Easy to order. It was difficult finding the shoe I wanted in my size at first. In addition, I am disappointed that the original shoe I ordered in 2016 is no longer available. The style has changed... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
Written by the company
United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
This is the third pair of Gracie sandals I’ve bought. They are just so soft and comfortable. I have them in black , white and tan which covers all bases. Highly recommended.

Reply from FitFlop
Loved the sandals. The colour and comfort were spot on but unfortunately the straps were too loose so they kept falling down at the back and off my feet, making them unwearable. Only wore them once for a short 10 min walk but had to stop to put the straps back on about 4 times so I had to return them.
Tracking says the return was received about a week ago but have not had any comms or refund.

Reply from FitFlop
You can't beat fit flops for quality, perfect fit and of course very comfortable. I always loved sandles but after injections for plantar facetious, I was recommended to use fit flop trainers as well.
Now I wouldn't buy any other brand .

Reply from FitFlop
Love my animal print sandals. Comfortable as soon as I tried them on. They’re also stylish so tick all the boxes.

Reply from FitFlop
Quick delivery,perfect fit,I suffer with plantar fasciitis and would recommend these for comfort and no pain,have lots of different types

Reply from FitFlop
Quick, straightforward ordering & quick delivery. Haven’t worn my sandals yet but feel very comfortable, look attractive and seem well made. This is my fourth pair of Fitflops ( different styles).

Reply from FitFlop
I bought the relief and recovery fit flop in black. I haven’t had these off my feet! They are sooooo comfortable. Love them.

Reply from FitFlop
Amazing first purchase with FitFlop! Actually the first pair I ordered were too big and customer service made the return/exchange so easy! I knew I would love these ballet flats once I received my correct size as I could tell from the quality, construction and comfort from the pair that were a little too long. I was excited waiting for the new size to come and honestly that says a lot about the company. I was still having a great experience even though I didn’t have the correct size yet. Once I did get my correct size, they did not disappoint! Beautiful and comfy, straight out of the box! For reference, I’m usually a size 7 with slightly wide feet. The 7 was a little too long but the width was ok so I exchanged for a 6.5 which is perfect. Now that I’ve got my size nailed down, I’ll definitely be ordering more shoes from FitFlop very soon!

Reply from FitFlop
Great sandals - haven’t left them off for the past 2 weeks on holiday. Stylish and comfortable .

Reply from FitFlop
Very comfortable and love how you make new designs and now more suitable for all ages too.
Easy to order and good quality !

Reply from FitFlop
Quick delivery good quality.
Bit disappointing that pictures did not show the toes piece

Reply from FitFlop
Red fitflop wedge sandals. These sandals are lovely and very comfortable to wear. Only thing is the T-bar slides to the side of foot instead of centre when walking any suggestions on how to stop this? Good delivery.

Reply from FitFlop
This is the third pair of Fitflop Trainers I have owned and can honestly say they're the best I've owned. So comfortable you feel like you're walking on air. Delivery was very quick and there was good communication regarding my order.

Reply from FitFlop
They have good quality slippers! I ordered from Germany, as the website was found in German language, but when you have to ship back, which was necessary in my case to order a another size, you have to pay shipment to UK yourself. Bit of an unpleased surprise, but my own doing, I should have read properly where they are situated. Customer service is great!

Reply from FitFlop
I love fitflop walking wellies even though they start to leak after a couple of years. Sadly, I can no longer get full length wellies or coloured ones so was reduced to buying short navy ones. So I haven’t got the colour or length I want but I know I’ll be able to walk for miles in these so I’ll keep buying them for as long as that continues.

Reply from FitFlop

Reply from FitFlop
I've been wearing Fitflop sandals for years as they give the arch support I need (even the slippers!). They're always super comfy and hard-wearing.

Reply from FitFlop
Hi, I’ve returned my pair of sandals, nothing wrong just to wide for me.
Unfortunately I still haven’t heard or seen my money back. Returned on may 22nd. I can see on the tracker that parcel has arrived but no email or money was returned yet and it is now may31st. Not too happy about that.

Reply from FitFlop
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.