Hi Fit for Me team, I’ve been using the platform for my workouts and wanted to share some feedback regarding a recurring issue. During the exercises, the video frequently freezes or lags, w... See more
Company replied
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Reviews shaping this summary
And I thought it was Asian Pilates so already it’s false advert..I’m obese so getting on the floor is a mission and getting back up in time for the next exercise is not working,but I’ll continue becau... See more
Company replied
The workouts seem ok. Initial offer is cheap, but jumps to 47.99. Bit steep. So I cancelled. Oh boy, now that's an interesting process page after page of offers, please stay...to the point whe... See more
Company replied
I like the selection and difficulty of the exercises. What I don't like and don't understand is why I can't return to a given exercise—once it's finished, it's locked? Why? I'd like to repeat the se... See more
Company replied
Company details
Written by the company
Fit4Me - your first step to a healthier, more active life Fit4Me is here to help you start your wellness journey, even if you’ve never worked out before. You’ll find everything you need to start: short video workouts, Wall Pilates, Chair Yoga, personalized meal plans, and intermittent fasting programs. All adapted to your goals, fitness level, and lifestyle. Fit4Me supports you every step of the way with no pressure, no stress, and no complicated routines. More than 500,000 people have already joined Fit4Me across iOS and Android, building healthier routines and feeling stronger every day.
Contact info
United Kingdom
- support@fit4me.io
- fit4me-life.com
2.7
Poor
522 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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I have tried to cancel my subscription…
I have tried to cancel my subscription 4 times through the app, and it just comes back with an error with a message to contact company via email. I proceeded to do that, to the email they provide (supportatfit4me.io) and have had no response. Definitely a greasy company. I am assuming one has to report them and go through your bank.
*****I was unable to include the at symbol in the review, as it said I couldn’t include an email. I have contacted the right email multiple times. I wrote the word so other people could see that the email that Fit4me provides as a contact, is NOT a “contact”. The company has no other contact information to be reached…red flag! I wish I had of looked before purchasing.
January 4, 2026
Unprompted review
Reply from Fit4Me
Dear tbrinks,
Thank you for updating your review and for explaining the situation in more detail. We’re genuinely sorry for the frustration this has caused.
We recently updated the subscription management flow in the app, and we’re aware that some users encountered an error when trying to cancel. This is not the experience we want anyone to have, and our team has already been working on resolving this issue.
To clarify for anyone reading: subscription cancellation is available, and our support team is reachable via email. However, due to a recent increase in requests, some replies may have taken longer than expected — we sincerely apologise for that.
We would really like to resolve this for you personally. Please contact us again at our official support email support@fit4me.io, using the email linked to your account, and we will prioritise your request and confirm the cancellation for you.
Additionally, if you wish to cancel your subscription directly, you can follow the steps outlined here: https://support.fit4me.io/support/how-to-check-my-subscription-details-or-cancel-it
Thank you for your patience while we improve both the app experience and our support response times.
Best regards,
The Fit4Me Team 🌿
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i asked to cancel and got sent a rate…
i asked to cancel and got sent a rate the app review. im calling my bank
January 5, 2026
Unprompted review
Reply from Fit4Me
Dear Carolyn,
Thank you for your feedback, and we’re truly sorry for the frustration you’ve experienced.
We’ve already responded to your email yesterday, confirming that your subscription has been successfully cancelled. Please check your inbox for our response, and if you have any further concerns, don’t hesitate to reach out to us directly.
We appreciate your patience and understanding, and we hope we can resolve this matter to your satisfaction.
Best regards,
The Fit4Me Team 🌿
I am on day two
I am on day two. I guess I cannot review 1 & 2. I feel lost and not coordinated. How can I review them? So I can catch up & not get too far behind. I have lessons on my phone, I tried to get itt on my iPad because the phone is hard to see. I couldn’t figure out how to do that. I am 73, handicaped, hip replacement.
January 5, 2026
Unprompted review
Reply from Fit4Me
Dear Paula,
Thank you for sharing your feedback, and we’re really sorry to hear you’re feeling lost and having trouble with the app.
Unfortunately, we weren’t able to locate your account with the details provided, but we’d love to help you get back on track. Please reach out to us directly at support@fit4me.io with your account details or the email address you used to sign up. We’ll assist you with catching up on lessons and help you with the technical issues you're facing on your iPad.
We understand how important it is to feel comfortable with the exercises, especially with your hip replacement, and we’re here to support you every step of the way.
Looking forward to hearing from you!
Best regards,
The Fit4Me Team 🌿
To much talking
January 2, 2026
Unprompted review
Reply from Fit4Me
Dear Siv,
Thank you for your feedback! We appreciate you sharing your thoughts.
Could you please clarify what you mean by "too much talking"? Is it about the instruction style, the pace, or something else? Understanding your perspective will help us improve the experience for you and other users.
Looking forward to hearing from you!
Best regards,
The Fit4Me Team 🌿
Signed up for Asian Pilates and was…
Signed up for Asian Pilates and was charged extra for a meal plan that I didn’t sign up for. I now appear to be unable to cancel the meal subscription I didn’t ask for which they added without me agreeing. I have emailed several times and getting nothing back. My next billing date is 3rd Feb and the cost of this is extortionate so I imagine they do this REGULARLY and getting a refund impossible.
DO NOT ENTERTAIN THIS APP
*They have said they have emailed me but I have searched inbox and junk mail and as yet have nothing from them offering support with this only an email asking me to leave a review.
*An email reply was sent in response, giving you the details you have requested but delivery failed due the email address not being found. I have sent a response separately to your support team so hopefully this will warrant a response now.
Email addresses are not allowed in reviews so to make this easier as it seems the only way I get a response my email is showgate4 at outlook.com
I have emailed with all the information you have requested. The subscription is due to renew and I’m hoping you have this resolved your mistake before you take £35.60 from my account as I haven’t authorised you to do so.
January 4, 2026
Unprompted review
Reply from Fit4Me
Dear Sally,
Thank you for your review. We’re sorry to hear about the difficulties you’ve encountered.
Due to a recent update in our subscription management system, we’ve had an increase in customer inquiries, and we apologize if this caused any delays in our response. Please check your inbox once again, as we’ve sent a reply to your email. If you still haven’t received it, kindly let us know, and we’ll make sure to assist you as soon as possible.
We would also like to mention that, based on the information provided, we’re unable to fully identify your profile as we only have the name "Sally" available on Trustpilot, and there could be multiple matches. We’ve contacted you at the email address reynolds749@btinternet.com, as this seems to match the details of your subscription and charges.
Thank you for your patience, and we’re here to help resolve this matter.
Best regards,
The Fit4Me Team 🌿
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Not happy about this
I applied to look at Fit for you like a trial before you buy. Then you took out $69.00 I forgot about this trial and forgot to stop it as I have not subscribed to it. I want my money back.
January 5, 2026
Unprompted review
Reply from Fit4Me
Dear Ellen,
Thank you for sharing your concerns. We’re sorry to hear about this experience and understand how frustrating unexpected charges can feel.
Unfortunately, we weren’t able to locate your account based on the information available in the review. To help us look into this properly and assist you with your request, we kindly ask you to contact us directly at support@fit4me.io, or share the email address used for registration.
Once we have the correct details, we’ll be happy to review your case and help resolve the situation.
Best regards,
The Fit4Me Team 🌿
Very good instrucsion
January 5, 2026
Unprompted review
Reply from Fit4Me
Dear Marina,
Thank you for your feedback! We’re glad to hear that you found the instructions very good.
We appreciate you taking the time to share your experience.
Best regards,
The Fit4Me Team 🌿
Reply from Fit4Me
Dear Aneta,
Thank you so much for your kind feedback! We’re very happy to hear that you find the app useful and the instructions clear.
Wishing you continued success and enjoyment with your training!
Best regards,
The Fit4Me Team 🌿
Im really loving this App
Im really loving this App. Its only been 2 days but its challenging but not over the top. And 10-15 mins a day is so doable. Let's see the difference in 4 weeks
January 5, 2026
Unprompted review
Reply from Fit4Me
Dear Elizabeth,
Thank you so much for your wonderful feedback! We’re thrilled to hear that you’re really enjoying the app and that the workouts feel challenging yet manageable.
Consistency with 10–15 minutes a day can truly make a difference over time — we’re excited for you and look forward to seeing how you feel in 4 weeks. Keep up the great work!
Best regards,
The Fit4Me Team 🌿
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The exercises are beginners level
The exercises are beginners level. I then got an email with a high monthly charge which I wasn't aware of. I have tried contacting the company to cancel and I am still waiting to hear. Your advertising is very misleading
January 3, 2026
Unprompted review
Reply from Fit4Me
Dear Sharon,
Thank you for your feedback. Our support team has reached out to you via email to address your concerns and discuss possible solutions.
Please take a moment to check your inbox and reply when convenient so we can assist you further.
Best regards,
The Fit4Me Team 🌿
I don't like getting rope in for some…
I don't like getting rope in for some membership on going. I just want to try it out for a month. It is not fair to the customer to make a decision on there own if I want a long term membership or not. I want to cancel my membership please.
January 4, 2026
Unprompted review
Reply from Fit4Me
Dear Tee,
Thank you for sharing your feedback. We completely understand your concern, and we’re sorry for any frustration this has caused. We want to make sure you have full control over your subscription.
You are absolutely free to cancel at any time. To cancel your membership, please follow these steps:
Open the Fit4Me app
Tap the menu icon (☰)
Select Support
Tap Cancel Subscription
On the green subscription cards, tap the Cancel button and follow the on-screen instructions
If you are unable to find this option, please reach out to us directly at support@fit4me.io with the email address associated with your account, and we will assist you with the cancellation.
Thank you for your feedback, and we hope to assist you further.
Best regards,
The Fit4Me Team 🌿
No way to cancel auto renew on the app
No way to cancel auto renew on the app! Work outs no better that free apps on value.
January 4, 2026
Unprompted review
Reply from Fit4Me
Dear Customer,
Thank you for your feedback, and we’re sorry for the confusion.
To cancel the auto-renewal in the app, please follow these steps:
Open the Fit4Me app
Tap the menu icon (☰ / burger menu)
Select Support
Tap Cancel Subscription
On the green subscription cards, tap the Cancel button and follow the on-screen instructions
If you don’t see this option or need assistance, please contact us at support@fit4me.io with the email address used for registration, and we’ll help you cancel it manually.
Best regards,
The Fit4Me Team 🌿
I’m obese so getting on the floor is a…
And I thought it was Asian Pilates so already it’s false advert..I’m obese so getting on the floor is a mission and getting back up in time for the next exercise is not working,but I’ll continue because I want to see how far I can go..
January 4, 2026
Unprompted review
Reply from Fit4Me
Dear Annie,
Thank you for sharing your honest experience — we really appreciate you taking the time to explain how you’re feeling.
We understand how challenging floor exercises and quick transitions can be, especially when you’re just starting out, and we’re sorry that this made the experience difficult for you. Your feedback about expectations around the program is also important, and we’ll take it into account as we work on making our descriptions and onboarding clearer.
We truly admire your determination to keep going and see how far you can progress — that mindset matters a lot. If you’d like support with adjusting the routine to focus more on standing or seated exercises, our team would be happy to help.
Thank you again for your feedback and for giving the program a chance.
Best regards,
The Fit4Me Team 🌿
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I was expecting the 62 yr oli lady to…
I was expecting the 62 yr oli lady to give the instructions not different ladies in their 20s. It’s intimidating.
Also having never done Polatis it should show before hand what one needs to: a mat and a clear smooth wall 6 feet across . That’s not done so I wasn’t prepared . Otherwise the routine is great. Thank you.
January 4, 2026
Unprompted review
Reply from Fit4Me
Dear Fiona,
Thank you for taking the time to share such thoughtful feedback. We truly appreciate your honesty.
We understand how important it is to feel comfortable and represented, especially when starting something new, and we’re sorry that the instructor change felt intimidating for you. Your point about clearer expectations — including the need for a mat and adequate wall space — is also very valid, and we appreciate you highlighting this.
We’re glad to hear that you still enjoyed the routine overall, and your comments will be shared with our team as we continue improving both guidance and onboarding clarity.
Thank you again for your feedback — it really helps us do better.
Best regards,
The Fit4Me Team 🌿
I have to use the app on my iPad as I…
I have to use the app on my iPad as I can't download it to a SmartTV. This should be a priority, I sent help request, but with the holidays, have not heard anything yet.
My friend is using a free Tai Chi walking lesson for free on YouTube and loves it.
January 2, 2026
Unprompted review
Reply from Fit4Me
Dear Frank,
Thank you for sharing your feedback. We understand how important it is to be able to use the app on a larger screen, and we appreciate you pointing this out.
At the moment, the app is not available directly on Smart TVs, but your suggestion is very valuable to us and has been noted as a priority for future improvements. We’re also sorry for the delay in responding to your help request — due to the holidays, response times may have been slightly longer than usual.
We truly appreciate your patience and your honest feedback, which helps us continue improving the experience.
Best regards,
The Fit4Me Team 🌿
Unable physically to do the exercises
I canceled yesterday...still waiting for a confirmation from you
I am physically unable to do the exercises.
January 2, 2026
Unprompted review
Reply from Fit4Me
Dear Sonja,
Thank you for your message. We’ve replied to your email and are now waiting for your response so we can assist you further.
Best regards,
The Fit4Me Team 🌿
I find it hard to change positions…
I find it hard to change positions between the exercices so quickly - from standing to lying on the floor and back
January 4, 2026
Unprompted review
Reply from Fit4Me
Dear Andrea,
Thank you for sharing your feedback. We completely understand how frequent position changes can feel uncomfortable and disrupt the flow of a workout.
Your comment is very helpful, and we’ll be sharing it with our product team as we continue working on improving exercise sequencing and pacing. If you’d like, we’d also be happy to help adjust your plan to make it more comfortable for you.
Thank you again for taking the time to help us improve.
Best regards,
The Fit4Me Team 🌿
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I miss the example from the exercities
I miss the example from the exercities
Now I do not know if I do it right
January 4, 2026
Unprompted review
Reply from Fit4Me
Dear Marly,
Thank you for your feedback. We understand your concern — having clear examples is very important to feel confident that exercises are done correctly.
We’d like to let you know that a PDF guide with exercise descriptions is included in the welcome materials, which can help when following the movements. That said, your feedback is very valuable, and we’re actively working on improving visual guidance to make the experience clearer and more user-friendly.
Thank you for taking the time to share your thoughts — it helps us improve.
Best regards,
The Fit4Me Team 🌿
It is fine
It is fine! I hope to see the results that I want to have.
January 4, 2026
Unprompted review
Reply from Fit4Me
Dear Andreia,
Thank you for your feedback! We’re glad to hear that you’re enjoying the program so far.
Consistency and patience are key, and we hope you’ll see the results you’re aiming for. We’re here to support you every step of the way!
Best regards,
The Fit4Me Team 🌿
Reply from Fit4Me
Dear Marion,
Thank you so much for your lovely feedback! We’re happy to hear that you’re enjoying the variety of exercises ❤️
Wishing you continued motivation and progress on your journey!
Best regards,
The Fit4Me Team 🌿
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