Fitrite Fencing & Decking Ltd Reviews 

467
•
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Evaluating 69 reviews, reviewers had a great experience with this company. Customers frequently praise the professional installation team for being extremely friendly, hardworking, and attentive to every detail during projects. People note that the workers consistently arrive on time, push through difficult weather conditions, and always leave the work area completely clean. However, some reviewers were not happy with the poor after-sales support and frustrating communication regarding necessary repairs. Consumers state that phone calls and emails are frequently ignored when trying to resolve product faults under warranty. Some individuals also mentioned long delays and ongoing difficulties in getting staff members to take ownership of structural defects.

What people talk about most

Service

Customers consistently note positive experiences with service, praising the knowledgeable staff, professional... See more

Staff

Users describe positive interactions with staff, frequently highlighting that installation teams and sales... See more

Product

Consumers express mixed feelings regarding the product, as while some reviewers report satisfaction with top... See more

Quality

Clients share ambiguous opinions on quality, with many reviewers praising the fantastic finish, robust... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, with many consumers expressing frustration over... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Fitrite did a reasonable job but now they have gone I can see defects. Rang them, twice, but no person has rung back. It’s only a small job, trim has started to come off at the start of the stairs. I... See more

Rated 5 out of 5 stars

Delighted with our decking. Lee and Mickey our gang have been amazing from start to finish offering advice from the outset, they've worked tirelessly and always with a laugh and a smile, great guys an... See more

Company replied

Rated 5 out of 5 stars

Recently had Fitrite fit our garden decking. From the initial visit from Dan, who drew a plan, making sure all our requests were covered. The guys arrived on site and were polite and respectful. They... See more

Company replied

Rated 5 out of 5 stars

I have recently had Fitrite install me one of their garden studios. I chose this product above all others due to it being designed for the size of my plot and for my individual tastes. The quality... See more

Company replied


Company details

  1. Deck Builder
  2. also in
  3. Gazebo Builder
  4. Landscape Designer

Written by the company

Manufactured in the UK, using first-generation recycled PVC with a virgin PVC outer skin, Fitrite deck boards are the leading premium, yet affordable decking solution. ** Holiday Home Decking ** Holiday Lodge Decking ** Balustrades ** Domestic Decking ** Garden Decking ** Patio Decking ** Garden Rooms ** Home Offices ** Home Gym ** Outdoor Spaces ** Lifestyle Sanctuary ** Anti-Slip ** Low-Maintenance ** Family-friendly * We specialise in Holiday Park, caravan and lodge decking. We provide verandah, deck and balustrade solutions for all sizes and configurations. A sustainable alternative to wooden decking, and an affordable, long-lasting alternative to composite decking. Low maintenance decks carrying manufacturers guarantees. Balustrade options include privacy screening, pickets and glass. * Fitrite Fencing & Decking is now considered to be one of the largest alternative, low maintenance, decking suppliers in the industry. * We are leaders in designing and producing innovative, premium quality PVCu products. Our core business is the creation and development of established market leading Fencing and Decking lifestyle products. * It’s simply astonishing how something so revolutionary can look so immediately at home. A seemingly plain space is suddenly an oasis of peace, relaxation and tranquility, and it’s all thanks to Fitrite. * Fitrite Fencing & Decking is changing the way that people view and use their outdoor, lifestyle area, starting by eradicating the hassle that comes with its wooden counterparts. * A Fitrite deck is truly a sanctuary for any occasion. This world may seem like a million miles away, but it could be waiting for you. Fitrite offers you the chance to add a stunning dimension to your caravan, lodge, pod, garden room, home and your life. It will keep giving for years to come and is always ready and waiting. * Garden rooms feature heavily in our repertoire with customers enjoying the flexibility to design to suit their needs with the durability that brings peace of mind. A garden room can be used as a home office, family space, gym, entertaining area, home salons or treatment rooms and can be built with one or all of these things in mind! Your imagination is the only limit. * Commercial projects include bars, eateries, F&B specialty settings, leisure and spa spaces and showground areas. With our national network of depots and fitters we are able to offer responsive time-frames and be agile within more complex construction projects. * We can help with accessible and disabled specification ramps and access solutions. Any dream outdoor space is an affordable luxury and our trained, specialist Fitrite Installers can make that dream come true. * If you are looking to re-imagine or design your garden we can offer help with garden rooms, decking, pergolas and an individually designed solution personalised for your needs. Whether the space is for family or work entertaining or simple enjoyment of the outdoors - we are here to help. * A choice of colours and finishes suit individual tastes and can compliment a lodge a home a garden or a commercial space. Whether it's contemporary grey such as graphite or anthracite or a softer ash grey; or maybe your preference is something more natural-looking and you would be taken with a gorgeous hazelnut; the choice is yours. Some traditionalists opt for or a brighter white or almond or like to blend with nature and choose an aesthetically pleasing green. Whatever your ideas, our combinations can be a mix and match to suit your tastes. * We are the decking experts and can guide you through everything you need to know.


Contact info

3.8

Great

TrustScore 4 out of 5

467 reviews

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Asks customers to review

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Replied to 10% of negative reviews

Typically replies within 1 month

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3.8

All reviews

(467)

67 reviews in the last 12 months

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Rated 5 out of 5 stars

Had our decking done by Jake and…

Had our decking done by Jake and Morgan, wow what a fantastic job they did! Lovely lads , who took great pride in their work, they didn’t leave til 7.30 last night but still washed and cleaned it all down , well done lads your a credit to the company. Would definitely recommend, the decking is beautiful and top quality

September 14, 2023
Unprompted review
Rated 5 out of 5 stars

PE15 Happy Dogs…

We needed skirting and steps to complete the effect of the static caravan in the garden. We are pretty isolated but the team from initial purchase through to the fitting team were polite courteous and fortunatley loved dogs :). The quality of the product is good and looks very smart. The fitting team kept the area neat and tidy and worked solidly over two days. The dogs love sitting at the top of the steps so all is well!! thank you Fitrite

August 24, 2023
Unprompted review
Rated 4 out of 5 stars

Brilliant workmanship

Despite lack of communication initially leading to a late start I found Jordan and Ethan extremely friendly, polite, efficient and they worked very hard and completed an amazing excellent smart job of fencing my property. Soooo chuffed.

August 29, 2023
Unprompted review
Rated 5 out of 5 stars

One happy customer!

I just recently had a huge project commissioned by FitRite and I am so happy and impressed with it I wanted to come on here and leave a review. Everything from the initial calls to the FitRite team in the office to the sales rep Mark Wilson bringing samples to my house to the builders doing the work and cleaning up after was so professional and well managed and handled. Not once did I have to ring them to chase them up and they arrived bang on time everyday to get stuck in to complete the work required.

Now my project was quite large with lots of moving parts, I had a 30-meter hedge and fencing to remove, new composite fencing to be put in place with sleeper boarders. A path from one building to another was created to join an existing path. Artificial grass was then placed one side of the garden and a 3.6 x 2.3 meter composite bespoke garden office built.

I honestly could not be happier with the work done, the garden office was built by Alec Holmes, Mick Scales, and Dan Rogers and included a bespoke steel anthracite roof, they packed the bottom so it was level as the concrete base did slope a bit. Every detail down to the electrics and internal cladding was my choice and the builders had no hesitation in making sure I was happy all the way through its build stages. Note this did not include the floor but that was communicated during the initial sales discussion. (Pictures are pre-electric work finish).

My path was done by Stuart, Dave and Taylor and they made it look so lovely and gave it a wonderful sharp-edged curve to join onto the existing path, it really finishes off the garden! Dave then did my artificial grass (the grass on the other side will be levelled by myself at a later date).

Finally the fence was completed by Dan T who had a bit of a nightmare as my ground slopes up at the end but he made the fence look amazing and really went out of his way to accommodate any adjustments that needed to be made. He was also able to answer any questions I had about the fence upkeep.

I cannot recommend this company enough, they went out of their way to make sure I was happy with the final result, they were always polite and professional, turned up on time and completed the work as planned.

I also got 0% finance on 50% of the project (speak to your sales rep as there are different options depending on project spending and personal circumstances) and the quote for the work was on par with other quotes I had (baring in mind those garden offices were not a steel structure or were not as bespoke as mine was).

If you want any work done, do not hesitate and go with this company! My garden office will now last for YEARS and will not need painting or rot, the same with my fence and I got a 10 year guarantee for the work done!

Thank you FitRite and all the team for being so wonderful and giving me a complete garden myself and my dogs can chill out in and enjoy until I am old and retired!

September 1, 2023
Unprompted review
Rated 5 out of 5 stars

Great decking!

Paul & Taylor fit our decking quickly and efficiently, both really nice guys - We love our decking and is exactly what we wanted / expected and has made our back garden usable now. Fitrite have been very easy to deal with from start to finish.

August 18, 2023
Unprompted review
Rated 5 out of 5 stars

A huge thank you to Fitrite

A huge thank you to Fitrite and the two installation teams that were assigned to a tricky decking job that had multiple levels.

The access to the back of my property was horrendous which meant the team had to manually remove each and every bit of old timber from the existing decking down a neglected, muddy and overgrown private road and do the same again with the new decking.

A great team in Jordon, Ethan, Sam and Rob who grafted to complete this complex and labour-intensive work. Particular thanks to Jordan and Ethan who were on the job until completion.

Highly recommended.

August 29, 2023
Unprompted review
Rated 5 out of 5 stars

large decking

Had Craig and Dave fit our decking they turned up at 8am every day cracked into the job and never stopped till they went home real nice blokes did a brilliant job could not be happier the job took a week and two days with Craig working Saturdays Craig has just finished off as a couple of parts sent out he was not happy with ..well done lads would recommend the firm anytime

August 19, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent job done by Paul and Taylor.

Excellent job done by Paul and Taylor. The project was initially explained to me thoroughly and respectfully by Chris Cunningham. I am extremely pleased with the finished outcome, which was done quickly and efficiently. I would certainly recommend these guys and the company.

August 10, 2023
Unprompted review
Rated 5 out of 5 stars

I can not recommend this company…

I can not recommend this company enough. Especially Jon for all his help, nothing was too much. Delt with all my queries and sorted straight away. Huge thanks to Simon & Stefan who installed my decking. They were really Professional & did an absolutely beautiful job. I'm so so pleased. Thank you so much Jon, Simon & Stefan

July 31, 2023
Unprompted review
Rated 5 out of 5 stars

New composite decking installed

New composite decking installed

byPaul, Taylor and Dan. A brilliant experience and superb job done by passioned employees. I would definitely recommend this company to anyone looking for new or renewal of decking.

July 28, 2023
Unprompted review
Rated 1 out of 5 stars

terrible after sales and warranty

had our decking fitted 18 months ago. rails came apart few months after fitting. 9 months after fitting centre post began to sink. they came back and fitted a small pad underneath post. 6 months later post continued to sink. following numerous reports and attempts to contact the company after sales warranty team, no attempt was made to rectify problem. had to ask for a quote to get through. finally the holiday park rectified the problem. this companies after sales and warranty is not worth the paper it is written on.
would not recommend you go anywhere near them.

July 12, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent work definitely recommend to…

Excellent work definitely recommend to friends. I am so pleased what Dan and Dave did to transform my garden into a beautiful tranquil area that me and my family can enjoy. And they worked so hard despite the weather conditions against them nearly the whole time. But they completed it with the upmost quality they also kept me up to date on what they had done and still needed to do..

July 17, 2023
Unprompted review
Rated 5 out of 5 stars

Two First class workmen

Yes, a great company who's work force take pride in what they are doing. The finished product when laid was outstanding. Two hard working young men, and Fitrite should be proud of them. I would recommend fitrite to anyone requiring a professional decking job at their home.

June 21, 2023
Unprompted review
Rated 4 out of 5 stars

Fitrite an attractive and lasting decking solution.

The product which is composite garden decking with stairs is attractive and the finish is excellent. All customer communication was very professional from the sales department, designer, surveyor and installation team. Special mention to installers Chris and Aaron who started and finished the job! They did a five star job. The overall score is 4 stars on account of the delays in obtaining all the parts for the installation such that it took much longer than expected from start to finish ie. 2 months instead of 1 week. This could easily be improved by better communication within the firm.

July 19, 2023
Unprompted review

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