First Fly Travel Reviews 218

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 77 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their kindness, professionalism, and helpfulness, often highlighting their ability to go above and beyond expectations. The customer service is frequently described as exceptional, with many people appreciating the personalized and understanding approach to their needs. The service provided is often noted for its efficiency and ease, making the overall booking process smooth and stress-free for consumers. However, some people mentioned confusion regarding who they were contacting, believing they were reaching an airline directly when it was a third-party agency. There was also an occasional comment about an unprofessional demeanor from a customer service representative, though this was acknowledged as a rare occurrence.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their kindness, knowledge, and... See more

Customer service

Reviewers mention positive feedback about customer service, frequently highlighting exceptional assistance... See more

Service

Reviewers highlight positive aspects of service, consistently praising the kind, professional, and efficient... See more

Customer communications

Clients share ambiguous opinions on contact, with some customers reporting positive interactions where their... See more

Booking process

Consumers find the booking process to be positive, with many reviewers praising the excellent customer... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I called to ask information about the opening time of the check in counter of flight AC1634 destination to Orlando; Ms. Rachel gave me all the necessary information that I need. More over she offe... See more

Company replied

Rated 5 out of 5 stars

Dolphins with First Flight did an outstanding job assisting our family when our son needed to return home suddenly when his grandfather passed away. We are so thankful for Dolph's exceptional help. Th... See more

Company replied

Rated 5 out of 5 stars

I would like to thank you for your extraordinary services and special thanks to Sam for understanding our situation & helped us to make this travel possible. we lost all our hopes that entire trip is... See more

Company replied

Rated 5 out of 5 stars

Anton from First Fly Travel just helped me out of a very stressful experience. He helped me find a ticket home which I could afford after I had spent more than 24 hours trying to get home! He was k... See more

Company replied


Company details

  1. Flights Search Site

Written by the company

FirstFlyTravel is a trending tour and travel company with offices in USA, Canada and India. We have travel affiliates from all around the world and so packages deal that cover most of the destinations all around the world including India, usa, Europe, Canada, Uk Our team of travel insiders is obsessed with finding the best things to do everywhere: we travel. From Paris to Phuket to Perth, from traditional tours to once-in-a-lifetime experiences, we have something for every kind of traveller


Contact info

4.9

Excellent

TrustScore 5 out of 5

218 reviews

5-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

Hank Smith was very attentive and helpful.

Hank Smith was very attentive and helpful with my reservations. I appreciate the resolution he provided.
Great Job 👍
W. Diaz

May 26, 2025
Unprompted review
First Fly Travel logo

Reply from First Fly Travel

We truly appreciate your feedback! Our commitment is always to deliver outstanding service and ensure a smooth travel experience. – Shon Carter

Rated 5 out of 5 stars

Phillip Morris was very helpful

Phillip Morris was very helpful

May 26, 2025
Unprompted review
First Fly Travel logo

Reply from First Fly Travel

We truly appreciate your feedback! Our commitment is always to deliver outstanding service and ensure a smooth travel experience. – Shon Carter

Rated 5 out of 5 stars

Very good customer service

Very good customer service

May 25, 2025
Unprompted review
First Fly Travel logo

Reply from First Fly Travel

We truly appreciate your feedback! Our commitment is always to deliver outstanding service and ensure a smooth travel experience. – Shon Carter

Rated 5 out of 5 stars

Kind courteous and thorough

Steve took his time to make sure he got me where I needed to be. He provided all the required information and waited to make sure I received via emails and text. Very caring

May 25, 2025
Unprompted review
First Fly Travel logo

Reply from First Fly Travel

We truly appreciate your feedback! Our commitment is always to deliver outstanding service and ensure a smooth travel experience. – Shon Carter

Rated 5 out of 5 stars

Anton was great service today.

Anton was great service today.

May 25, 2025
Unprompted review
First Fly Travel logo

Reply from First Fly Travel

We truly appreciate your feedback! Our commitment is always to deliver outstanding service and ensure a smooth travel experience. – Shon Carter

Rated 5 out of 5 stars

Steve was very nice help me out with…

Steve was very nice help me out with what I really wanted to get there at the is right for my hotel check in very grateful because I travel for church time is very important and right decision and good advice I will like to steve to help me my next in December and love to visit the church more often like it from steve God Lord Jesus will Blessed him with Grace Thank You

May 24, 2025
Unprompted review
First Fly Travel logo

Reply from First Fly Travel

We truly appreciate your feedback! Our commitment is always to deliver outstanding service and ensure a smooth travel experience. – Shon Carter

Rated 5 out of 5 stars

ANTON WAS VERY HELPFUL IN ARRANGING THE…

ANTON WAS VERY HELPFUL IN ARRANGING THE TICKETS FOR MY DAUGHTER AND GREAT GRANDKIDS FOR THEIR FLIGHT TO HAWAII. He was very kind and took care of all my concerns. He also emailed me all the information on the flight and tickets. I’m very impressed with his ability to get everything I needed done. Thank you so much Anton.

May 22, 2025
Unprompted review
First Fly Travel logo

Reply from First Fly Travel

We truly appreciate your feedback! Our commitment is always to deliver outstanding service and ensure a smooth travel experience. – Shon Carter

Rated 5 out of 5 stars

REFUNDED A “NONREFUNDABLE” TICKET

I have a friend traveling from Central America to Brazil round trip. The return trip routed him to Houston for a BRIEF 4 or so hour stop over. He was not clearing immigration. He was not leaving the secured area of the airport. Well, wonder of wonders, he needed $200.00 to apply for a “transit” visa?!?! 23 yrs old, steady job, college degree, and is DENIED a transit visa. $2,800.00 “non-refundable” plane tickets. I rebooked his flights and Bunny asked, as he worked, why I was rebooking. After the rebook, he asked me to hold the line. He then came back on the line and told me that because of the visa situation, they were going to approach the airline and attempt to get me a refund. That was about three weeks ago. Today, I got the phone call from him and the refund was approved. I should have it within 7 to 10 days. This was absolutely top-notch service and it did not even occur to me to ask for a refund because we all know how airlines are with an economy class ticket that’s nonrefundable. Well Bunny worked his magic and I got the money back. Cannot say enough. Definitely worth using this service. 10 stars!

May 19, 2025
Unprompted review
First Fly Travel logo

Reply from First Fly Travel

We truly appreciate your feedback! Our commitment is always to deliver outstanding service and ensure a smooth travel experience. – Shon Carter

Rated 5 out of 5 stars

jack was super amazing he helped me…

jack was super amazing he helped me with a mistake that was my fault. i am forever grateful

May 20, 2025
Unprompted review
First Fly Travel logo

Reply from First Fly Travel

We truly appreciate your feedback! Our commitment is always to deliver outstanding service and ensure a smooth travel experience. – Shon Carter

Rated 5 out of 5 stars

jack was extremely helpful and…

jack was extremely helpful and passionate . i am very grateful

May 20, 2025
Unprompted review
First Fly Travel logo

Reply from First Fly Travel

We truly appreciate your feedback! Our commitment is always to deliver outstanding service and ensure a smooth travel experience. – Shon Carter

Rated 5 out of 5 stars

Anton was very helpful in solving my…

Anton was very helpful in solving my issues. I appreciate all he did for me.

May 20, 2025
Unprompted review
First Fly Travel logo

Reply from First Fly Travel

We truly appreciate your feedback! Our commitment is always to deliver outstanding service and ensure a smooth travel experience. – Shon Carter

Rated 5 out of 5 stars

Your Representative Grace

Your Representative Grace was extremely helpful and efficient.

May 20, 2025
Unprompted review
First Fly Travel logo

Reply from First Fly Travel

We truly appreciate your feedback! Our commitment is always to deliver outstanding service and ensure a smooth travel experience. – Shon Carter

Rated 5 out of 5 stars

John...was si helpful on a stressful…

John...was so helpful on a stressful travel day! Thank you John for being the calm in the storm...literally a tornado by DIA!...Me = )

May 17, 2025
Unprompted review
First Fly Travel logo

Reply from First Fly Travel

We truly appreciate your feedback! Our commitment is always to deliver outstanding service and ensure a smooth travel experience. – Shon Carter

Rated 5 out of 5 stars

Jason represented Delta well

Jason was very patient with me and took the time to explain things in detail. He stayed on the phone with me until I was comfortable, and completed my reservation. I'm so grateful for his professionalism.

May 19, 2025
Unprompted review
First Fly Travel logo

Reply from First Fly Travel

We truly appreciate your feedback! Our commitment is always to deliver outstanding service and ensure a smooth travel experience. – Shon Carter

Rated 5 out of 5 stars

We was awesome helped me and my family…

We was awesome helped me and my family out when I was in need to see my father

May 18, 2025
Unprompted review
First Fly Travel logo

Reply from First Fly Travel

We truly appreciate your feedback! Our commitment is always to deliver outstanding service and ensure a smooth travel experience. – Shon Carter

Rated 5 out of 5 stars

Anton was very helpful

Anton was very helpful changing our flight.

May 18, 2025
Unprompted review
First Fly Travel logo

Reply from First Fly Travel

We truly appreciate your feedback! Our commitment is always to deliver outstanding service and ensure a smooth travel experience. – Shon Carter

Rated 5 out of 5 stars

Albert is competent and recommendable .

Albert is competent, patient and respectful, he attended patiently to me and solved my problem. I recommend him to FFT and any company as a good staff .

May 18, 2025
Unprompted review
First Fly Travel logo

Reply from First Fly Travel

We truly appreciate your feedback! Our commitment is always to deliver outstanding service and ensure a smooth travel experience. – Shon Carter

Rated 5 out of 5 stars

Grace was amazing

Grace was amazing. Thanks so much

May 18, 2025
Unprompted review
First Fly Travel logo

Reply from First Fly Travel

We truly appreciate your feedback! Our commitment is always to deliver outstanding service and ensure a smooth travel experience. – Shon Carter

Rated 5 out of 5 stars

Steve is fantastic

Steve is fantastic. He helped me by working on a downgrade. His efforts are likely the best I've ever encountered with any airline!!

May 17, 2025
Unprompted review
First Fly Travel logo

Reply from First Fly Travel

We truly appreciate your feedback! Our commitment is always to deliver outstanding service and ensure a smooth travel experience. – Shon Carter

Rated 5 out of 5 stars

Anton was helpful and am satisfied

May 17, 2025
Unprompted review
First Fly Travel logo

Reply from First Fly Travel

We truly appreciate your feedback! Our commitment is always to deliver outstanding service and ensure a smooth travel experience. – Shon Carter

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