I had a bit of trouble getting my membership set up. Teresa at FitPro went above and beyond to help me. Nothing was too much trouble for her. She helped me set up my membership and is fantastic. Th... See more
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I really enjoyed the opportunity attend this training, especially as it was in person. JP is very personable and knowledgeable, he allowed for lots of questions and answered with much care. I learn... See more
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I've been a member of Fitpro for over 25 years. They've never failed to deliver on consistent, top notch training and their customer service is prompt, professional, personalised and energetic -... See more
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I have been with FitPro for a good number of years. Unknowingly my membership lapsed. Staff helped me get back on board with insurance. Insurance fantastic value. Great to be part of Fitpro family 😊
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Company details
About FitPro - Fitness Professional CPD Education
Written by the company
We are FitPro, the fitness industry’s trusted global influencer. Join our community for the best insurance, high-quality education, content and music. Let us support you.
What we offer you:-
Trusted public liability insurance. Whether you’re a student or teacher, a studio owner or run retreats, FitPro has the right insurances for you
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Over 95 CPD courses from world-class educators to support your professional development
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Insightful and practical content to keep you in touch with what's new in the fitness industry
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Great music, professionally mixed for your classes, delivered through our app MyGroupFit
OUR PHILOSOPHY
Founded in 1990, by Jane Waller and Brent Hallo, FitPro launched a bunch of firsts into the UK fitness industry, and created a globally recognised body that provides support, education and services to the fitness industry. Naturally, we're proud that FitPro has welcomed over half a million fitness professionals through our door.
PERSONAL TRAINER INSURANCE
Having insurance is a fundamental part of being a true fitness professional, and it’s important to know you are getting the right cover. Whether you’re a student or teacher, a studio owner or run retreats, FitPro has the right insurances for you – after all, we’ve been fitness specialists for over 30 years.
WORLD-CLASS CPD EDUCATION
With over 95 online courses you can stack up CPD points and learn vital skills to push your career forwards. There’s a vast choice: from menopause to nutrition, S&C to special populations … the list goes on.
FITPRO MEMBERSHIP
Sign up for a membership package and be supported in your career with the latest education and knowledge.
MUSIC
MyGroupFit (part of the FitPro family) has served the UK health and fitness industry for over 25 years. We deliver the best professionally mixed music compilations and music licensing for instructors and fitness and leisure facilities.
Contact info
85 Great Portland Street, First Floor, W1W 7LT, London, United Kingdom
- +44 (0)20 8586 0101
- info@fitpro.com
- fitpro.com
4.5
Excellent
297 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Reply from FitPro - Fitness Professional CPD Education
Hi Farzin
Thank you for giving us 5 stars. We are delighted you find our services easy and responsive.
From all at the FitPro Team
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Reply from FitPro - Fitness Professional CPD Education
Hi Anne
Thank you for your 5 star review. We are delighted you find our services easy to use.
From all at the FitPro Team
FitPro offer brilliant deals and…
FitPro offer brilliant deals and incredible customer service
August 8, 2025
Reply from FitPro - Fitness Professional CPD Education
Hi Joanna
Thank you for your lovely review. We are proud to support FitPro members like you.
From all at the FitPro Team
Great company and training
August 1, 2025
Reply from FitPro - Fitness Professional CPD Education
Hi Jenny
Thank you for your 5 star review! We're dedicated to supporting fitness professionals like you as you develop your career.
From all at the FitPro Team
Parkinson's Pro
Very user friendly resource. The course was easily accessible and highly informative.
July 29, 2025
Reply from FitPro - Fitness Professional CPD Education
Hi Liam
Thank you for your 5 star review! We're delighted that you found the Parkinson's Pro CPD course accessible and informative. We're dedicated to supporting fitness professionals like you as you develop your career. Thank you for trusting us with your education.
From all at the FitPro Team
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Disappointed in FitPro
I’m becoming increasingly frustrated with FitPro. First of all let me say Teresa who is the Director at FitPro is lovely. I’ve spoken to her on the phone before and she is helpful and apologetic if you have an issue. However, there are clearly issues at FitPro HQ which is impacting on the levels of communication and service to its members.
I have been trying to use the £45 discount code that members get for their CPD since February with no success. The code should be available online when you log into your account but for some reason it wasn’t on my account profile.
After contacting FitPro via phone and email I waited over six weeks for a response. When I eventually received a response after chasing them up again I was given a code that didn’t work. I again contacted FitPro via phone - which ALWAYS goes to voicemail, and email and waited over 3 and half weeks for a response and then had to wait another few weeks before the code was issued after chasing up again.
I was informed it had been emailed a few days previously, an email I never received and was told had probably gone into my spam ( it hadn’t) which is odd because without fail I receive their monthly newsletters and any offers which never go to my spam.
I’ve just tried to use the reissued code which yet again hasn’t worked and on checking realised it’s the same code that was originally issued in March that didn’t work!
I pay premium membership - which has recently been increased - so I can have access to online membership benefits and expect calls and emails to be answered in a timely manner, and have easy access to my discount code to sign up to CPD courses smoothly.
What’s also frustrating is FitPro have just done a big online campaign for FitPro Live at Elevate via email and social media with posts and updates.
If you have time to post on social media then you need to make sure you also prioritise member issues who pay a membership which contributes to keeping the business going.
Considering leaving after many, many years.
Disappointed.
*update: Teresa reached out with an apology and membership offer that I accepted and I’m happy to say we have now resolved the issue.
July 28, 2025
Unprompted review
Reply from FitPro - Fitness Professional CPD Education
Hi Michelle
Thank you for your feedback. We understand that you are frustrated with FitPro’s service after many years of being a valued member. We aim to be responsive and supportive – as you have had in your phone conversations with Teresa – however, our service has not worked for you over the last few months. We have had a small IT issue which affected only your account, and we have worked to put this right. We are glad to see you have gone ahead and used the education voucher – thank you. We will contact you privately to discuss your membership.
regards
The FitPro Team
Reply from FitPro - Fitness Professional CPD Education
Hi Sally
Thank you for your great review. We're delighted to that you've chosen to renew with FitPro so that we can support you as a fitness professional.
From all at the FitPro Team
Parkinson's Pro course.
A great course. A good blend of theory and practical. Well delivered. As always, Fit Pro systems easy to use.
July 18, 2025
Reply from FitPro - Fitness Professional CPD Education
Hi Ann
Thank you for your 5 star review! We're delighted that you found the Parkinson's Pro CPD course so helpful. We're dedicated to supporting fitness professionals like you as you develop your career. Thank you for trusting us with your education.
From all at the FitPro Team
Winner!
I've been a member of Fitpro for over 25 years. They've never failed to deliver on consistent, top notch training and their customer service is prompt, professional, personalised and energetic - just what specialists in all things fitness should be!
Special thanks to Theresa and Ais.
Please carry on!
Heather
July 21, 2025
Unprompted review
Reply from FitPro - Fitness Professional CPD Education
Hi Heather
Thank you for your lovely review of FitPro. We love the fitness professional community and we're delighted to support and connect. Thank you for being such a loyal member of the FitPro community.
From all at the FitPro Team
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I am extremely disappointed with the…
I am extremely disappointed with the level of customer service I have received. Trying to speak to anyone has been a complete nightmare, calls go unanswered, and the one time I did get through to someone, I was given entirely incorrect information.
Since then, I’ve made multiple attempts to get in touch via both phone and email, with no response whatsoever. This is completely unacceptable. If I were facing a real issue or emergency with my policy, I dread to think how it would be handled.
As a result, I have now requested to cancel my policy. I no longer have confidence in your ability to support your customers, and even now I have had no response.
Would not recommend.
July 14, 2025
Unprompted review
Reply from FitPro - Fitness Professional CPD Education
Dear Ms Myers,
Thank you for your feedback, and please accept our apologies for the frustration you have experienced.
Whilst the information provided over the phone was incorrect, it did not materially effect your situation. As clarified in our subsequent email, the FitPro Insurance Policy is an annual contract and, unfortunately, cannot be offered for shorter periods.
We have discussed this with the Director responsible for the FitPro scheme and, to acknowledge your frustrations, he is happy to extend your policy to 5 September and provide the extension free-of-charge.
Please let us know if you would like us to do this, or if you still wish for your policy to expire at renewal on 11 August?
With our sincere apologies
regards
The FitPro Team
Really easy to arrange insurance.
July 21, 2025
Reply from FitPro - Fitness Professional CPD Education
Hi Tony
Thank you for the great review! We're delighted you've chosen FitPro to support you in your career. From all at the FitPro Team
From all at the FitPro Team
Ease of communication and efficiency in…
Ease of communication and efficiency in dealing with request.
July 14, 2025
Reply from FitPro - Fitness Professional CPD Education
Hi Steven
Thank you for your great review. We're delighted to that you've chosen to be a FitPro member so that we can support you as a fitness professional.
From all at the FitPro Team
Great Service
The gentleman who I spoke to was very helpful, patient and polite. Thank you to him.
July 18, 2025
Reply from FitPro - Fitness Professional CPD Education
Hi Sandra
Thank you for your lovely review and it's good to hear that the FitPro team could help you with your needs. Thank you for choosing FitPro.
From all at the FitPro Team
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I didn’t need much help but my email…
I didn’t need much help but my email query was answered quickly.
July 9, 2025
Reply from FitPro - Fitness Professional CPD Education
Hi Gemma
Thank you for your review. We are glad to be able to help.
From all at the FitPro Team
Reply from FitPro - Fitness Professional CPD Education
Hi Carole
Thank you for giving us 5 stars. It's great to hear that you found sorting out your professional insurance easy with us at FitPro. We're delighted to support you.
From all at the FitPro Team
Reply from FitPro - Fitness Professional CPD Education
Hi Gaynor
Thank you for your great review. We're delighted you found our services quick and easy. Thank you for renewing your FitPro professional insurance!
from all at the FitPro Team
Very easy to deal with on the phone in…
Very easy to deal with on the phone in the public liability insurance department!
June 24, 2025
Reply from FitPro - Fitness Professional CPD Education
Hi Linda
Thank you for your great review. We're delighted to that you've chosen to be a FitPro member so that we can support you as a fitness professional.
From all at the FitPro Team
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Reply from FitPro - Fitness Professional CPD Education
Hi Stacey
Thank you for giving us 5 stars. It's great to hear that you found our services very easy to use. Thank you for choosing FitPro!
From all at the FitPro Team
Timelessly helpful
I’ve been a FitPro member since the 90’s. Always love the reminders of what we do and why.
June 17, 2025
Reply from FitPro - Fitness Professional CPD Education
Hi Kathy
Thank you for giving us 5 stars. We're so pleased that we can support you as a fitness professional and thank you for being such a loyal member of the FitPro community.
From all at the FitPro Team
I have been insured by Fitpro for many…
I have been insured by Fitpro for many years, the renewal process was time consuming today, I had to send in my certificates again in order to renew, you have all my information on file already,I shouldn't have to keep sending in my certificates.
June 16, 2025
Reply from FitPro - Fitness Professional CPD Education
Hi Sam
Thank you for your review and please accept our apologies for the frustration you experienced in renewing your FitPro Insurance.
We have looked into the situation and it appears that your old policy ran out on the 11 May, and your new policy didn’t start until 16 June. Due to that small period between your policies the system treated it as a brand-new policy, hence the request to submit your certificate(s) again. We did send an email reminder to renew in April, and it could be that this email went to the junk/spam folder.
For reference, we are looking to remove the requirement to submit qualifications & certificated as part of the purchase process, however, we understand that will be of little consolation in this instance.
Again, please accept our apologies for the frustrations experienced.
From all at the FitPro Team
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