Fitprotection Reviews 

33
TrustScore 3 out of 5

3.0

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Review summary

Created with AI, based on recent reviews

Evaluating 31 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the product's protective qualities and ease of use, finding it to be a well-made item that meets their expectations. Some consumers are particularly impressed with the product's fit and the overall quality of the materials. However, a significant number of people experienced issues with product quality, particularly concerning the magnets not holding up or the cover not fitting as advertised. Many also reported extremely poor customer service, including unresponsiveness, lack of follow-through, and difficulties with orders, returns, or reimbursements. There were also frequent complaints about significant delays in receiving orders and products not matching the advertised descriptions.

What people talk about most

Product

Reviewers mention ambiguous feedback about product, with some customers praising its ease of use, protective... See more

Quality

Reviewers highlight negative aspects of quality, with many expressing dissatisfaction with the fit and... See more

Order

Clients share ambiguous opinions on order fulfillment, with many expressing significant dissatisfaction due... See more

Customer service

Consumers find customer service to be negative, with many reviewers reporting that customer support is... See more

Response time

Users describe negative interactions with response times, with many reporting a lack of communication after... See more

Reviews shaping this summary

Rated 3 out of 5 stars

product is nice - the actual fit for size for magnets suck - customer support says not designed for parked trailers only moving down the highway - thats a bs excuse for it blowing off with crosswind p... See more

Company replied

Rated 5 out of 5 stars

I ordered a window cover back in October 2025. We installed it on our travel trailer. On our third camping trip with the window cover on, we lost it on our way home. I contacted Cody through an email.... See more

Company replied


3.0

Average

TrustScore 3 out of 5

33 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically takes over 1 month to reply

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3.0

All reviews

(33)

29 reviews in the last 12 months

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Rated 1 out of 5 stars

Terrible customer service

Terrible customer service. I have waited for over a month for a refund check. STAY AWAY, YOU'LL REGRET DOING BUSINESS WITH THEM!

October 24, 2025
Unprompted review
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Reply from Fitprotection

Sorry about the past issues you've had. The company is under new management and sorry for the experience and hope to make it right for you in the future!

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Rated 1 out of 5 stars

Not as advertised

Not as advertised!

The item advertised shows all magnets as the means for holding the cover to the windshield, however the item received was Velcro and magnets. This was no where in the listing or pictures. Actually, they kinda bash Velcro in their videos. It should be the consumers choice if they want velcro on the outside AND magnets on the inside of their camper. But, you can't just send something that's not as advertised and expect the consumer to be ok with it. I received a call from someone at FIT protection saying they were working on updating their website to reflect that but this is now 3 weeks later and the website is the same, and unfortunately, I wouldn't have purchased. Because I chose not to keep the item, I was told "good luck" in a snarky way, but did receive a return label. I'm now struggling to get the return. I have contested charges with my bank now but hardly hassle free returns as advertised. Really too bad. I've left a review on the website as I was asked to review but ironically it's not appearing.

September 26, 2025
Unprompted review
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Reply from Fitprotection

Sorry to hear about your experience here. We are under new ownership and we would love to make things right with you. Please email us info@fitprotection.com

Rated 1 out of 5 stars

Terrible company

Terrible company. Do not purchase from them. Ordered the product and a custom design in April 2025 for my 2025 R-POD 194 and it does not fit. They half ass their work and do not verify if these products fit. I received it in September 2025 with no design and a product that does not fit. They did not notify me about sending the product without the design so they took weeks to reimburse me. Then I returned their product at the end of September and they still have not reimbursed me (3 weeks now). ABOSOLUTE garbage of an American company. No way to write a review on their main page so who knows where the reviews are coming from.

Edit (June 2026). I see that fitprotection has responded with some kind of an apology. Regardless of who the owner is, you as the investor sat on the side lines while all this happened. You are equally as responsible and incompetent. Not wasting time or money purchasing your product.

October 15, 2025
Unprompted review
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Reply from Fitprotection

Hey sorry to hear about you bad experience. We are under new ownership and would love to make this right with you. Please let us know via email if we can turn your experience around Info@fitprotection.com

Rated 1 out of 5 stars

Do NOT

Do NOT, I repeat, do not order any products from FitProtection! Any company that doesn't have a phone number customer service isn't to be trusted. Ordered on July 26th and am still waiting for the product. Magnet delay is just BS, no company that is legit would keep a customer waiting this long(and keep the money). Still trying to dispute the transaction with my bank, DON'T give them your business.

July 26, 2025
Unprompted review
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Reply from Fitprotection

Hey sorry to hear about your experience under past ownership. We are rebuilding the company from the ground up and we would love to make things right. Please email info@fitprotection.com

Rated 1 out of 5 stars

The cover does not fit as described

The cover does not fit as described. Customer Service is useless, they use online specs to make there products fit...however, the window size is not the dimensions of where the magnets should be placed. $500 later i am customizing my own cover. I wouldn't give them any money. You can make your own for much much cheaper. Young scammed punks

August 21, 2025
Unprompted review
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Reply from Fitprotection

Hey sorry to hear about your past experience with previous ownership. We are newly managed and if you are still in the market for a cover we would love to get you one. Please email us info@fitprotection.com

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Rated 1 out of 5 stars

Don't Care about Customers or their Product

I ordered one of their covers for my Flagstaff trailer. I ordered the cover around February and didn't receive it until mid August. They never communicated any delay and when I reached out to them they sent out a video stating why the delay and their magnets coming from China were delayed. Almost cancelled the order (though they may have been even harder to do then wait). After receiving the cover; it had loose material and seemed to lack craftmanship. I took pictures and emailed them my concerns. No response. After waiting 2 weeks for a response I emailed them again with the same questions and also asked about max speed of trailer and cover usage. Again no response. Waited another 2 weeks and still no response (ghosting). They have no phone number to call and they don't answer emails. Once they have your money you are on your own. The idea of this cover is good, but the company is bad. I would not recommend purchasing anything from this company. They have zero customer service and have no intention of following through with helping anyone who buys from them. DO NOT BUY FROM FIT PROTECTION.

September 19, 2025
Unprompted review
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Reply from Fitprotection

Really unfortunate to hear about your experience and the past ownership and how they treated customers. We are under new management and ownership and would love to make it right with you. Please email us info@fitprotection.com

Rated 1 out of 5 stars

FitProtection is a bad company.

This is the only place I can find so far that will even let you write a bad review on FitProtection. So if you are reading this pay close attention. I would gladly post pictures in if I could. This Company is the poster child for a scam operation. I will explain why. I ordered a cover on July 9th. They never contacted me about orders being delayed. I had to email them to find out i was put on an indefinite hold. When the cover came in 2 months later, I am disappointed. The magnets are not in the best location to fit. The cover is baggy looking. Every effort to complain has been blocked. There website does not allow for reviews to be posted. There is no phone number to contact them. If you comment on their facebook page they delete it. If you comment on their advertising they delete it. They are blocking everything negative about their products and only promoting positive or maybe even fake feedback. I would not recommend anyone buy from this company.

September 7, 2025
Unprompted review
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Reply from Fitprotection

Hey really to hear about your experience. We are under new ownership and would love the chance to earn your business and improve your experience. If you are in need of a cover please email us info@fitprotection.com

Rated 1 out of 5 stars

Product cost almost $500 and took 7…

Product cost almost $500 and took 7 weeks to receive. I decided not to install the screen because of a poor fit and did not like how it looked. I have emailed customer service 3 times for a return authorization and there has been no response. I also cannot find a phone contact anywhere.
Very poorly run company. I am very unhappy that I ordered.

September 4, 2025
Unprompted review
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Reply from Fitprotection

This is totally unacceptable and really apologize for your bad experience. We are operating under new ownership and would love to fix what was done by the previous owners. Email us info@fitprotection.com

Rated 1 out of 5 stars

With our new RV

With our new RV, we installed the way we looked at video. And the postcard came in with instruction. We did everything. On the third drive with RV, the cover blew away off on the highway which we couldn't retrieve it. Magnets fell off the window. I tried find the phone number. It only has an email address as contact. We have been emailing and back and forth for over a month. They did not do anything to help at all. They're blaming us. They told us to watch the video that they said need to do adhesive on the window. We watched it again. The demo never showed the supposedly peel off the tape off the magnets to be installed. Even on the postcard with instruction don't say tape off the adhesive on it. They never replied me back. We lost $300 for that piece of crap due to bad business!

July 3, 2025
Unprompted review
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Reply from Fitprotection

Hey, I'm sorry to hear about your experience. We would love to remake you a cover to ensure that you are happy. Sorry that you had a bad experience with the group the was running this company previously. Things are handled entirely different now. Please send us an email info@fitprotection.com

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Rated 1 out of 5 stars

Bought one to cover front window on Lance 2375 trailer

Bought one to cover front window on travel trailer. 5th time out in fairly heavy crosswind, the cover blew off and one of the magnets snapped back and broke my window. Now I am out the cost of the product plus about $1000 to replace my window. Their response ‘we are very sorry and will look into it”. That was a few weeks ago. Now I am ignored.

June 30, 2025
Unprompted review
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Reply from Fitprotection

Hey sorry to hear about this, this is terrible and not acceptable. We would love to chance to earn a chance at your business and create a better experience for you since we are under new ownership. Please email us info@fitprotection.com

Rated 1 out of 5 stars

I ordered a window cover from them over…

I ordered a window cover from them over a month ago. Never shipped, and how they are ghosting me. No phone number to call them. I have to dispute the charges with my bank now.

I also looked harder for reviews and found a bunch on FB saying their cover blew off.

May 9, 2025
Unprompted review
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Reply from Fitprotection

Hey Jennifer, we would love to make you a cover and apologize for the terrible experience. We are under new ownership and want to right the wrongs from the past group. plz email us info@fitprotection.com

Rated 1 out of 5 stars

Never again.

Purchased a cover for our Travel trailer. Easy instillation. Flew off on our way home from using it once. Spent all that money for nothing.

April 27, 2025
Unprompted review
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Reply from Fitprotection

Sorry to hear about your experience. Have you tried reaching out to us? We are under new ownership and this isnt acceptable.

Rated 1 out of 5 stars

Very misleading website

Very misleading website
They advertise that they sell RVs at a discount but when reading the fine print on the terms of service it stated it only provided covers for RVs.. $1500 for a small glass cover for the window is insanely expensive for a glass cover up/protector. This makes it remarkably misleading because the average glass protected they are selling costs around $300, not $1500
I believe they charge the 1500$ thinking people will think they are buying a mini RV!

February 24, 2025
Unprompted review
Fitprotection logo

Reply from Fitprotection

Hey Boris, we have updated the site and the prices reflect rv covers starting at $349. We would love a chance to earn your business.

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