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Firsty Reviews 273

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TrustScore 4 out of 5

4.1

Phone and Internet Service
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Review summary

Created with AI, based on recent reviews

Reviewers had a great experience with this company. Customers frequently praise the exceptional customer service, highlighting the quick responses and helpfulness of the support team in resolving issues. Many people find the app easy to use and appreciate the convenience of instant mobile data access, especially while traveling. The pricing is often seen as competitive, with many users valuing the affordable paid plans and the useful free option. However, some people were dissatisfied with the service, experiencing problems with eSIM connectivity and slow data speeds, particularly with the free tier. A few other people also felt that the registration process could be smoother and that the app occasionally had bugs or technical issues.

What people talk about most

Service

Customers consistently note ambiguous experiences with service. While many reviewers are happy with the... See more

User experience

Reviewers highlight positive aspects of user experience, frequently praising the app's ease of use and simple... See more

Customer service

People report positive experiences with customer service. Many customers praise the support team for being... See more

Price

Users describe ambiguous interactions with price. Many customers praise the competitive and affordable... See more

Application

Customers had ambiguous experiences with the app. Many reviewers praised its ease of use, quick setup, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Had problems setting up the eSIM as it wouldn't connect to a network. AI bot chat was pretty good, but it wasn't able to resolve my issue. I was transferred to a real person - Julia - who was able to... See more

Rated 4 out of 5 stars

This isn't a review of the working service but of how support works. I wasted quite a bit of time with Firstly's AI bot that seemed convincing to begin with and seemed to even read uploaded phone co... See more

Rated 4 out of 5 stars

I’m currently using Firsty while in Turkey, and it’s been a fantastic experience. My UK provider, Vodafone, was charging £7.00 per day for roaming – instead, I disabled my SIM at the airport an... See more

Rated 4 out of 5 stars

The rate is based on here and now. Quick help and solution. Take care that you know how to use the application before making a trip. The backup is 24/7 a serious must when you're alone in a place with... See more

Company details

  1. Phone and Internet Service

Written by the company

At Firsty, we believe mobile data should be fair, easy, and accessible for everyone. Our global eSIM automatically connects you to the best available network in over 160 countries – no need to switch eSIMs or buy expensive bundles. With Firsty Free, you get a basic data connection at no cost. Need faster speeds? Upgrade for high-speed internet starting at just €1.00/day. No contracts, no hidden fees – just seamless global connectivity. Your phone number stays the same, and your data never expires. Stay connected anywhere, anytime.

Contact info

4.1

Great

TrustScore 4 out of 5

273 reviews

5-star
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1-star

Replied to 37% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 1 out of 5 stars

Support is horrible on this app

Support is horrible on this app. Not responsive at all

August 12, 2025
Unprompted review
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Reply from Firsty

Hi Jamil, sorry to hear about your experience with our support. Could you please email me at conrad@firsty.app? I'll do my best to make it up to you!

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Rated 5 out of 5 stars

It is very great and here is why

It is very great and here is why

- Free plan gives you 300mb of free data every 24h

- It's great for emergencies or on vacation

What isn't so great but I don't blame them

-The so called free infinite plan is only 300mb what makes it infinite is it resets every 24h after first use it is so poeple don't abuse it

August 12, 2025
Unprompted review
Rated 5 out of 5 stars

Advantages and disadvantages of the application

The application is excellent and the prices are good for a strong Internet and available in almost all countries. It supports almost all languages, but its disadvantage is that it does not support the Arabic language and this may affect Arab users🗿

As for the technical support, I don't need to tell you anything about it, excellent, in the sense of the word, I got a problem literally a minute ago 😂 Help me solve it, maybe within 10 minutes first at least 👩‍💻🧑‍💻👨‍💻

As for the application itself, it supports logging in to many platforms, including Apple, Google, and phone number, and this is good because some may not have a Google account or phone number 📱

Other features are available, but my hand is tired of writing 😂

August 12, 2025
Unprompted review
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Rated 1 out of 5 stars

Total scam

Total scam. I ordered a plan for my trip in Switzerland. Didn’t work for a single minute.

Contacted support, they tell me I’m lying while the app clearly shows that I used 0Mb of my plan 😓

Avoid at all costs. They do not even refund when their service is not working.

August 7, 2025
Unprompted review
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Reply from Firsty

Hi Maxime, really sorry to hear about your experience with our customer support not being able to help you out properly. I completely understand your frustration and know that this is not the level of service we aim for. We would love to make it up to you.

Could you please send me an email at conrad@firsty.app . I'll do my best to make things right.

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Rated 5 out of 5 stars

I love it

It’s working very good and if something doesn’t work the support is very helpful I love it <3

August 5, 2025
Unprompted review

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