FitFlop Reviews 66,978

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 11,923 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their exceptional comfort and quality, often highlighting their durability and stylish designs. Many people appreciate the consistent fit and the ability to wear the footwear for extended periods without discomfort, even for those with specific foot issues. The delivery service is frequently mentioned as prompt and efficient, contributing to a smooth overall ordering experience. However, some customers experienced issues with the return process, citing difficulties with forms, customs, or unexpected return policies, particularly for international orders. A few others noted that some products were uncomfortable or caused blisters, and there were occasional concerns about sizing inconsistencies between different models.

What people talk about most

Product

Clients share positive opinions on product, with many reviewers consistently praising the comfort, style, and... See more

Quality

People report positive experiences with quality, often describing products as comfortable, stylish, and... See more

Delivery service

Customers had positive experiences with delivery service, frequently highlighting the ease of ordering and... See more

Order

Users describe ambiguous interactions with order, with many customers finding the ordering process easy and... See more

Return policy

Consumers find the return policy to be ambiguous, with some reporting prompt and efficient returns and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Easy to order. It was difficult finding the shoe I wanted in my size at first. In addition, I am disappointed that the original shoe I ordered in 2016 is no longer available. The style has changed... See more

Company replied

Rated 5 out of 5 stars

These are THE most comfortable sandals. I had some plantar issues and my physio advised supportive shoes (no more flip flops!) but had a wedding & holiday that needed suitable footwear. These were per... See more

Company replied

Rated 5 out of 5 stars

Ordered 2 pairs of shoes - simple process, arrived promptly, very good quality Both extremely comfortable - flat strappy sandals and ballerina pumps - I am of a certain age’ and do _not_ do uncomfor... See more

Company replied

Rated 5 out of 5 stars

I have so many wonderful fit flops : flip flops, recovery sliders, sandles, walking boots, walking shoes, Chelsea boots, three quarter length boots, mules. They are delivered very quickly, they fit... See more

Company replied


Company details

  1. Shoe Store

About FitFlop

Written by the company

About FitFlop

At FitFlop, we are proudly different from typical footwear brands. We are scientists and we are engineers, with a passion for creating beautiful, smart products that help our wearers feel energised every day.

We continually set ourselves apart from the pack, bringing our scientific expertise to life through anatomically-designed footwear that is made to move in. We study human movement; exploring each dynamic element of our anatomy to develop smart technology that ensures perfect balance and enduring comfort. Something simply 'practical' is not enough for us – we go far beyond that – creating intelligent, desirable and sophisticated footwear that works with the body, not against it. And in our quest to deliver uncompromising comfort in every step, we know there’s always more to learn – so that we can keep pushing forward how our footwear helps your energy flow.

Just ask our community of wearers, spanning motivations and generations, men and women who live intentionally – always looking for ways to help optimise their everyday. .

Team FitFlop

Selected FitFlop products have been granted the APMA* Seal of Acceptance, for footwear found to promote good foot health. *American Podiatric Medical Association SHOP NEW IN SHOP WOMEN'S SHOP MEN'S Got a question? Get in touch

UK Customers
✉: info.uk@fitflop.com
✆: 0800 8560148


EU Customers
✉: info.eu@fitflop.com
✆: +44 207 751 3694


US Customers
✉: info.us@fitflop.com
✆: 877-861-1988


CA Customers
✉: info.ca@fitflop.com
✆: 877-861-1988

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

67K reviews

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Rated 5 out of 5 stars

This is the third pair of Gracie…

This is the third pair of Gracie sandals I’ve bought. They are just so soft and comfortable. I have them in black , white and tan which covers all bases. Highly recommended.

May 31, 2026
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Reply from FitFlop

We're so happy to hear you love your Gracie sandals! It's wonderful that you find them soft and comfortable, covering all your needs. Thank you for your continued support! Kind Regards FitFlop.

Rated 1 out of 5 stars

Unfortunately had to return as straps too loose

Loved the sandals. The colour and comfort were spot on but unfortunately the straps were too loose so they kept falling down at the back and off my feet, making them unwearable. Only wore them once for a short 10 min walk but had to stop to put the straps back on about 4 times so I had to return them.

Tracking says the return was received about a week ago but have not had any comms or refund.

May 31, 2026
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Reply from FitFlop

We appreciate your feedback regarding the sandals' fit and the issue with your return. We are sorry to hear they were unwearable. Please contact our team and we will look into your refund status. Kind Regards FitFlop.

Rated 5 out of 5 stars

You can't beat fit flops for quality

You can't beat fit flops for quality, perfect fit and of course very comfortable. I always loved sandles but after injections for plantar facetious, I was recommended to use fit flop trainers as well.
Now I wouldn't buy any other brand .

May 24, 2026
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Reply from FitFlop

We're so happy to hear you appreciate the quality, perfect fit, and comfort of our footwear. It's wonderful that our trainers have been beneficial for you. Thank you for your loyalty! Kind Regards FitFlop.

Rated 5 out of 5 stars

Love my animal print sandals

Love my animal print sandals. Comfortable as soon as I tried them on. They’re also stylish so tick all the boxes.

May 31, 2026
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Reply from FitFlop

We're so happy you love your animal print sandals and find them comfortable and stylish! We appreciate your positive feedback. Kind Regards FitFlop.

Rated 5 out of 5 stars

Quick delivery,perfect fit,I suffer…

Quick delivery,perfect fit,I suffer with plantar fasciitis and would recommend these for comfort and no pain,have lots of different types

May 31, 2026
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Reply from FitFlop

We're so pleased to hear about your quick delivery and perfect fit! It's wonderful that our shoes provide comfort for your plantar fasciitis. Kind Regards FitFlop.

Rated 5 out of 5 stars

Very happy with the sandals

Quick, straightforward ordering & quick delivery. Haven’t worn my sandals yet but feel very comfortable, look attractive and seem well made. This is my fourth pair of Fitflops ( different styles).

May 24, 2026
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Reply from FitFlop

We're so pleased to hear about your quick ordering and delivery experience! It's wonderful that your fourth pair of sandals feel comfortable and look attractive. Kind Regards FitFlop.

Rated 5 out of 5 stars

I bought the relief and recovery fit…

I bought the relief and recovery fit flop in black. I haven’t had these off my feet! They are sooooo comfortable. Love them.

May 24, 2026
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Reply from FitFlop

We're so glad you love your new relief and recovery shoes! We appreciate you sharing your positive experience with us. Kind Regards FitFlop.

Rated 5 out of 5 stars

Amazing first purchase with FitFlop

Amazing first purchase with FitFlop! Actually the first pair I ordered were too big and customer service made the return/exchange so easy! I knew I would love these ballet flats once I received my correct size as I could tell from the quality, construction and comfort from the pair that were a little too long. I was excited waiting for the new size to come and honestly that says a lot about the company. I was still having a great experience even though I didn’t have the correct size yet. Once I did get my correct size, they did not disappoint! Beautiful and comfy, straight out of the box! For reference, I’m usually a size 7 with slightly wide feet. The 7 was a little too long but the width was ok so I exchanged for a 6.5 which is perfect. Now that I’ve got my size nailed down, I’ll definitely be ordering more shoes from FitFlop very soon!

May 22, 2026
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Reply from FitFlop

We are so glad to hear you had such a positive first experience with us, even with an exchange! It's wonderful that you love your new ballet flats and found the perfect fit. We appreciate your kind words about our customer service and product quality. We look forward to your next order! Kind Regards FitFlop.

Rated 5 out of 5 stars

Great sandals

Great sandals - haven’t left them off for the past 2 weeks on holiday. Stylish and comfortable .

May 23, 2026
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Reply from FitFlop

We're so glad you enjoyed your stylish and comfortable sandals on holiday! We appreciate your positive feedback. Kind Regards FitFlop.

Rated 5 out of 5 stars

Very comfortable and love how you make…

Very comfortable and love how you make new designs and now more suitable for all ages too.
Easy to order and good quality !

May 30, 2026
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Reply from FitFlop

We're so happy you find our products comfortable and appreciate our new designs for all ages! It's great to hear ordering was easy and the quality is good. Kind Regards FitFlop.

Rated 5 out of 5 stars

Quick delivery good quality.

Quick delivery good quality.
Bit disappointing that pictures did not show the toes piece

May 20, 2026
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Reply from FitFlop

We're glad you enjoyed the quality and delivery. We appreciate your feedback regarding the pictures. Kind Regards FitFlop.

Rated 4 out of 5 stars

Red fitflop wedge sandals

Red fitflop wedge sandals. These sandals are lovely and very comfortable to wear. Only thing is the T-bar slides to the side of foot instead of centre when walking any suggestions on how to stop this? Good delivery.

May 22, 2026
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Reply from FitFlop

We're so glad you find your Fitflop wedge sandals comfortable! We appreciate you bringing the T-bar issue to our attention. We recommend trying a gel insert to help keep it centered. Kind Regards FitFlop.

Rated 5 out of 5 stars

Fitflop Retro-Q Trainers

This is the third pair of Fitflop Trainers I have owned and can honestly say they're the best I've owned. So comfortable you feel like you're walking on air. Delivery was very quick and there was good communication regarding my order.

May 29, 2026
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Reply from FitFlop

We are so happy to hear you love your FitFlop Trainers and find them incredibly comfortable! We appreciate your kind words about our quick delivery and communication. Kind Regards FitFlop.

Rated 4 out of 5 stars

They have good quality slippers

They have good quality slippers! I ordered from Germany, as the website was found in German language, but when you have to ship back, which was necessary in my case to order a another size, you have to pay shipment to UK yourself. Bit of an unpleased surprise, but my own doing, I should have read properly where they are situated. Customer service is great!

May 29, 2026
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Reply from FitFlop

We appreciate your feedback regarding the slipper quality and our customer service. We understand your surprise about the return shipping to the UK and acknowledge this was an unexpected cost. We are always looking for ways to improve our international ordering process. Kind Regards FitFlop.

Rated 4 out of 5 stars

I love fitflop walking wellies even…

I love fitflop walking wellies even though they start to leak after a couple of years. Sadly, I can no longer get full length wellies or coloured ones so was reduced to buying short navy ones. So I haven’t got the colour or length I want but I know I’ll be able to walk for miles in these so I’ll keep buying them for as long as that continues.

May 30, 2026
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Reply from FitFlop

We appreciate your loyalty and feedback on our walking wellies. We understand your preference for full-length and colored options and acknowledge your concerns about longevity. We are always working to improve our products and appreciate you sharing your experience. Kind Regards FitFlop.

Rated 5 out of 5 stars

Easy shopping

Easy shopping, true size, very comfortable and looks great!

May 29, 2026
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Reply from FitFlop

We're so pleased you enjoyed the easy shopping experience and comfort! Kind Regards FitFlop.

Rated 5 out of 5 stars

Highly recommended

I've been wearing Fitflop sandals for years as they give the arch support I need (even the slippers!). They're always super comfy and hard-wearing.

May 30, 2026
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Reply from FitFlop

We're so happy to hear our sandals provide the arch support you need! It's wonderful they're always comfy and hard-wearing. Kind Regards FitFlop.

Rated 2 out of 5 stars

Unsatisfied return

Hi, I’ve returned my pair of sandals, nothing wrong just to wide for me.
Unfortunately I still haven’t heard or seen my money back. Returned on may 22nd. I can see on the tracker that parcel has arrived but no email or money was returned yet and it is now may31st. Not too happy about that.

May 31, 2026
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Reply from FitFlop

We appreciate you sharing your experience. We understand your concern regarding the refund for your returned sandals. Please contact our support team and we will actively look into this for you. Kind Regards FitFlop.

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