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Firstpoint Logistics Reviews 334

TrustScore 5 out of 5

5.0

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Rated 5 out of 5 stars

Chris, Duncan, Liz, Dan and Patsy have done fantastic work for me since their inception. I've never been let down by them on any occasion, which in an industry like theirs says an awful lot. I'll... See more

Company replied

Rated 5 out of 5 stars

We use Firspoint Logistics for both local and international shipments and I can't fault them in any way. Dan and the team treat every job with professionalism and high priority. Dan has been amazing,... See more

Company replied

Rated 5 out of 5 stars

Professional logistics company. I usually deal with Dan who is always happy to help and look for best shipping option for me. He always ensure everything is sorted before goods are collected. Help... See more

Company replied

Rated 5 out of 5 stars

What a fantastic service from first point logistics. This company have enabled us to effectively maintain and run our business efficiently by carrying out every logistic service we have needed. We fin... See more

Company replied

Company details

  1. Freight Forwarding Service
  2. Business to Business Service
  3. Courier and Delivery Service
  4. Courier Service
  5. Logistics Service
  6. Shipping Company

About Firstpoint Logistics

Written by the company

Firstpoint Logistics: Learn why businesses that choose us, stay with us

Choosing a logistics provider is easy. Finding one you can rely on long term is much harder.

At Firstpoint Logistics, we build partnerships that last. Businesses choose us for our expertise, service and technology, but they stay because we consistently deliver reliability, transparency and control across their supply chain.

We provide a complete logistics solution across road, air and sea freight, supported by our carefully developed network of service partners and our proprietary logistics platform, Onepoint. This allows us to manage every shipment with precision while giving our customers full visibility of their deliveries.

Logistics powered by our own technology

Modern logistics demands more than simply moving freight from A to B. Businesses need real-time information, proactive communication and complete confidence in their supply chain.

That is why we have developed our own technology platform, Onepoint.

Through Onepoint, customers benefit from real-time tracking, live ETAs, instant proof of delivery and proactive shipment notifications. Combined with advanced geo-fence tracking, this provides complete visibility of freight movements and allows businesses to make faster, better-informed decisions.

Technology provides the transparency. Our operations team ensures everything runs smoothly behind the scenes.

Built around service and expertise

Technology is only part of the solution. Logistics still relies on experienced people who understand the detail.

Our team combines decades of industry experience with a proactive service approach. Customers have direct access to logistics experts who understand their industry, their requirements and the importance of delivering on time.

Support is available 24 hours a day from real people who are focused on solving problems before they become issues.

Why businesses stay with Firstpoint

  • One dedicated logistics partner for all delivery requirements
  • Real-time tracking, live ETAs and instant proof of delivery
  • Complete visibility through the Onepoint logistics platform
  • Access to a partner fleet of more than 80,000 vehicles
  • 24/7 support from experienced logistics specialists
  • BIFA-trained experts who understand complex logistics requirements
  • Proactive communication and reliable delivery performance

Our vision

Our vision is to shape the future of logistics through a smarter delivery network that combines innovative technology with experienced logistics professionals.

By bringing together powerful technology, a trusted partner network and a highly experienced team, we help businesses move goods around the world with confidence.

And that is why businesses that choose Firstpoint stay with us.


Contact info

Firstpoint Logistics

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5.0

Excellent

TrustScore 5 out of 5

334 reviews

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Rated 5 out of 5 stars

Great, reliable company!

I’d not engaged a logistics firm for before, having only used standard ‘person with a van’ type companies with ranging standard of service. How I wish I’d known about First Point before!

The entire process was so smooth and I was kept informed throughout the pick up and delivery which was reassuring. I’d definitely use them again, without a doubt, they were so professional with a personal touch that made me feel valued as customer.

March 9, 2021
Unprompted review
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Reply from Firstpoint Logistics

this is great to hear Anna so glad we were able to help and thank you for taking the time to leave a review

Rated 5 out of 5 stars

Quick

Quick, friendly and professional

March 9, 2021
Unprompted review
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Reply from Firstpoint Logistics

Thanks for leaving us such a great review

Rated 5 out of 5 stars

They make my life easy!

We use First Point logistics on a very regular basis. Local deliveries or exports, they have everything to suit what we need! If I need to speak to someone they are always available on the phone. Should we ever have an issue (which unfortunately does happen in transport - contrary to belief) they are on the ball straight away to support me and my customer where possible. We will continue to use First point logistics not just because their price is good but because their service is even better! Thank you team!

March 3, 2021
Unprompted review
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Reply from Firstpoint Logistics

Hey Ryan, massive thanks for taking the time to write this review deeply appreciated and thanks for the regular business

Rated 5 out of 5 stars

Great service

Great service, really efficient! Thanks to the team for helping us with our needs

March 2, 2021
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Reply from Firstpoint Logistics

thanks for the review much appreciated

Rated 5 out of 5 stars

1Happy customer

Firstpoint logistics was by far the best service I've had with making sure my parcels arrived on time with no issues 5 stars all the way

March 2, 2021
Unprompted review
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Reply from Firstpoint Logistics

so nice to get such positive feedback - thanks Gary please shop again!

Rated 5 out of 5 stars

Great service and communications

Great service and communications. Website very user friendly.

February 26, 2021
Unprompted review
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Reply from Firstpoint Logistics

Thanks Andrew we really appreciate your feedback. It is always a real pleasure working with you and the team.

Rated 5 out of 5 stars

Fab service

First Point are always easy to use, very helpful and will contact me in case of any problems

February 25, 2021
Unprompted review
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Reply from Firstpoint Logistics

Thank you so much for the review its deeply appreciated

Rated 5 out of 5 stars

A personal regard to Patzy

A personal regard to Patzy, she has gone above and beyond on many occasions.

February 24, 2021
Unprompted review
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Reply from Firstpoint Logistics

she's a good egg that Patzy! thanks for the review appreciated

Rated 5 out of 5 stars

Great service from these guys

Great service from these guys. On time quick delivery. Very helpful and couldn't do enough to help me. I will definitely be recommending them to others and using them again myself in the future. Thanks.

February 24, 2021
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Reply from Firstpoint Logistics

thank you for the review Lisa we're so glad we were able to help

Rated 5 out of 5 stars

Chris

Chris, Duncan, Liz, Dan and Patsy have done fantastic work for me since their inception. I've never been let down by them on any occasion, which in an industry like theirs says an awful lot. I'll recommend them to any and all that ask, and I'll be using them for as long as I have domestic and international shipments.

February 24, 2021
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Reply from Firstpoint Logistics

thanks Tony, appreciate this, always a pleasure.

Rated 5 out of 5 stars

Excellent. Trustworthy

Excellent service. It is very hard to find a logistics company who do what they say they will. Now I have this service, I will not be moving to anyone else.

February 24, 2021
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Reply from Firstpoint Logistics

thanks Jess it was a pleasure to deliver for you please do not hesitate to shout us again when needed!

Rated 5 out of 5 stars

Very friendly and professional from…

Very friendly and professional from first contact and throughout. Highly recommended.

February 24, 2021
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Reply from Firstpoint Logistics

thanks for the review, we work so hard on the customer journey so great to hear such feedback

Rated 5 out of 5 stars

Worked with Firstpoint Logistics on the…

Worked with Firstpoint Logistics on the delivery of over 70 orders in December, each one arrived without a hitch, could not recommend enough. Also the customer service was brilliant too.

February 24, 2021
Firstpoint Logistics logo

Reply from Firstpoint Logistics

Thanks Michelle, this was a great project to be involved in, glad it went perfectly well please don't hesitate to call us again

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