First Light Optics Ltd Reviews 

Absolutely fantastic service and quality! I’ve brought both my ZWO Seestar S50 and S50 Pro from there (ordered online), customer support is always incredibly helpful and responsive!

Ordered a small sheet of Baader Astrosolar safety film at a competitive price, used Apple pay on website, product was in my hand 25 hours later delivered Royal Mail signed for. Great service will use again.

I never cease to be amazed by the staff, thanks Ann and Alex,and all at First Light Optics. Nothing is too much trouble but if trouble arises it is generally,as in my case self inflicted,not the fault of staff. This is why I continue to return time and time again. From browsing the website to order to dispatch, not only top quality merchandise but top quality customer service and speedy courier delivery. Get the best shop FLO.

They've been my one stop shop since other suppliers disappointed.
Always fast to respond, all good quality goods and quick response to emails.
I recommend them.

I just ordered some accessories from flo and I'm really not happy!! I now need a better job so I can earn more money and buy more stuff 😅 but as per usual great service, quick delivery and exactually what I ordered in perfect condition, wish id found this site sooner.. highly recommended

Gave great advice on a tripod upgrade.
Ordered said tripod Friday lunchtime, tripod arrived Saturday morning. Fantastic service and delivery, just need the clouds to clear now!

Thank you for being pretty much the only company in the South West supplying eclipse glasses.
After the news article ran in Devon Live, thousands of people descended on your warehouse for collection. Although Marsh Barton was understandably gridlocked, I just wanted to take a moment to praise you for how you handled what must have been an incredibly unexpected last-minute rush.
As a small company who probably never expected to deal with anything on that scale, you went above and beyond. You were sensible and responsive, answering customers by email and phone, keeping the website updated, selling quickly both inside and outside the shop, and most importantly not capitalising on the demand by pushing up prices.
You managed expectations with a sensible maximum per person, did your best to keep the long queues bearable, brought in additional resources to help direct traffic, and somehow managed the situation as best you could despite being on a dead-end road!
The general public will always be… well, the general public 😂, but I genuinely felt your efforts deserved recognition.
Thank you for going above and beyond when you were suddenly faced with thousands of people. 👏🏼👏🏼
You can now go back to your quieter lives!

Another brilliant order! My husband placed an order with FLO on Monday evening and it was delivered today (Thursday). Everything was packed really well and it arrived within 24 hours of dispatch. Will recommend and shop again, thank you!

Had a large pre-retirement list of equipment and accessories which I checked and sourced entirely through FLO over several weeks.
Outstanding service.
My endless email queries answered promptly, patiently and intelligently. All goods properly packed and delivered swiftly.
Many thanks to FLO employees Chris, Alex, Lee & Ian for their help and advice - and also the guys at the warehouse whose names I did not know, who were equally professional and helpful. Cheers all, I'll be back - Spike

Consistently great and friendly service over a couple decades of purchasing. Frequently going above and beyond the call of duty to win your life-long loyalty.

Great company to deal with , everything i ordered arrived promptly and well packaged …quick response also to emails and queries…
All i have to do now is get to grips with my new telescope !
Would recommend this company

First off I am an amateur-amateur astronomer who would like to do better!
A couple of minor disasters over the years left me with a less than safe tripod!
I looked a first light's website and found it really very easy to use, so I made an enquiry and very quickly Chris came back to me with information on which I asked for more information. The reply was fast and gave me the answer I was looking for so I bought my tripod which arrived quickly as promised well packaged in first class condition!
I've been more than pleased with my experience with FLO and hope to be returning with more orders as my experience grows! I can definitely recommend this company!
Thanks Chris and First Light for the help and positive experience!

Fantastic company with great customer service. Would recommend without hesitation.

I bought an 8" dobsonian telescope from this company and cheshire collimation tool from this company. From start to finish they were superb. I asked some questions and they responded very quickly. I had questuins regarding further purchases and rather than getting more money out of me, advised me that the other purchase wasnt nesessary. The order arrived on the 2nd day after purchase. Incredible experience and my go too now for everything astronomy related.

Super Company no sales pressure just proper technical advice; ordered my telescope

Nothing was too much trouble after having problems with a battery inside a unit. Unit was still in warranty. Very responsive via email and got a new battery in two days. I probably wouldn't use anyone else.

Excellent customer service. I bought a Dobsonian telescope from this company about a month ago. It came really fast and was very impressive.

I accidentally knocked the telescope over onto carpet which cracked a small plastic part. I contacted them over email asking to buy a replacement part. The customer support (Alex) was very kind and got in contact with the brand Bressier and arranged to have them ship me a new part completely free. I have the part now a week later and my telescope is good as new.

Very happy with this company especially considering it was an error on my part, not theirs, and they still helped me fix it. I will definitely be buying from them again if I want more equipment.

Thank you!!

I placed an order for a Sky-Watcher telescope that was clearly listed as in stock on their website. After taking full payment, they went completely silent. Only when I followed up did they casually inform me that the item had actually been discontinued — something they should have known and disclosed before accepting my money.

There was no apology, no responsibility taken, and no proactive communication. Instead, they waited for me to chase them, then offered to sell the same components separately at a higher price. Absolutely unacceptable.

A company claiming to be professional should at least keep their listings accurate and inform customers immediately when an order cannot be fulfilled. This experience has been frustrating, disappointing, and a complete waste of time.

I would strongly advise others to think twice before ordering from them.

Excellent company. I have bought a lot of astronomy equipment from them over the years. They are reliable,efficient and provide an excellent service. They give helpful advice and generally go above and beyond what could reasonably be expected

My parcel worth iver 500pound was taken to the totally wrong addreds ans now even tho they have admitted o have not recievzd it,they are making me wait and wait its been 4 daysvsince they lost my parcel..also customer service is horrible..theres no phone number to call and emails get left un answered

Avoid this company
Avoid any company that sells high value items but doesnt have a customer service number to phone

Edit

The company tried to force a replacement on me .it was only after i contacted trading standards and i told the company that trading standards said they cant force a replacement

Only then was a refund issued ...the companys response is a lie saying it was a no fuss refund....AVOID THIS COMPANY.
AVOID THIS COMPANY I TRIED TO ASK A QUESTION SO I CAN ORDER ANITHER TELESCOPE AFTER THERE LAST MESS UP AND THZ COMPANY TOLD ME THEY WONT TAKE MY ORDER BECAUSE I LEFT A NEGATIVE REVIEW

DELAY IN UPDATE DUE TO PERSONAL MATTERS

REPORTED TO TRADIN STANDARDS AND EMAILS SHARED WITH RELEVENT PEOPLE