FitSleeps Reviews 759

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 697 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent customer service, highlighting its responsiveness, helpfulness, and efficiency in resolving issues. Many people find the product to be a game-changer, effectively waking them up gently and improving their morning routines. The user experience is often described as smooth and easy, with many appreciating the simplicity and comfort of the device. However, some customers experienced issues with product quality, such as bands falling off or not fitting well, especially for smaller wrists. There were also instances where orders were incorrect or incomplete, leading to frustration with the ordering process and delivery. A few other people also felt that the product setup could be challenging or that the vibration strength was not always sufficient.

What people talk about most

Product

Clients share ambiguous opinions on the product. Many reviewers praise its effectiveness, noting it reliably... See more

Customer service

Customers had positive experiences with customer service. Many reviewers highlighted the helpfulness,... See more

User experience

Customers consistently note positive experiences with user experience. Many reviewers found the product easy... See more

Quality

Consumers find quality to be ambiguous. Many reviewers praise the product as solid, well-built, and... See more

Order

Users describe ambiguous interactions with order. While some customers found the ordering process simple and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The FitSleeps alarm works exactly as advertised. The vibration is strong enough to wake me up reliably without disturbing my partner. It’s a solid, well-built product that has definitely improved my... See more

Company replied

Rated 4 out of 5 stars

The vibrations wake me up except the band normally falls off. Overall when the band stays on the vibrations work perfect and wake me up almost every time. My only problem is the band usually falls off... See more

Company replied

Rated 5 out of 5 stars

I ordered a vibrating wristband for my son. When it arrived, it was only the band without the mechanical interior piece that vibrates. I emailed customer support and they replied back right away. The... See more

Company replied

Rated 5 out of 5 stars

This product has been a lifesaver - I now reliably wake up at the same time every morning, and my alarm clock no longer wakes up my wife or child sleeping in the room next door - which is awesome and... See more

Company replied


Company details

Written by the company

We created an innovative wake up solution for an energetic start to your day. Improve your sleep quality and live better.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

759 reviews

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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Highly recommend

Love this alarm, I wake up gentler and start my days off on a good note rather than startled and stressed. Normally set a backup alarm on my phone but haven’t even once slept through the vibrations and am always up and about by the time my phone rings. Kind and quick to respond customer service team too!

March 25, 2026
Unprompted review
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Reply from FitSleeps

Hi, thanks for the review. Glad that you like our product and service. :)

Rated 5 out of 5 stars

Awesome minimalist watch/alarm band

I was recently gifted a fitsleeps alarm band and loved it from the time I started using it. It doesn't wake my wife when im getting up easier than her. It's minimalist design is perfect, just what I've been wanting. Highly recommend the product.
To add to the product is the awesome customer support. The latch just broke and once the company was notified, they immediately acknowledged the issue and offered to send un upgrades band for free.

March 24, 2026
Unprompted review
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Reply from FitSleeps

Hi, thanks for the positive feedback. Glad that you like our product and service :)

Rated 5 out of 5 stars

HEAVY SLEEPER LIKE ME?

My mornings would be a constant battle trying to wake up, not waking up, causing fights between my partner and I. I thought what the heck 100% satisfaction or send it back why not? Best “Alarm clock” I’ve ever had and it doubles as a watch lol! Gets me up on the first vibrate every time.

March 23, 2026
Unprompted review
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Reply from FitSleeps

Hi, thanks for sharing your positive experience. Glad that you like our product and is working well for you.

Rated 1 out of 5 stars

Can't trust them.

I placed my order for two watches and added on one waterproof feature and two chargers. After a week of waiting, my order finally shipped. I was sent two watches, not waterproofed, and one charger. This started an unbelievably frustrating series of emails back and forth with Lukas,the Customer Service associate. I was asked to send a photo of everything I received and he tried to tell me I received everything I ordered. I didn't. Then he tried to tell me the notation on the boxes were proof that they were waterproofed. There is zero notation on either box.I had to ask three times to be able to return them. They are currently attempting to get me to keep them and they'll refund me 50%. Now they want to charge me $20 to return them. This company is a complete fraud.

March 24, 2026
Unprompted review
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Reply from FitSleeps

Hi Charlene,

We’re really sorry to hear about your experience, and we understand your frustration.

We’ve sent you an email to clarify the situation and work toward a proper resolution, including the missing item and your return request.

Please check your inbox (and spam folder just in case), and we’ll take care of this for you as quickly as possible.

-FitSleeps Team

Rated 5 out of 5 stars

Amazing Alarm

I didnt know there was a simple solution like this to stop oversleeping and take back control over my nights and mornings. Crazy. Easy and simple product that has made a big impact for me.

March 24, 2026
Unprompted review
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Reply from FitSleeps

Hi, thanks for the review. Glad that the alarm is working well for you.

Rated 5 out of 5 stars

Love it!

So far, my fitsleeps band is working well and waking me up. I love it!

March 23, 2026
Unprompted review
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Reply from FitSleeps

Hi, thanks for the review. Glad that the alarm band is working well for you.

Rated 5 out of 5 stars

The band works great

The band works great! My only issue was with the band but with the new band design that solves my problems.

It vibrates to wake me up, I am a heavy sleeper and I definitely feel it and it wakes me up

March 23, 2026
Unprompted review
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Reply from FitSleeps

Hi, thanks for the feedback. Glad that you like our product.

Rated 2 out of 5 stars

Base model is weak, so why offer it?

The alarm didn’t wake me up and was about as powerful as an iPhone vibrating alarm. They sell a more expensive model, so now I can spend even more money to try that version, or accept having spent good money on a mediocre product.

December 17, 2025
Unprompted review
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Reply from FitSleeps

Hi Travis, thanks for your feedback. Sorry that the alarm didn't work as expected. The standard version is for light sleepers while the pro is for heavy sleepers. Kindly send us an email at thomas@fitsleeps.com so we can resolve the issue for you and so we can give you some helpful tricks how to effectively use the alarm. Looking forward to your email.

Rated 5 out of 5 stars

Prompt, helpful customer service

After ordering my product, I realized I had clicked on the wrong type of charger. I emailed customer care, and got a very prompt, kind reply, and they fixed it for me immediately. Lukas was super helpful and efficient. Looking forward to receiving my product, and hoping the quality of the product is as good as the customer service. Thanks for the help!

March 21, 2026
Unprompted review
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Reply from FitSleeps

Hi, thanks for the review. Glad that you like our service.

Rated 5 out of 5 stars

Excellent Product

Phenomenal watch. Ever since having it, I’ve never slept past my intended time to wake up. Will 100% recommend to a friend.

February 26, 2026
Unprompted review
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Reply from FitSleeps

Hi, thanks for the review. Glad the alarm is waking you up.

Rated 5 out of 5 stars

No more morning struggles for 13 year old

My 13 year old daughter has struggled for the past couple of years to wake up and get out of bed. We tried many different alarms and she would sleep through them. Our mornings were very stressful and not a great way to start our day.

This device has been a huge success. My daughter now wakes up on her own and has made our morning routine a lot smoother.

Genius device!
Bonus points for excellent customer support as well!

March 2, 2026
Unprompted review
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Reply from FitSleeps

Hi, thanks for the positive feedback. Glad that you like our product and working well for your daughter.

Rated 5 out of 5 stars

shipping very quick

Was shipper very quick, wakes me up right on time, used to sleep through the loudest alarms

March 18, 2026
Unprompted review
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Reply from FitSleeps

Hi, thanks for the review. Glad that the alarm wakes you up right on time :)

Rated 5 out of 5 stars

Finally a silent alarm without monitoring.

Finally, an alarm that lives up to the hype for heavy sleepers!

I decided to try the FitSleep because of the "100% wake-up guarantee".
It was super easy to set the time right on the watch without needing to download an app, which I actually prefer because it keeps my phone out of the bedroom.

For the first time in years, I woke up immediately. It wasn't a jarring noise, but a physical sensation I couldn't ignore. My partner said she didn't hear a thing, so it’s perfect for us.

The band is comfortable enough. I barely notice it’s there. No bright green lazer lighting up the room when I roll over.

Get this. It’s a game-changer.

March 20, 2026
Unprompted review
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Reply from FitSleeps

Hi, thanks for the detailed feedback. Glad that you like our product and is well working for you :)

Rated 5 out of 5 stars

Very helpful

Very helpful, easy to order with a quick delivery! Very simple to set up and very effective alarm

March 21, 2026
Unprompted review
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Reply from FitSleeps

Hi, thanks for the review. Glad that you like our product.

Rated 1 out of 5 stars

The alarm is strong yet it’s a pain to…

The alarm is strong yet it’s a pain to set and reset each day.
The numbers aren’t easy to read.
The return process is pitiful.

January 1, 2026
Unprompted review
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Reply from FitSleeps

Hi Joseph, thanks for your feedback and sorry for the inconvenience this has caused. We have sent you an email regarding your return and solved this internally.

Rated 5 out of 5 stars

Not to bad.

I had a issue with my fitsleep pro after a few weeks. Just part of the screen stopped working. I messaged them and they responded pretty quick. Within a day or two. I sent them a video of the screen and they gave me a code for a new watch to be sent to me. Messaged again about shipping and whatnot. Overall good experience for having a problem. Watch does pretty good also.

March 12, 2026
Unprompted review
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Reply from FitSleeps

Hi, thanks for the review. Glad that you like our service and the product.

Rated 5 out of 5 stars

Sleek product

I bought this product for my son who has trouble sleeping. It is a great product very compact, sleek and easy to sleep with on. Fitsleeps also have great customer service, they respond quickly and with a friendly service answering my question, thank you fitsleeps

March 20, 2026
Unprompted review
FitSleeps logo

Reply from FitSleeps

Hi, thanks for the positive feedback. Glad that you like our service and the product.

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