Fitness First Reviews 

Ruby is an incredibly kind and caring person. She goes above and beyond to ensure everyone feels valued and supported. Her warm personality and genuine compassion make every interaction with her a positive experience. Highly recommend!

They dont even worth one star, I've seen the orevious comments and they are exactly same cases with me. I already cancelled membership in Jan 26 and they told me my membership ends in July 2024 and they are still charging me. And when I called them they just told me my cancellation was not effective enough cause I also applied for the pause in the middle which doesnt make sense, and no emails to let me know my cancellation is cancelled lol, and even I checked the date when I applied for the pause was on Jan 23 obviously before my cancellation request. And they took four weeks to respond and thats why they claim i applied for pause after cancellation request. The whole thing is just ridiculous amd they also take forever to respond to any issues.

I’m extremely disappointed with my experience at Fitness First. I was charged in advance for three trainee sessions, but no one got back to me even after multiple follow-ups and calls. The lack of response has been frustrating and unprofessional, and it feels like the club is more focused on collecting fees than providing honest service to its members. I won’t be joining again, and I strongly suggest that others check for any hidden terms and conditions before paying—they set a trap with advance fees and then don’t follow through. Very dissatisfied with how this was handled.

Absolutely shocking experience with Fitness First Maroubra! I cancelled my membership back in August, yet I’m still being charged a weekly fee. Despite countless calls and emails, I’ve gotten nothing but empty promises that my money will be reimbursed. Talking to their customer service is like talking to a wall—no one seems to care or take responsibility. It’s beyond frustrating, and I feel completely ignored. I expected better from such a big gym chain. Avoid this place if you value your time and money!

Fitness first customer service does not exist 3 attempts to cancel my membership. They continued to take money out of my account every week . I am still waiting for reimbursement .. That's if I am going to get it. I'm still waiting . I maybe dead by the time I get one. Really disappointing. I will never recommend this gym. Learn some customer services instead of robbing people

How lucky I am.

Fitness First Sydney Australia is giving me everything. I’ve found my love in the hopeless place (out of my expectations), my new brother which is your staff, I met him at the first time on his group class (Allen Yao) March 2024 Zone Martin Place Sydney & Hilton Pitt St.

And I keep joining Other Classes such as Dennis &
Vanessa to cope mother- loss and trauma resilience since mum passed away recently.

Fitness First is the worst gym experience I have ever had. I have moved house out of the neighbourhood, with no fitness first close to me or evening within an hour journey. I now need to continue paying £54 a month membership or pay the remainder of the year. Please read all terms and conditions as they allow no flexibility , which is really awful within this current economy.

Fitness’s first customer service team could only respond to advise that the only option is to pay £300 or the remainder of the cost each month.

I have always had bad experiences with gyms trying to throw a membership down your throat and being unfriendly when you enter that is till I joined up at Fitness First Menai.

Tiane signed myself and my wife to a membership and gave us a lovely tour in a way that made us feel as though we were welcome, and she made us feel that the gym was going to be our new family. Every weekend when we come in, she greets myself, my wife and other members with her warm smile and cheerful morning greeting. Fitness First is lucky to have such a star employee.

Would give this a zero if I could. Joined the castle hill store. They advised i would not be charged anything on my 7 day trial period and could cancel at any time. They charged me over $100 on day 3. I advised on day 6 i wanted to not go ahead with the membership as i didnt like the way it was dealt with as there was zero transparency. They advised i could not cancel on day 6 as it was a sunday so i would have to pay for a months membership. Nothing i could do apparently so agreed with the manager i would pay 2 weeks. The 3rd week came and i got charged AGAIN. I have had enough of them. impossible to cancel membership or get refunds. Dont waste your time guys. WISH i had read the reviews before joining as this is a clear theme with them

I used fitness first central in Melbourne for a month. The team is highly unprofessional. I needed the membership for a month (I was clear about it) and they assured me that the payments would have stopped after the minimum term. Now i found out that they need 1 month notice. So I have to pay for an extra month without using the gym. And the membership has not been cancelled yet.

Also, the equipment is old and crowded. The equipment was also often out of order. Every training was always a struggle in finding the machines free. Given the substantial cost of the membership, they could invest more in the gym.

On July 6, 2022, I broke both of my wrists and subsequently requested to have my Fitness First membership put on hold. This request was made in writing, and I provided medical certificates from my doctor each month to substantiate my inability to utilise the gym facilities. Despite my compliance with the requirements and the submission of necessary documentation, Fitness First has continued to debit my account $35.97 fortnightly, totalling $1,330.89 up to the present date.

Customer service is non existent as is empathy

Could you please bring back Tuesday morning yoga class at flinders fitness first at 6:15? I don’t understand why it’s canceled. There are many people in that class and all of sudden it’s canceled!😡

I am writing to express my extreme dissatisfaction and disappointment with the treatment I received at your fitness center, Fitness First, located at Dalma Mall, Abu Dhabi, on 26/04/2024.
As a long-standing member of Fitness First for several years, I never imagined I would be subjected to such negligence and disrespect.

On 26/04/2024, while preparing to leave the center, I unfortunately experienced a severe fall from the stairs within your facility, resulting in a head injury that required immediate medical attention. I was subsequently rushed to the hospital, where I received approximately 25 stitches to treat the injury. This incident not only caused me physical harm but also left me emotionally shaken and deeply concerned about the safety standards at your establishment.

Instead of showing genuine concern for my well-being and taking responsibility for the incident, I was appalled by the insensitive and callous behavior exhibited by your staff, including the manager . Rather than offering support or assistance, I received multiple phone calls from your management team, informing me of a deduction on my subscription and stating that I would not be allowed to return to the facility unless accompanied by a next of kin at all times. This treatment was not only disrespectful but also completely unacceptable given the circumstances of my injury.

In the aftermath of the incident, I sought medical advice from other healthcare professionals to understand the underlying cause of my fall. Contrary to the insinuations made by your staff, these medical professionals confirmed that I do not suffer from any health condition that would predispose me to sudden falls. However, they recommended reviewing the surveillance camera footage from your fitness center to determine the exact circumstances leading to my fall and to rule out any potential medical causes.

It is deeply troubling that despite being a loyal member of Fitness First for several years, I have been subjected to such neglect and mistreatment. As a fitness center that prides itself on promoting health and well-being, I expected better from your establishment. It is evident that there are significant gaps in your safety protocols and customer care standards that need to be addressed immediately.

Therefore, I urge you to take prompt and decisive action to rectify these issues and ensure that such incidents do not occur in the future. This includes conducting a thorough investigation into the circumstances surrounding my fall, implementing enhanced safety measures within your facility, and providing appropriate training to your staff on how to handle similar situations with compassion and professionalism.

Furthermore, I demand a formal apology from Fitness First for the manner in which I was treated following the incident, as well as a full refund of any fees deducted from my subscription during my absence from the facility.

Please be advised that I am considering legal action if these concerns are not addressed satisfactorily and in a timely manner. I trust that you will take this matter seriously and prioritize the well-being and safety of your members going forward.

Thanks
With regards

Is Fitness First going broke ? Or do they not care ?The spin room at fitness first Sylvania is disgraceful and getting worse they refuse to fix it management dont care bikes are all broken…roof leaks

If I could leave zero stars I would. This company is a disgrace. Their gyms are full of old broken equipment that takes months to repair. When it is repaired it breaks again in a matter of weeks. Their gyms are FILTHY and equipment is never cleaned. Their customer service is APPALLING! They will sign you up very quickly but getting assistance after that is impossible. Be VERY careful signing a contract here as they make it near impossible to leave and will keep charging you long after you leave. If you cancel your direct debit they will send debt collectors after you. PLEASE read all of the reviews - yes we are disgruntled ex customers but there is a reason why there are so many and their rating is so low and they are shutting down in other states. They are on their way out. Do yourself a favour and join a smaller gym with better reviews - there are plenty out there. Please learn from our mistake.

Fitness First Bondi Junction Westfield - When approaching reception a big tall young man jumps in and says VIP members don't want to mix with you non VIP and laughed I swore at him to not be an ! Smart ASS..... I request Upper Management he laughed and said I am upper Management. I wanted to know why we cannot use the ladies bathrooms since these ones are closed. He said we don't have to provide you with toilets or change rooms go into Westfield just go there.
As I left he yelled out loud not my fault you pissed your pants WHICH I clearly had not. I have been asked by other staff and Members to make a complaint. FF really do NOT care about their Members. Other gyms are aware of this as I did end up swearing, quote I should swear if they gang up at reception saying Im beneath VIP Members.

The company need to look at their structure, they are closing gyms left and right and its answer is to raise prices, I would understand if it was a luxury gym, but it is a standard gym, and it doesn't have any special features or benefits.
The staff in the majority are great, super helpful and informative, but the facilities are standard but you are paying a premium for them.
If it wasn't conveniently located for me I wouldn't have started as a member and I am going to cancel my membership now since I have moved

Some reviews here state fitness first is ideal when you travel and their website also indicates access but the reality is fitness first in different countries including Australia do not support traveller visits even with a signed international pass and will ask for a $65 one visit fee.

They won't let you out of the contract when you move house to an area they do not service, because they just want their money.

Been with the gym since 2007 and the last price increase has been $12 bi-weekly for 2024 on top of the 2023 increase. #GFY

Flinder St Platinum and Glen Waverley look exactly the same for 10 years. All the black on machines is faded, the padding on machines is nill (feels like just metal on shoulders), running machines try to run fast the machines stall.

Their improvements? They changed their faded black floor mats to "new" black floor mats because the cheapest option is to fake newness.

Instead of fixing the bloody bikes (handlebars, seats moving while in class), they promise to fix them, promise to buy new ones - it's all fake! NOTHING has changed.

If you like naked men showering with open doors staring back at you - then this city venue is for you!

Elon said it best #GFY - cancellation coming.