FirstMortgage Reviews 

34,025
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 4,736 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for being extremely helpful, friendly, and always available to answer any questions along the way. Many consumers note that the entire mortgage process is kept very straightforward, smooth, and remarkably stress-free from start to finish. Reviewers also highlight the exceptional communication and consistently quick response times provided throughout their house-buying journey. First-time buyers particularly appreciate the clear guidance, patient explanations, and expert advice that make complex procedures much easier to understand. People consistently recommend these reliable advisors for delivering wonderful service and successfully securing the best possible deals.

What people talk about most

Staff

Customers consistently note positive experiences with staff, describing them as extremely helpful,... See more

Service

Customers report overwhelmingly positive experiences with the mortgage advisory service. Reviewers frequently... See more

Customer service

Consumers find customer service to be positive and deeply supportive throughout the entire application... See more

User experience

People report positive experiences with user experience, finding the process straightforward, stress-free,... See more

Response time

Users describe positive interactions with response time, consistently noting that communication is prompt and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very positive experience again for our remortgage. Nothing too much trouble and always on hand to answer questions. Thanks to Lawrie and Megan for all their work in getting us the best deal and keepin... See more

Rated 5 out of 5 stars

Paul and David helped us with our new mortgage for our home move. Process was very straight forward and fuss free. Really handy to be able to upload documents online to save having to take physical co... See more

Rated 5 out of 5 stars

From the beginning First Mortgage were brilliant. As a first time buyer,I was extremely overwhlemed by everything until I spoke to Kayleigh and Jae. Both made everything super simple and really he... See more

Rated 5 out of 5 stars

Abby and Sharon at the Musselburgh branch went above and beyond getting my mortgage over the line, they were in contact with me the whole time and I really felt they were working to get me the best p... See more


Company details

  1. Mortgage Broker
  2. Income Protection Insurance Company
  3. Life Insurance Agency
  4. Personal Insurance Company

About FirstMortgage

Written by the company

At First Mortgage, we believe mortgage advice should feel personal, not transactional.

For over 25 years, we've helped people make confident decisions about their homes with fee-free, impartial mortgage advice. Whether you're buying your first home, moving, remortgaging or exploring buy-to-let options, you'll have dedicated experts by your side every step of the way.

With access to over 10,000 mortgage products and smart technology that helps us search the market quickly and thoroughly, we focus on finding the option that's right for you and your circumstances. No jargon. No pressure. Just clear advice from people who take the time to understand your goals.

And because we're here for more than a single transaction, our support doesn't stop once the paperwork is complete. We're here with you through every move, milestone and moment of your homeownership journey.

Our advice is always free, and it's backed by our Mortgage Promise. If you receive a better mortgage offer elsewhere than the one issued by the lender we recommended and applied to on your behalf, we'll pay you £500.

First Mortgage. Here for you.

Free Mortgage Advice

Written by the company

First Mortgage are one of the UK’s longest established mortgage brokers and have been providing free impartial mortgage advice for over 25 years. To experience our award-winning service for yourself, please get in touch!

'Best in Market' Mortgage Promise

With over 10,000 mortgages available, we find the right one for you, guaranteed!

With over 10,000 mortgages available, we find the right one for you, guaranteed!
Our promise is simple: should you be offered a better like for like mortgage elsewhere, which is available to both intermediaries and direct customers, we’ll immediately match this, while at the same time paying a generous £500 towards your home buying legal fees. This offer is tangible proof of our commitment to complete customer care. Of course, we don’t intend making it easy for you to collect with our expert advisors committed to finding the very best deal for you from an unbeatable whole of market range of mortgages!

Contact info

5.0

Excellent

TrustScore 5 out of 5

34K reviews

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Replied to 6% of negative reviews

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5.0

All reviews

(34,025)

4,485 reviews in the last 12 months

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Rated 5 out of 5 stars

First Mortgages Rocks

Brilliant service. Callum was very knowledgeable and helped me through every step of the process, he even had wee hints that I would have never known about without him! He was super calm and answered all my questions, the whole process become stress free. Thank you so much!

July 14, 2026
Unprompted review
Rated 5 out of 5 stars

Very happy with the service I received

Very happy with the service I received. All the staff are very helpful especially Marc Smith and Sue Hanlon who I dealt with.

Very good communication and very knowledgable. I will be recommending them to friends and family.

August 24, 2026
Unprompted review
Rated 5 out of 5 stars

First Mortgage Aberdeen

First Mortgage Aberdeen

Staci was absolutely first class in helping me reviewed my finances and put me in the best place for house hunting and applying for a mortgage. She was available to help at any stage in the process and made sure buying my first property was simple and easy. She did a great job and I’d recommend Staci and First Mortgage to anyone else.

July 28, 2026
Unprompted review
Rated 5 out of 5 stars

First Mortgage experience

Staci and Katerina have been a huge help during our mortgage process. Everything was handled with care as they helped us find the right deal, and the whole thing was very quick and seamless. Also, if we had any questions along the way they were answered very promptly, no faults.
Thank you

August 24, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing service from Mark & Hayley

Amazing service from Mark, getting out mortgage and insurance was the easiest part of the whole buying process as Mark and Hayley handled it’s all.
They responded to email in minutes and nothing was ever a problem.
Thank you all at the Dunston branch too

August 21, 2026
Unprompted review
Rated 5 out of 5 stars

We had a great experience with Lawrie…

We had a great experience with Lawrie and Megan throughout our mortgage process. They were both professional, responsive and extremely helpful, especially when dealing with a few delays and complications along the way. They kept us updated, followed things up promptly and helped make the whole process much less stressful. We’ve now completed successfully and would definitely recommend them to anyone looking for a mortgage broker.

August 21, 2026
Unprompted review
Rated 5 out of 5 stars

Great Support

Fraser and Jay at FirstMortgage were great to work with during the whole process! It made the whole process very stress-free. They always took the time to talk through options with me, advise on properties and answer any questions I had, with my best interests in mind.

July 15, 2026
Unprompted review
Rated 5 out of 5 stars

I am very happy with the service that…

I am very happy with the service that FirstMortgage has provided!! Fraser and Scott had helped and guided my whenever required and helped me complete my application without any issues till the end!! Would surely recommend them for anyone looking for a hassle free mortgage process!!

August 24, 2026
Unprompted review
Rated 5 out of 5 stars

Abby and Sharon at the Musselburgh…

Abby and Sharon at the Musselburgh branch went above and beyond getting my mortgage over the line, they were in contact with me the whole time and I really felt they were working to get me the best possible product that I could.
Extremely happy with the service they provided and can't wait to get moved into our new home.

August 24, 2026
Unprompted review
Rated 5 out of 5 stars

Suzanne was extremely helpful

Suzanne was extremely helpful. She has helped us before with our remortgages and this time was no different. Extremely efficient and kept us updated until the mortgage offer was issued. Kris was very helpful obtaining updates from the bank in Suzanne’s absence and checking the mortgage offer was as expected. Thank you both!

July 17, 2026
Unprompted review
Rated 5 out of 5 stars

Couldn’t have made the home buying process any easier!

Absolutely brilliant experience with FirstMortgage from start to finish. Extremely helpful and couldn’t have made applying for a mortgage any easier.
Morgan at the Kirkcaldy branch was our advisor and was very friendly and helpful, making us feel very assured throughout the process. Since our initial appointment Nicole has been our main contact as our client relationship manager, who has also been brilliant with making sure we had all our documents and paperwork submitted correctly, making the whole process so straightforward.
We’ve just had our Mortgage offer finalised and on our first home and couldn’t have done it without your help!
Thank you! 😊

August 21, 2026
Unprompted review
Rated 5 out of 5 stars

Our mortgage deal was due to be renewed…

Our mortgage deal was due to be renewed and gave first mortgages a call very simple and straightforward on the process and with in a few days we had a new deal in place excellent service from them would certainly recommend them very helpful and pleasant to deal with

July 24, 2026
Unprompted review
Rated 5 out of 5 stars

Re Mortgaging

Lawrie and Megan made the process of re mortgaging our property seamless. They provided us with all the information we needed to make the right choice for our situation. I am very happy with the service provided.

April 9, 2026
Unprompted review
Rated 5 out of 5 stars

We had such a wonderful experience with Kenny, Kirsty and leith team.

We had such a wonderful experience with the team at the Leith branch. Everyone was incredibly friendly, welcoming, professional and helpful throughout, and we genuinely felt well looked after from start to finish.

A special thank you to Kenny Mantle and Kirsty Hume for their outstanding support, patience and guidance. They made the whole process feel smooth and stress-free, and we really appreciated the time and effort they put in to help us.

We’d also like to say a huge thank you to all the team members at the Leith branch.
We’re extremely grateful for all your help and would happily recommend the Leith branch to anyone. Thank you again to Kenny, Kirsty and the entire team for such a positive experience!

July 22, 2026
Unprompted review
Rated 5 out of 5 stars

Very good service

Very attentive and thorough service from Marica and Stuart. My second time using First Mortgage Tollcross and would use them again

August 24, 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely brilliant company

Marc Smith at First Mortgage was absolutely brilliant. I couldn't have got a mortgage without him. I'm a first time buyer with a slightly complicated income and a few credit hiccups in the past. I was also buying at auction! He managed to get me a mortgage with Barclays, and my dream of owning my own home finally came true! Mortgage application to acceptance was 13 days, and I completed purchase in 56 days. Honestly, I can't recommend this company enough! I did it all over the phone and email, so it was really easy too. 100% excellent!

June 16, 2026
Unprompted review
Rated 5 out of 5 stars

First Time Buyers - Edinburgh

My partner and I have received excellent service from First Mortgage throughout our house-buying journey.

As first-time buyers, we initially found the mortgage process quite daunting. However, everything was explained to us carefully, clearly and in a way that was easy to understand. This made us feel much more confident and supported throughout the process.

Liam and Giustino, with whom we have had most of our contact, have both been fantastic. Liam took the time to explain each stage of the mortgage process and made everything clear and understandable. Giustino has also been extremely helpful and efficient in handling the paperwork and supporting us with the required documents.

We are very grateful to them both for their help and would confidently recommend First Mortgage to anyone looking for support with buying a home, especially first-time buyers.

August 23, 2026
Unprompted review

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