and helpful company where nothing appears to be too much trouble. Good personal and communication skills and very reliable.

I wouldn’t hesitate to recommend them.

July 8, 2021
Unprompted review
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Reply from First Financial Intermediaries Ltd

Thank you for your kind review. It was a pleasure assisting you with your house purchase. - James, Managing Director.

Rated 5 out of 5 stars

Our second time using First Financial…

Our second time using First Financial and couldn’t recommend more highly. As always fantastic service from the entire team. Incredibly helpful and dedicated in finding the best available product for us and then smooth sailing to completion.

July 5, 2021
Unprompted review
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Reply from First Financial Intermediaries Ltd

Hi Josh, thank you for taking the time to leave a kind review. As always, a pleasure working with you and I look forward to the next enquiry. - Shaun, Adviser.

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Rated 5 out of 5 stars

Highly Recommend

First Financial were so helpful and it was thanks to their advice and extensive knowledge that we managed to complete our purchase prior to the stamp duty holiday ending.

They never tired of our questions, responded to emails quickly and kept us informed throughout the process. They really did take the a lot stress out of finding our mortgage and completing our purchase.

Couldn’t recommend First Financial enough.

July 4, 2021
Unprompted review
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Reply from First Financial Intermediaries Ltd

Thank you Adam, it has been a pleasure assisting you again for your second purchase. I am glad we managed to help in a time where you could make a significant saving as well. - Shaun, Adviser.

Rated 5 out of 5 stars

Nothing short of a magic act

Nothing short of a magic act, with a short deadline and pretty impossible odds. Then a final last-minute delay by the bank. The team from First Financial managed to drag it across the line before the 30th of June with 24 hrs to spare... a cross between Paul Daniels & Ethan Hunt.
A bit of Magic and Mission Impossible.... hopefully, they can pull your deal out of the Hat.
Great work guys.

July 1, 2021
Unprompted review
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Reply from First Financial Intermediaries Ltd

Thank you for your kind review Simon. It was a pleasure working with you and I am glad we managed to get the outcome you wished for. I look forward to future enquiries. - Shaun, Adviser

Rated 5 out of 5 stars

Highly recommend!

Kind, patient and understanding throughout our mortgage process. Thank you Gavin and Eliot!

July 1, 2021
Unprompted review
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Reply from First Financial Intermediaries Ltd

Hi Natalie, Thank you very much for leaving a review. It has been a pleasure assisting you with your move and I look forward to working with you again in the future.
If you have any friends or family in need of advice, please feel free to pass them my details. - Eliot, Adviser.

Rated 5 out of 5 stars

Thomas was the perfect advisor

Thomas was the perfect advisor. He took the time to understand my requirements, gave considered advice around the rules and regs, and then found the relevant products. He was very quick to respond to questions and feedback. Couldn't have asked for more, happy to recommend.

July 1, 2021
Unprompted review
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Reply from First Financial Intermediaries Ltd

Thank you Jonny, It has been a pleasure assisting you with your holiday home purchase and securing a competitive mortgage product on this basis.

Please feel free to my details on. - Thomas, Adviser.

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Rated 5 out of 5 stars

Stephen & the team have been brilliant…

Stephen & the team have been brilliant from start to finish. Communication was fantastic throughout and they delivered as promised in what was an extremely tight time scale. Could not recommend highly enough, pleased to have found a reliable company to use going forward.

July 1, 2021
Unprompted review
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Reply from First Financial Intermediaries Ltd

Hi Charlie,

Thanks a lot for taking the time to leave a review. It was so satisfying to get this deal completed for you in time for the stamp duty holiday! I look forward to working with you again in the future and wish you all the best in your new home! - Stephen, Adviser.

Rated 5 out of 5 stars

Great experience!

Professional, responsive, flexible and helpful. Pleasure to deal with.

June 30, 2021
Unprompted review
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Reply from First Financial Intermediaries Ltd

Thank your for your kind review! Delighted to have been of service to you and we look forward to working together again in future. - Haris, Operations Manager.

Rated 5 out of 5 stars

Simon Ryder and Katy Leake were the…

Simon Ryder and Katy Leake were the people I faced in order to get my Mortgage. The service and the support they provided us were amazing and on time. everything in process was easy. they helped us a lot in may items we did not understand and to summarize this is how any service business should operate. i will def use them again in the future. gil

June 30, 2021
Unprompted review
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Reply from First Financial Intermediaries Ltd

Thank you Gil! It was a pleasure to work with you! - Simon, Director and Katy, Client Relationship Manager.

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