First In The Door Reviews 17

TrustScore 4.5 out of 5

4.5

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Company details

  1. Media Company

Written by the company

We believe in a smarter way to buy your home, for everyone...one which starts and ends with speaking to the right people, to get the right advice. First In The Door is an online advisor platform helping home movers with their property search and buying journey. We make it easy to find, compare and connect with expert buying agents.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

17 reviews

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Rated 5 out of 5 stars

Extremely helpful and responsive

Claire at First in the Door was extremely helpful and responsive, reaching out as soon as we made the enquiry through the website. After introducing us to an agent who was ultimately unable to assist, she got back in touch with another option. She was also able to give us more insight into the buying agent process - highly recommend (and not just for multi-million pound budgets).

November 14, 2025
Unprompted review
Rated 5 out of 5 stars

Good website

I had not considered using a buying agent before as the budget for my move is fairly modest. However, I was encouraged to explore this option further by the clearly presented information on the First in the Door website and their helpful buying guides. I also appreciated a personal call from Claire who took time to discuss my situation and to put me in touch with a recommended agent. It is early days in planning my next move and so I do not know yet whether I will go down this route but the guidance provided will certainly help me to make an informed decision.

October 7, 2025
Unprompted review
Rated 5 out of 5 stars

Very helpful, expert advice

Claire at First In The Door was extremely helpful and easy to talk to. The information she gave me was clear and appropriate and within days of talking to her I received a call from a buying agent she had contacted and recommended. Although we didn't need to use the buying agent in the end, I'd definitely recommend First in the Door for helping to find a local buying agent.

June 25, 2025
Rated 5 out of 5 stars

We had been searching for a property…

We had been searching for a property for a while and knew we needed a sharper, more focused approach. First In The Door was a game-changer. They gave us invaluable guidance and curated a list of three buying agents for us to interview. Each agent was not only highly professional but also incredibly empathetic. The service from First In The Door was outstanding and they were was easy to communicate with throughout the process.

August 1, 2025
Unprompted review
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Reply from First In The Door

Thanks, Jeremy, for taking the time to provide your feedback.  We're delighted you found our service helpful and that you appreciated the insight from the agents.  We wish you every success with your next purchase. 

Best wishes, The Team @ First In The Door

Rated 5 out of 5 stars

Great support and service

Claire introduced us to some well matched property agents for us to chat with and choose the right one for us . Her ongoing support was very helpful.

September 1, 2025
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Reply from First In The Door

Many thanks M. It was a pleasure speaking to you both. We are pleased you've found an agent to help with your search and wish you the best of luck!

Best wishes, The Team @ First In The Door

Rated 5 out of 5 stars

Huge tine and money saver

Moving to a completely new area with no local knowledge at all is a daunting experience. First in the Door put us in touch with an excellent buying agent who really knew their stuff and instilled confidence from the start. A huge time and money saver and not just for people with millions to spend.

June 20, 2025
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Reply from First In The Door

Pleased to hear everything is progressing so quickly for you Annie! Best wishes, The Team at First In The Door

Rated 5 out of 5 stars

Great experience

First In The Door made the process so much easier. They connected me with a fantastic local agent who really listened to what I needed and went above and beyond to help me get the complete information. Super responsive, friendly, and genuinely helpful throughout. Highly recommend if you want expert support without the stress!

June 10, 2025
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Reply from First In The Door

Thanks so much Swati, glad to hear we were of help. Wishing you and your family the very best in your new home!

Best wishes, The team at First In The Door.

Rated 5 out of 5 stars

Great service and support from First in the Door

We were looking to purchase a family home in Hampstead. We'd spent time looking on RightMove and had viewed a couple of properties through local estate agents but we couldn't find anything suitable, although we were assured our budget was reasonable for our brief. Looking at what was available online, it felt that the properties available were not great value for money - very expensive and not as great quality or liveable. We felt that there must be lots of amazing properties in Hampstead and maybe they were changing hands before they got to market - so we realised we needed a suitable buying agent. But we didn’t really know how to find a good one.

A friend recommended we use First In The Door. Claire understood our situation and listened to our brief. She made introductions to a few agents who were really knowledgeable, particularly in the Hampstead and surrounding areas.
It helped us to narrow down our search and to proceed more confidently.

Thank you Claire and First in the Door!

November 22, 2024
Rated 5 out of 5 stars

5 star experience

My husband and i reached out to Claire as her company seemed to align with exactly our needs. She promptly reached out and put us in touch with agents almost immediately. She was kind and took the time to listen to what we were looking for in a home and got to know me on a personal level as well. Highly recommend! Thank you Claire

April 2, 2025
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Reply from First In The Door

Thanks so much for the kind review Meaghan.  We are really pleased to help and we wish you the very best of luck with your property search! 

The Team at First In The Door

Rated 5 out of 5 stars

Highly recommended

Claire was incredibly helpful to listen to our needs and give us tailored recommendations on which sellers agent to work with. She took the time to understand our motivations and the right type of advice and experience we needed to find the home of our dreams. Cant thank her enough!

March 6, 2025
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Reply from First In The Door

Many thanks for the feedback Alex.  We hope your property journey is going well and we are here if you need us.  Best of luck with it all! 

The Team at First In The Door

Rated 5 out of 5 stars

Introduction to world of buying agents

So far- and this is start of process for us , it has been very positive and Claire has been very responsive and professional. The article in the FT weekend triggered my interest in the idea of a buying agent . Hoping it has a happy and successful outcome .

August 5, 2024
Rated 5 out of 5 stars

I wanted to buy a holiday home in…

I wanted to buy a holiday home in Brighton or Hove, as I have recently sold my holiday home in Spain. I live in Yorkshire so it’s difficult to view properties and I don’t know the area very well. I found First In the Door and sent a message to ask for help. The agent got in touch promptly. She has been very helpful so far, and I’m coming down for viewings next month. First in the Door followed up promptly too to make sure I was happy.
This is a great service for buyers who need help in an unfamiliar area.

July 7, 2024
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Reply from First In The Door

Thanks for the lovely review, Valerie, and we are pleased that Lisa at Brighton Property Hunter is now helping you with your search. Best of luck finding your holiday home on the South Coast! The Team at First In The Door

Rated 5 out of 5 stars

We were looking for a buyer's agent

We were looking for a buyer's agent for Eastbourne and Brighton, sending out feelers by email. Claire replied very quickly, then phoned us the next day for a conversation. It was reassuring to chat to her and have her recommend agents.

July 1, 2024
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Reply from First In The Door

Thank you Katherine for the lovely review. We were pleased to chat and correspond with you about your move to Brighton. Exciting times and best of luck with your property purchase! The Team at First In The Door

Rated 5 out of 5 stars

Great experience using First In The Door!

Having spent several months unsuccessfully looking for a house in the country, my husband I decided to try a buying agent and I contacted a couple, including First In The Door. I had previously assumed these were only for mega-rich people wanting mansions and was impressed by how easy it was to find buying agents who fitted our budget and search criteria.

I contacted Property Potential Surrey through the messaging system and received a prompt call back. Jen and Maranda are lovely, positive, knowledgeable people, who were very helpful with our search – this included taking us on a ‘drive around’, showing us different areas which we hadn't previously considered.

As we hadn't used a buying agent before, it was reassuring to find a service which vets the agents for you. The platform is quick and easy to use and the calibre of the agents is very high; we like that you can read unbiased consumer reviews for each advisor. First In The Door followed up to check in with us and answer any questions we had.

We would certainly recommend using a buying agent to help you find your dream home.

February 12, 2024
Unprompted review
First In The Door logo

Reply from First In The Door

Thanks so much for sharing your feedback, we are delighted you had a great experience! Best of luck with the move... The Team at First In The Door

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