Nothing superbly different about this online shopping experience than any other. Everything was straightforward and site was very easy to navigate. They are quick on emails so that is good and my pack... See more
Company replied
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See what reviewers are saying
When ordering the shipment stated delivery would be in January.I bought this for a Christmas gift. It’s now April and I’ve just had a shipment confirmation. Communication with staff was good but the... See more
Company replied
Ordered from fitness hero been over a week and still haven’t gotten my order. Not really impressed, can honestly say wont be ordering from these guys again. Just to follow up on your reply. As a... See more
Company replied
I've been waiting for months at two different online fitness shops to buy a barbell and some plates. I bumped into Fitness Hero and they had everything I wanted in stock. I ordered during the Xmas h... See more
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Company details
Written by the company
Here at Fitness Hero our main focus is to bring the very best quality gym & fitness equipment, industry leading supplements & excellent quality apparel to our customers, all at competitive prices. W We pride ourselves on being extremely customer centric and always do our utmost to give you the experience you deserve from an online retailer. When you shop with us, you can be assured of: A wide Range of High Quality Fitness Equipment World Class & Industry Leading Supplements & Nutrition Personal and Friendly Customer Service Free Local Delivery - Within 15km* Click & Collect Available Fast & Affordable Shipping - Australia Wide Excellent Value for Money
Contact info
Unit 17, 2 bishop street, 2044, St Peters, Australia
- (02) 8021 7958
- hello@fitness-hero.com
- fitness-hero.com
3.1
Average
111 reviews
Replied to 33% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Onyx Boxing Bob - shipping SCAM
Ordered a boxing bob - delivered
No contact from the company except when I tracked the item. Only to be told they made a mistake with shipping on the website and wanted another $284 but would give me a discounted rate of an addition $170 on top of the existing delivery fee.
Advised them that their website shipping fee and was told 'pay extra or we cancel your order with a restocking fee'.
Went back onto their site (a week later) and the delivery fee is still at the nominal amount. Contacted them again regarding shipping fees and they stopped responding.
We still wanted the boxing bob but the delivery is outrageous.
January 16, 2026
Unprompted review
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Fraudulent website
I have been charged too with $19.99 by fitness hero. Fraudulent company,never heard of you,never signed up for anything,since in live in NYC.. Stop scamming people!
July 1, 2025
Unprompted review
Reply from fitness-hero.com
Hi Robert
This app is not related to our business. We do not and have never had an app or similar subscription. This is nothing to do with us, we are an online retailer in Sydney, Australia selling gym equipment
Can you please contact your bank who will provide you with details of the actual business as this is not us.
Thank you
Fitness Hero thank you so much
Fitness Hero thank you so much. I have had great success with your equipment and products. Fast reliable service. Super convenient and easy.
February 2, 2025
Hi I'm Eunice living in KSA today and…
Hi I'm Eunice living in KSA today and last month there is deduction in my card from this FITNESSHEROAPP i did not purchase anything.
February 9, 2025
Unprompted review
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Hi im Norma Stuart I recently had a…
Hi im Norma Stuart I recently had a charge on my bank card from fitness hero. I did not order anything
January 23, 2025
Unprompted review
I DID NOT GIVE MY CC DETAILS FOR…
I DID NOT GIVE MY CC DETAILS FOR PURCHASE.
HOW DID YOU OBTAIN IT?
January 7, 2025
Reply from fitness-hero.com
Hi Anders
You or someone with your name placed an order on our website. It is impossible for us to use your credit card to make an order as we do not have any of your details. Please can you give us a call to discuss this further as the review can be very damaging to our business
Thank you
There was an issue with the item I…
There was an issue with the item I purchased and it was resolved fairly to which I am very grateful. All it takes is a conversation to explain the situation and I am happy with the outcome.
October 2, 2024
Reply from fitness-hero.com
Thank you for your kind words, Carrie! We're delighted to hear that you had a great experience with our product and customer service.
My next 'Go To' store
The store has reasonable pricing, regular updates and quick delivery, consistent communications. I should have known this store earlier..
September 2, 2024
Reply from fitness-hero.com
Thank you for the amazing review Raul, we appreciate your feedback and support! We look forward to seeing you again soon
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Reply from fitness-hero.com
Thank you for your kind words, Margie! We appreciate your support and look forward to assisting you again at Fitness Hero.
Reply from fitness-hero.com
Thank you for your kind words, Peter! We appreciate your support and look forward to assisting you again at Fitness Hero.
THE PLACE TO GO!!
Carl and The Staff are absolute legends! Click and collect system is virtually instantaneous, many times processed and ready for pickup faster than the actual collection. The customer service of the Warehouse guys are next level, friendly and will assist with loading vehicles if needed.
August 2, 2024
Reply from fitness-hero.com
Thank you for your kind words, Marty! We appreciate your support and look forward to seeing you again at Fitness Hero.
Reply from fitness-hero.com
Thank you for your review, Riekie! We appreciate your support and look forward to seeing you again at Fitness Hero.
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Great service
Very fast response to questions, super fast postage when we needed an item urgently
July 1, 2024
Reply from fitness-hero.com
Thank you for the 5-star rating, Spike!
Reply from fitness-hero.com
Thank you for the 5-star rating review, Eren!
Good quality product
Prompt dispatch when order placed.
Good quality product.
Good communication when I emailed.
Can recommend ✅
June 2, 2024
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Incredibly long delay for a simple…
Incredibly long delay for a simple product and poor communication
May 1, 2024
Reply from fitness-hero.com
Hi Esther
Thanks for your feedback. The item you ordered was a pre order item, with an eta of Mid April. The eta is only an estimation and with importation, many delays do occur which are all out of our control. The container arrived to us on Friday and your order was shipped the same day and delivered the following day.
Unfortunately our hands are tied with regards to delivery dates and we did notify all customers of the delay
Please feel free to reach out should you have any questions
Kind regards
Carl
First rate service
Competitive pricing on quality brands, excellent communication on purchase, with very fast dispatch and delivery. Pretty much everything needed. Used them twice so far and will be my go-to from now on.
May 1, 2024
Reply from fitness-hero.com
We're stoked to hear you're happy with your order, Anthony! Appreciate your kind words and glad to know you're satisfied with our service. Cheers!
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